PagerDuty Operations Cloud
PagerDutyExternal reviews
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An essential alerting tool
What do you like best about the product?
PagerDuty is reliable; reliability is particularly important for a product like this. PagerDuty integrates with all of the other monitoring tools we use. Integrations are simple and well-documented. The on-call scheduling features are great.
What do you dislike about the product?
PagerDuty is not the prettiest, and the UI is sometimes confusing. This is exacerbated by the fact that you (hopefully) won't be using the UI often enough to remember where all of the configuration options are hidden.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to notify the team when our software is down or degraded. Integrating such notification features with monitoring tools is not trivial; that saves us engineering time.
Recommendations to others considering the product:
PagerDuty is reliable; you can be confident that PagerDuty will notify you when you should be notified.
PageryDuty could be better but none like it out there!
What do you like best about the product?
The alerts are quite easy to set up and the UI are fairly simple to understand. If not, the support is there and quick to respond.
What do you dislike about the product?
The alerts get a bit spammy and noisy, can’t seem to find the mute for the new alerts if we’re already aware of the issue, and instead we’ve received tons of new alerts and can only snooze the alerts that have already happened.
What problems is the product solving and how is that benefiting you?
Spam, Fraud, and infra. Quick turnaround time
Straightforward
What do you like best about the product?
Only used once but feels reliable and I like how well it separates my concerns from I would consider is noise
What do you dislike about the product?
Not the most compelling user interface. A demo notification button might be nice, I wasn’t sure my notification preferences were set properly
What problems is the product solving and how is that benefiting you?
Timely notification of issues that we care about
Very user friendly interface
What do you like best about the product?
The GUI is very useful on both web and mobile.
What do you dislike about the product?
I believe the mobile app could have more ways to allow configuration of alarms.
What problems is the product solving and how is that benefiting you?
Using it as a support tool for our teams. Easy collaboration
Easy to use
What do you like best about the product?
The easy to use app. Having an app makes on-call responsibilities less of a burden
What do you dislike about the product?
nothing comes to mind. Issues are not difficult to resolve.
What problems is the product solving and how is that benefiting you?
on-call duties and being able to rotate those duties among employees
It works
What do you like best about the product?
Reliable and it works. Fits our use-case
What do you dislike about the product?
More sophisticated features such as contextual filtering
What problems is the product solving and how is that benefiting you?
Faster turn-around to issues
PagerDuty Works Well
What do you like best about the product?
PagerDuty does a pretty good job with its core functionality
What do you dislike about the product?
PagerDuty is sometimes difficult to understand and configure
What problems is the product solving and how is that benefiting you?
Helps us track technical problems and fight fires. Definitely allows us to respond faster
Engineer who uses Pager Duty for production alerting.
What do you like best about the product?
Pager Duty is so easy to integrate with the most popular languages. We were able to get it integrated with our codebase in no time.
What do you dislike about the product?
User interface is not so easy to use and its intuitive, it lacks features. Each time i use the UI, i forget how i did the past time to get something configured, eventually we get there but its not easy.
What problems is the product solving and how is that benefiting you?
Realtime production system monitoring. Gives the flexibility for the team to stay focussed on production while doing production support.
Keeps me up at night
What do you like best about the product?
* Alerts are noisy which is nice.
* Has nice slack integration, rollbar, and other services
* Mobile app is decent.
* Has nice slack integration, rollbar, and other services
* Mobile app is decent.
What do you dislike about the product?
* Scheduling an override is pretty difficult and you have to do it in multiple places since we have different roles (e.g. primary, secondary).
* Email notifications of when I'm going to primary from secondary are a bit noisy but perhaps those can be controlled with some settings.
* Email notifications of when I'm going to primary from secondary are a bit noisy but perhaps those can be controlled with some settings.
What problems is the product solving and how is that benefiting you?
Accountability for site reliability. => Alerts when something is on fire.
Recommendations to others considering the product:
It's the industry standard so chances are you using it for site monitoring is high. I suggest playing around with it before you actually go "on call" with it so you don't receive any surprises.
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