PagerDuty Operations Cloud
PagerDutyExternal reviews
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PagerDuty is reliable, albeit slightly convoluted at times.
What do you like best about the product?
After using PagerDuty at multiple companies for several years, I can honestly say I don't believe I've ever experienced a missed notification. It's quite reliable, and the having the API is extremely useful.
What do you dislike about the product?
The way the schedules / services / escalation policies / etc is structured can be a little convoluted at times, and sometimes results in the need for rather complex configurations to accomplish some fairly common schedules. The API also returns unexpected results, for instance setting certain constraints (escalation policy for example) will return results from other escalations as well, and I'm not entirely sure what is going on. I end up doing more filtering on the client end, which I think shouldn't be necessary.
What problems is the product solving and how is that benefiting you?
Obviously service outage notifications. Also with use of the API we are able to get good data on our outage metrics.
Recommendations to others considering the product:
Setup and configuration can take some time, especially if you have large numbers of teams, any sort of complex schedules, etc. If you rely heavily on API use, it is there and fully featured, but the caveats are query constraints sometimes don't constrain as much as one would hope / expect, so just be aware when working with the API. Overall though, very solid service, and in my person experience of over 5 years as a customer, it's been extremely reliable. I've relied on it for notifications of problems with live production services, and it's never failed to deliver a notification, never had any issues in that area at all. In my opinion, the reliability of notification is the thing that makes this service the only one to use if you have a serious production service for which you can NOT afford to miss a page.
Very effective notifications
What do you like best about the product?
Tiered level notifications which work for escalations when first level does nto respond
What do you dislike about the product?
Not much to complain about, wold be nice to have one more level of escalation
What problems is the product solving and how is that benefiting you?
Mostly Oncall
Recommendations to others considering the product:
Highly recommend it over other commercial products
Solid and reliable
What do you like best about the product?
pagerduty is super easy to use. When an incident happens, I get a text message and I can quickly respond to the message. It integrates with most tools I use so I can get notification in one place.
What do you dislike about the product?
pagerduty is a solid product. I dont have anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
I get text alerts when an incident happens in cloudwatch or newRelic
Recommendations to others considering the product:
verify that your monitoring tool integrates with pagerDuty (it probably does)
It has been a great experience so far
What do you like best about the product?
The reminders of in and out of pager. I'm absentminded sometimes, so I forget about next pager dutty. It helps me to be focus.
What do you dislike about the product?
The search could be a little bit more user friendly
What problems is the product solving and how is that benefiting you?
P0 bugs that arise outside of business hours
Recommendations to others considering the product:
It's a great app that could help you with the scalability of your systems and have better support for your customers
bittersweet experience
What do you like best about the product?
How is the elements sorted, is easy to me find how tu use the app.
What do you dislike about the product?
the phone calls, I can't understand the machine.
What problems is the product solving and how is that benefiting you?
none
Recommendations to others considering the product:
Is a easy solution with details to improve but very helpful.
Great service if you put time into customizing it.
What do you like best about the product?
I like that it allows you to tailor the notifications for your specific use case.
What do you dislike about the product?
I don't like how much the default settings will spam you. If you don't take the time to customize it you will basically just get bombarded with emails, texts, and slack messages.
What problems is the product solving and how is that benefiting you?
It helps with keeping track of productions processes.
Easy, sipmle, works
What do you like best about the product?
Easy to setup and use. Integrates with other business tools for most productivity
What do you dislike about the product?
The flow of ticketing could be a bit more straightforward and intuitive
What problems is the product solving and how is that benefiting you?
Solving the on-call availability where support can be reached by multiple means all through one interface. Realized that it can easily be done with PagerDuty.
Incident Management done right with little rough edges around user experience
What do you like best about the product?
I really like the documentation which appears next to each setup process and various guides on incident management.
What do you dislike about the product?
I am currently part of multiple team setup and It is not easy to navigate between multiple team's services.
Also the SSO login experience was not smooth. Initially my account was setup using email address and later setup as SSO when I requested it via my company's admin. Currently I am getting 400 when I try to login to my PagerDuty account via my company's onelogin SSO page.
Also the SSO login experience was not smooth. Initially my account was setup using email address and later setup as SSO when I requested it via my company's admin. Currently I am getting 400 when I try to login to my PagerDuty account via my company's onelogin SSO page.
What problems is the product solving and how is that benefiting you?
We are trying to formalize process of incident management reporting and on call schedules among team members. We have now setup the on call schedules enabled teams to setup their own incident management policy.
Very powerful and easy to use
What do you like best about the product?
I like the ease of use to change my alerts methods (email, push, etc)
What do you dislike about the product?
The layered schedule interface is a little bit confusing... But in the end I managed to do it.
What problems is the product solving and how is that benefiting you?
Our CI/CD is monitored with zabbix. Pagerduty helps us in informing us when the service is down.
Recommendations to others considering the product:
Very powerful tool!
Great collaboration tool for bugs
What do you like best about the product?
The alerts to phone and app are the most beneficial
What do you dislike about the product?
Scheduling backups are cumbersome as there is only a way via workarounds
What problems is the product solving and how is that benefiting you?
Any site outages. 100% visibility once an issue arises
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