External reviews
External reviews are not included in the AWS star rating for the product.
Wakes me up when it should
What do you like best about the product?
Wavefront integration works nicely. Viewing oncall schedule is intuitive.
What do you dislike about the product?
Web UI can be a little difficult to navigate for some things.
What problems is the product solving and how is that benefiting you?
Forced us to tune our performance metrics more throughly.
- Leave a Comment |
- Mark review as helpful
Works as expected
What do you like best about the product?
I get reliably notified using multiple methods if I need to take action.
What do you dislike about the product?
I dislike that I am on call in the first place :)
What problems is the product solving and how is that benefiting you?
on-call for developers to handle production issues. The benefit is that there is an extra layer of support if our Ops team needs to escalate problems.
Recommendations to others considering the product:
It works well. Try it!
Monitoring Website
What do you like best about the product?
I like getting the notifications quickly. It helps immediately acknowledging when something is wrong.
What do you dislike about the product?
Sometimes there is a delay in getting notified, especially when it's escalated to the next person
What problems is the product solving and how is that benefiting you?
Monitoring our website
Recommendations to others considering the product:
Quicker response times when escalated!
software engg
What do you like best about the product?
all the lists that describe the issues, the mobile app helps when I am remote
What do you dislike about the product?
nothing much actually, sometimes you cannot find users by their names, have to use emails
What problems is the product solving and how is that benefiting you?
we can get on the problem immediately
It works
What do you like best about the product?
The separation of services and escalation policies and the dependability of the alerts.
What do you dislike about the product?
I don't understand how the Permissions work.
What problems is the product solving and how is that benefiting you?
We want to ensure that our pipelines are processing data.
Recommendations to others considering the product:
If you need realtime SMS alerts that are easy to configure, this product is the best one I've used.
Good experience thus far
What do you like best about the product?
Fairly easy to make overrides to the on0call rotation.
What do you dislike about the product?
I sometimes have trouble refreshing for alerts on the mobile app.
What problems is the product solving and how is that benefiting you?
We use this for our on-call rotation, and it's helpful to organize the rotation and notify people who are on-call in a timely manner.
PagerDuty - one of the best tools for handling Opeartions
What do you like best about the product?
Based on my personal experience PagerDuty is highly user friendly and one of the best tools in the market addressing the various challenges we face in IT operations the ITIL way. Must try for any teams serving 24*7 support.
What do you dislike about the product?
I havent found anything specific so far that I have used it.
What problems is the product solving and how is that benefiting you?
We are using PagerDuty for 24*7 operations, shift management, escalation management etc.
Recommendations to others considering the product:
Definitely Recommend
PagerDuty Review
What do you like best about the product?
The access allows me to be informed of escalations and emergencies in mobile, desktop, phone, media.
What do you dislike about the product?
there are many groups so it is difficult to find information ... search would be nice.
What problems is the product solving and how is that benefiting you?
escalations and emergencies
Recommendations to others considering the product:
no
PagerDuty is the best Service for managing an On Call schedule
What do you like best about the product?
I liked the ability to manage scheduling and escalations of incidents.
What do you dislike about the product?
It took me awhile to get used to all the terminology. I was confused between the purpose of services vs teams and escalation policies for a bit, until I got the hang of it.
What problems is the product solving and how is that benefiting you?
We are connecting our external monitoring tools, such as DataDog, Pingdom, etc into PD to alert team members to service outages.
Effective software
What do you like best about the product?
Very clear indication of escalation policies on the details page. Easy to look up users.
What do you dislike about the product?
Hard to search through tons of escalation policies. It always ends being tons of pages and very hard to locate what I want.
What problems is the product solving and how is that benefiting you?
O nCall paging problem. Businesses are able to page their oncalls whenever things go wrong through pagerduty.
showing 791 - 800