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Very user friendly interface
What do you like best about the product?
The GUI is very useful on both web and mobile.
What do you dislike about the product?
I believe the mobile app could have more ways to allow configuration of alarms.
What problems is the product solving and how is that benefiting you?
Using it as a support tool for our teams. Easy collaboration
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Very convenient and easy to use accessible on call system
What do you like best about the product?
Accessible easily from laptop or phone. I can see my schedule and active alerts easily
What do you dislike about the product?
Team calendar presentation could use more options for display and edit with large teams
What problems is the product solving and how is that benefiting you?
IT servers system support
Recommendations to others considering the product:
Use mobile app and often. daily access of site in the office provides a lot of information regarding existing issues for the team
It is an excellent system and we have had some good experience with it.
What do you like best about the product?
Teams within my group are able to assign members to be on the pager duty and support our clients accordingly based on our SLAs
What do you dislike about the product?
I don't believe that there is much that we really dislike. We have been satisfied with the same
What problems is the product solving and how is that benefiting you?
Our business has specific SLAs for our Services and we are using Pager Duty within my teams to alert teams in case of issues to take action right away. The benefits are that we are essentially avoiding missing SLAs and related fines/bad rep.
Light touch
What do you like best about the product?
Pager Duty is easy to use and only requires a light touch to use.
The User interface is intuitive and requires little effort to use.
The User interface is intuitive and requires little effort to use.
What do you dislike about the product?
TL;DR. The fewer elements in the user interface the better.
What problems is the product solving and how is that benefiting you?
Integration with nagios alerting for operational issues.
Easy to use
What do you like best about the product?
The easy to use app. Having an app makes on-call responsibilities less of a burden
What do you dislike about the product?
nothing comes to mind. Issues are not difficult to resolve.
What problems is the product solving and how is that benefiting you?
on-call duties and being able to rotate those duties among employees
PagerDuty
What do you like best about the product?
I like the ability to configure and refine contact options.
What do you dislike about the product?
So far, nothing to dislike. Granted I've spent relatively little time with the product, but so far so good.
What problems is the product solving and how is that benefiting you?
Ensuring that teams are able to catch and troubleshoot issues efficiently and effectively.
Nice app and on time notifications
What do you like best about the product?
Quick notifications and reliability for the app.
What do you dislike about the product?
Haven't found anything yet to comment on this section
What problems is the product solving and how is that benefiting you?
Production issues
Efficient and user friendly system
What do you like best about the product?
I love the simplicity of designing and structuring workflows in PagerDuty
What do you dislike about the product?
Would love the ability to specify messages sent during an incident. Can sometimes be a bit overwhelming when a pager alarm is set off.
What problems is the product solving and how is that benefiting you?
We are alerted to emergency situations for our support systems such as outages.
New to the Software-It's great
What do you like best about the product?
The ease of use is far and away the best portion for us. Manually overriding schedules from the app is great. We have been using the software for several months now and I don't see us moving away from it. Well done.
What do you dislike about the product?
After 8 weeks of personal use, I have no complaints.
What problems is the product solving and how is that benefiting you?
We needed supervisory staff to be reachable at all hours. This software accommodates that need beautifully.
Recommendations to others considering the product:
It's a great easy to use software. Give it a shot. Our team creates and supports software. This one is a winner.
It was very good at giving real time alerts
What do you like best about the product?
Able to call other team members in case of a system failure
What do you dislike about the product?
There is nothing in particular to describe as something I dislike
What problems is the product solving and how is that benefiting you?
It provides the ability to have a fault tolerant system
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