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Great for on-call work
What do you like best about the product?
PagerDuty is awesome for setting up on-call scheduling and alerting, and tracking statistics
What do you dislike about the product?
Other than the fact of actually having to be on-call, PagerDuty is pretty rock solid.
What problems is the product solving and how is that benefiting you?
Round-robin on-call work within a small team.
Recommendations to others considering the product:
Definitely check out pager duty if you are in need of this caliber software. Even if you aren't go on call, you can still take over and acknowledge and resolve issues.
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Can it even get better?
What do you like best about the product?
What I like is that it always works. We have never had an issue with a missed page. We are able to filter messages and create schedules that we never have to update or check on unless someone is on vacation. When that does happen, create a temporary schedule override is super easy. We thought we might have an issue with a customer changing their delivery method which might have meant we could not use PagerDuty for them any more. It was a sad day when we realized and luckily it all worked out that were able to keep using it for them.
What do you dislike about the product?
I wish we could create overrides in the mobile app. Also, I cannot figure out how to filter just my alerts using the PagerDuty Chrome extension...which is super handy by the way.
What problems is the product solving and how is that benefiting you?
We are able to efficiently manage notifications from internal and external sources and know they are going to right person at the right time for fast attention and resolution.
Recommendations to others considering the product:
Use it!!!
Engineer who uses Pager Duty for production alerting.
What do you like best about the product?
Pager Duty is so easy to integrate with the most popular languages. We were able to get it integrated with our codebase in no time.
What do you dislike about the product?
User interface is not so easy to use and its intuitive, it lacks features. Each time i use the UI, i forget how i did the past time to get something configured, eventually we get there but its not easy.
What problems is the product solving and how is that benefiting you?
Realtime production system monitoring. Gives the flexibility for the team to stay focussed on production while doing production support.
Great tool for managing On Call Duties
What do you like best about the product?
That I can schedule my team for on-call rotation and we can easily substitute or swap schedules as need be. I like that there are various levels of events and you can have PagerDuty contact you in different ways depending on the urgency of the event.
What do you dislike about the product?
The scheduler isn't as friendly as I'd like, but I don't have a better suggestion at the moment.
What problems is the product solving and how is that benefiting you?
Knowing who was on call and making sure that they were notified when there were issues.
Recommendations to others considering the product:
In the past we used Google Voice to manage on-call rotation, but it was a manual process to update the individual(s) on call each week. PagerDuty allows us to automate and forget, with notifications as to when we go on call and easy glance to see who is on call.
Great product for companies of all sizes
What do you like best about the product?
I've used Pagerduty at a number of orgs now, currently at my small startup. It has been critical for us in order to keep our uptime as close to 100.00% as possible. The push notifications are key.
What do you dislike about the product?
The license can be a bit pricey for a bootstrapped startup.
What problems is the product solving and how is that benefiting you?
We want to make sure we know about system downtime and hiccups before our customers do. We're always able to find out within a moments notice with Pagerduty!
Good and no complaints so far
What do you like best about the product?
It had been working fine. Never missed a call. I could set up my rule to call me a second time after 5 min interval. I also set it up to send a text with the case number.
What do you dislike about the product?
I have all the features that I want. There is nothing that I dislike about it and so far no complaints.
What problems is the product solving and how is that benefiting you?
ThoughtSpot Technical Support in a Systems Reliability engineering role. It has been working fine and so far no complaints.
Recommendations to others considering the product:
I strongly recommend pager duty without any reservations. I am happy with it
Best Experience!
What do you like best about the product?
I'd like the dashboard looks, simple and basic to navigate, great on-line chat/email support and has documentation on-line that you can refer. It is simply the best scheduling tool for IT professionals. Keep it up PagerDuty Team.
What do you dislike about the product?
I haven't find to dislike the product as it is great tool that we are currently have, it makes our support more responsive than before, business is happy when things get fix in timely manner.
What problems is the product solving and how is that benefiting you?
Mostly incidents and IT issues, it just works when you need someone to get page the right resources that you need.
Recommendations to others considering the product:
it might be useful to have one of this tool that will help you to achieve your business agility when it comes to support.
It is working fine as a on call tool.
What do you like best about the product?
I like its integration with other messaging software like hipchat, to be able to get notification and easy to navigate to the management dashboard of pageduty.
I also like the way it sends an email and then call you for urgent issues.
I also like the way it sends an email and then call you for urgent issues.
What do you dislike about the product?
The UI for overriding the oncall duty is a little confusing.
What problems is the product solving and how is that benefiting you?
On call rotation for engineers. On call issues for engineers.
Awesome, we love it.
What do you like best about the product?
It always works and allows our team to have one point of alerts to us.
What do you dislike about the product?
Web site is slow, easier to use text or phone to ACK.
What problems is the product solving and how is that benefiting you?
External alerting of our monitoring and application data.
Recommendations to others considering the product:
Try it, it allows for almost any monitoring integration.
Software Engineer
What do you like best about the product?
Ease if use, integration and configuration of alarms.
What do you dislike about the product?
More detailed alarms would be nice. Also, the ability to configure teams more precisely.
What problems is the product solving and how is that benefiting you?
Up-time of all our real-time systems. The most outstanding benefit is we can respond real time, fast.
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