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DVL Sys Admin Review
What do you like best about the product?
the alerting system integrates very nicely with our helpdesk and eliminates the need for email. I love getting alerts via text.
What do you dislike about the product?
there really is not too much i dislike about the program.
What problems is the product solving and how is that benefiting you?
We are able to all see an alert on our phone as a text and react quickly to it.
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Senior Software Engineer
What do you like best about the product?
I am part of development and production support. Integrated with appadynamics, splunk and AWS.
it works great . it helps us to resolve issues faster and keep track of the issues managed.
Scheduling features is very good along with mobile app
it works great . it helps us to resolve issues faster and keep track of the issues managed.
Scheduling features is very good along with mobile app
What do you dislike about the product?
I didn't find anything.. So far everything looks good
What problems is the product solving and how is that benefiting you?
I am part of development and production support. Ability to get alerts through SMS and resolve notes or reassign alerts help to identify fix issues soon
Recommendations to others considering the product:
This is the smart way of pager duty scheduling and work flow management
recently started using pagerduty & it's great so far
What do you like best about the product?
still exploring it. I recently got my official account created on pagerduty.
What do you dislike about the product?
same as above. Need more time to comment on this properly. Its good so far.
What problems is the product solving and how is that benefiting you?
it alerts me in a timely fashion.
PagerDuty is a must-have tool for todays DevOps
What do you like best about the product?
Structured way to define services, on-call schedule and policies which fits into our work. And a lot of existing services can integrate with pagerduty already, which makes our life even easier.
What do you dislike about the product?
Since pagerduty is a US company, its existing pricing model is US centric. As a non-US company, we hope its pricing schedule can more more friendly for non-US companies in areas like international sms and international phone calls.
And I think the standard plan should be more accessible for startups like us. It is still a little bit pricy for now, thus we are using basic plan. \
And I think the standard plan should be more accessible for startups like us. It is still a little bit pricy for now, thus we are using basic plan. \
What problems is the product solving and how is that benefiting you?
We are internet services company, so we use PD to solve on-call scheduling and alerting feature.
It has been easy and comfortable using Pagerduty.
What do you like best about the product?
The best thing is we can easily accept the ticket without any hassle and all the comments which we add over ticket about the status, is sent to the concerned people looped in there. The ticket is easily transferred to any colleague of mine in case I am leaving from the shift.
What do you dislike about the product?
I haven't found anything to dislike here.
What problems is the product solving and how is that benefiting you?
I work on database front. So in case any E-down occurs in any environment, pagerduty sends email, messages over the phone for same. It helps us to get the concerned people names and certainly resolves the waste of time to reach them at different times. We just have to update the status in pagerduty. Even if I am not online, any E-down will send me message over the phone and I can get my laptop right then.
Pagerduty is what you need
What do you like best about the product?
I am part of a small team that provides specific, high level support to a global enterprise 24 hours a day 7 days a week. Without Pagerduty we would need to increase our staff by 200% to accommodate the schedule. Pagerduty provides detailed reporting for metric reporting.
What do you dislike about the product?
For the use case it fulfills, I do not have any complaints of Pagerduty. The iOS app works well, the web interface is modern and intuitive. I don't have any oversight on the cost so I can't say its too expensive or just right.
What problems is the product solving and how is that benefiting you?
24/7 support of escalated issues by a small team
Pagerduty is Awesome and now we can pro-actively monitor our server and jump on it right away
What do you like best about the product?
Calling
SMS
TEXT
EMAIL
escalation policy creation
schedules
SMS
TEXT
escalation policy creation
schedules
What do you dislike about the product?
on tmobile
phone we dont get text from pagerdutysomehoe
phone we dont get text from pagerdutysomehoe
What problems is the product solving and how is that benefiting you?
proactive monitoring
keep eye on every service
24x7 support via pagerduty
engineer dont have stay all night to monitor
keep eye on every service
24x7 support via pagerduty
engineer dont have stay all night to monitor
PagerDuty as an alerting tool
What do you like best about the product?
The automation and customization capabilities are top notch. It's very easy to create multiple layers of schedules for not just your team members, but also multiple teams.
What do you dislike about the product?
Nothing really. This application provides everything an enterprise needs to easily manage and deliver notifications.
What problems is the product solving and how is that benefiting you?
Our industry deals with 24x7 customer support. However, our support staff is localized in the USA only. So, PagerDuty provides us an easy way to alert our support staff based on their skill set and customer needs.
Recommendations to others considering the product:
Figure out the different escalation layers. It's very easy to setup and forget. If any ad-hock changes are required, you can easily override the existing schedule.
PagerDuty makes coordinating off-hours support workflows easy.
What do you like best about the product?
The best part is addressing the alert via whatever channel is alerting me (SMS text, voice, etc)
What do you dislike about the product?
I work for a non-profit and this could stand to be cheaper.
What problems is the product solving and how is that benefiting you?
I like that with PagerDuty we can schedule on-call responsibilities, easily override the schedule if needed, and that notifications come quickly via several configured channels and can be acknowledged, resolved, or further escalated from the web portal or via the channel sending the alert.
Paging made easy!
What do you like best about the product?
We already have monitoring/reporting configured on our SQL Server instances. But what if you're not watching your email? OK, have your monitoring service send an email to PagerDuty and let it handle everything else. The interface is easy and doesn't require much training to get it set up and working.
What do you dislike about the product?
Switching pager rotations is easy, but the schedule view isn't terrific. I'd prefer a month view.
What problems is the product solving and how is that benefiting you?
We're using it to alert the IT team when problems are occurring on the server that need immediate attention without requiring manual intervention/monitoring.
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