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Efficient and Get's job done
What do you like best about the product?
It's constantly improving . Can integrate with multiple platforms making it a versatile solution for outages .
What do you dislike about the product?
We get called even after the incident acknowledgment.
What problems is the product solving and how is that benefiting you?
Network Outages.
On call support.
On call support.
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Simple and Clean solution to sort through the noise
What do you like best about the product?
Simple and clean interface for receiving and triggering pages. We use a myriad of different systems to trigger pages and operationally it is very easy to use. I love being able to follow an audit trail of when a page is triggered until the moment is resolved and by whom.
What do you dislike about the product?
On a rare occasion it seems the Pagerduty has a tough time with extreme volume of pages being triggered by us. This causes the system to backup and not fire off as needed or expected. We don't have any system to fire pages directly to individuals, this is not often needed, but when its needed its a pain to workaround. Setting up on-call schedules for dynamic shift teams is a pain.
What problems is the product solving and how is that benefiting you?
Operationally, we use Pagerduty to control the flood of information relating to our servers and email. As opposed to other systems I have used, Pagerduty is the least convoluted and easiest to use. Being able to aggregate all our noise into one system has helped tremendously in being able to manage our many systems and software.
Recommendations to others considering the product:
Small to medium sized companies who don't want to create your own in-house system for paging may find this to be a helpful tool. As scale increases, PD can show occasional signs of struggle. Day-to-day, I have no issues with the software and enjoy interacting with it.
One stop shop for on-call notifications
What do you like best about the product?
PagerDuty has a wide range of integrations including everything from Cloudwatch integrations to New Relic to basic email. The high and low priority alerting rules are great for differentiating between alerts that require immediate response.
What do you dislike about the product?
There is no facility to handle SNMP events. Relatively expensive if you need things like incident priorities (high/low priority). For example, high/low priority alerts require an upgraded plan.
What problems is the product solving and how is that benefiting you?
Allows on-call personnel to set and create their own notification rules. Centralized alerting for on-call personnel. Separate escalation policies allow customized notification policies for different applications. PagerDuty also acts as a source of truth since it shows provides a time-stamped incident log.
Recommendations to others considering the product:
Do a full evaluation between PagerDuty and their competitors (e.g. OpsGenie). If your alerting needs are basic, your requirements may be satisfied with a less expensive product especially if you do not need high/low priorities.
Keeps me up at night
What do you like best about the product?
* Alerts are noisy which is nice.
* Has nice slack integration, rollbar, and other services
* Mobile app is decent.
* Has nice slack integration, rollbar, and other services
* Mobile app is decent.
What do you dislike about the product?
* Scheduling an override is pretty difficult and you have to do it in multiple places since we have different roles (e.g. primary, secondary).
* Email notifications of when I'm going to primary from secondary are a bit noisy but perhaps those can be controlled with some settings.
* Email notifications of when I'm going to primary from secondary are a bit noisy but perhaps those can be controlled with some settings.
What problems is the product solving and how is that benefiting you?
Accountability for site reliability. => Alerts when something is on fire.
Recommendations to others considering the product:
It's the industry standard so chances are you using it for site monitoring is high. I suggest playing around with it before you actually go "on call" with it so you don't receive any surprises.
Team lead managing on call rotations
What do you like best about the product?
PagerDuty makes it a breeze to manage on call rotations, including rescheduling when people go on vacation or join/leave the team. Having set it up I basically never have to look at it until a person joins the team (YAY!) or a person leaves (NOOOO!!!!). I get notifications who is rotating on and off duty.
I have inputs from a bunch of different locations fed into PagerDuty and it was easy to setup up for all of them. The mobile app is also great!
I have inputs from a bunch of different locations fed into PagerDuty and it was easy to setup up for all of them. The mobile app is also great!
What do you dislike about the product?
There's only one feature I'd really like out of PagerDuty and that's the ability to schedule multiple team members as if they were one person. This comes up every time a new team member joins as we'd like their first couple of on calls to be paired with somebody that knows what they're doing. I'd also like the mobile app to show who is on duty for a given rotation. Other than that (and we manage to work around that fine), I have no complaints.
What problems is the product solving and how is that benefiting you?
Our servers are generally very stable but it's good to know that we will get rapid notifications if any problems begin to emerge so we can coordinate a quick response.
Recommendations to others considering the product:
If you're not using PagerDuty, you should be.
Never miss an issue again
What do you like best about the product?
It's reliable, you can get alerts through multiple channels and you can do on-call scheduling, escalation and routing. Lovely. It's also dogged at chasing you if you don't acknowledge an alert.
What do you dislike about the product?
Cost increases quite quickly when you get more people onboard.
What problems is the product solving and how is that benefiting you?
We needed a way to be alerted, at any time of day, reliably, no matter if we were at our desks or not. Emails are not visible enough and we found SMS to not be reliable from our own system.
PagerDuty solves all of these issues.
PagerDuty solves all of these issues.
Recommendations to others considering the product:
Consider what type of alerting you want (there are other solutions for less money), what channels you need (PagerDuty has all that I can think of) and how you need to control alerts.
We love it because we can set complex on call schedules, escalation routing, overrides and we can have unlimited alert 'services'. This last one is important because we can divide up alerts from each customer into several categories and then control each of those differently, with different escalations and different maintenance periods. :)
We love it because we can set complex on call schedules, escalation routing, overrides and we can have unlimited alert 'services'. This last one is important because we can divide up alerts from each customer into several categories and then control each of those differently, with different escalations and different maintenance periods. :)
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