What do you like best about the product?

It identifies tasks that can perform well with suitable digitization processes. It automates projects across the applications to increase production and enhance achievement of set targets. The machine learning system has streamlined integrations and application orchestration.

What do you dislike about the product?

PagerDuty has all digital tools for upgrading business operation models. There is no showdown on performance from my experience.

What problems is the product solving and how is that benefiting you?

The platform has brought together workforce team and customers to work under same goals. It has streamlined cloud and on-premise services. It solves problems experienced by various teams and mobilize resources to the productive projects.

What do you like best about the product?

***EDIT***
Customizeable routing, both at the global top level and at the individual service level. Custom alerting behavior per service and given logic.
Intuitive OnCall scheduling and escalation policy.

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PagerDuty is well spread and used by many - though I find less than 0 reasons why..
Other than the fact it is working somewhat as expected (and that also isn't easy to achieve) there's not a single good thing I can say about this product, or the team developing it.

What do you dislike about the product?

***EDIT***
Original below.

When a good word is due then one must be given. Kudos to the PagerDuty team for making a great turnaround comback with their product.
It now works as a whole ecosystem wiht integrations and fully customizeable logic in terms of routing and alerting conditions. All the below mentioned was fixed to the point where not only is the product usable and somewhat intuitive, but also provides unmatched capabilities at a very low implementational cost (simple to integrate with).

it now comes with a fully functional Terraform provider as well!

Good job PagerDuty engineering for making the biggest turnaround I've seen, And thank you for taking this matter seriously. It did not go unnoticed.





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EVERYTHING. I'll explain:

1. The product is bad(!), and their code is not up-to-standard with current methodologies (SSO is only partially supported, alert ingestion and processing is lacking, etc'). It also looks like a "dot com" era product written in basic HTML1 and PHP - but that's a matter of personal opinion and preferance..
2. Everything is confusing - integrations can be set on the global level and would not appear on the service level, and vise-versa, there are multiple locations for setting alert handling rules and above all - the docs are outdated and contradicting
3. Bad organizational behavior - for example, they do not have an SLA for support tickets. My tickets usually go about a week unattended. Also, they removed Support Chat for non-premium customers without giving notice. As far as I understand - my tickets opened via chat are GONE. No notification, no nothing. Also, our account managers are away constantly and rarely answer messages.
4. Product has A LOT of design bugs - one example is that even when using SSO - deleted users are not EPHERMAL!!!! meaning, that when you remove a user, the user object remains!!! (a perfect example of such a case is when setting a user as onCall, and then removing it, the deleted user remains as oncall - WTF?!?)

5. And worst of all, they have a terrible attitude!! - I got the sense that they truly believe in their right of way. No regard for customers, no regard for the operations dependent on their product, and zero f***s given about the customer.

What problems is the product solving and how is that benefiting you?

***EDIT***
Pagerduty provides an intutive method to route alerts based on alert type, severity, required responder and more. It also provides a 0 latency notification service to alert you when a new alert requires attenrtion.

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They create far more problems than they solve..
We use the product for alerts based on prometheus, emails and integrations (- which suck)

I desperately want to switch to a better solution

What do you like best about the product?

For me, the best way to prevent a service failure from impacting production is to promptly notify and recognize the responsible overarching team. When a problem arises with my project, PagerDuty plays a critical role in alerting the appropriate parties in a timely fashion, which is crucial because my company has a number of projects running in parallel. Moreover, I appreciate how adaptable the system is in terms of the alert configurations we may change at any time. There are several ways to acquire assistance more quickly and improve the quality of service.

What do you dislike about the product?

According to my experience, PagerDuty's UI is not straightforward, and the software's configuration settings might be challenging to master. It might be confusing for a new user to figure out how everything works; when anything goes wrong, they provide you a link to the Splunk logs, but when the instances are shut down, the logs disappear.

What problems is the product solving and how is that benefiting you?

We use synthetic testing to monitor the health of the services we provide to other projects within our business. To do this, we combine S4 Clint's health score computation with honeycomb and transmit the results to PagerDuty.

What do you like best about the product?

Pagerduty is highly scalable and we seamlessly integrate it with a variety of software to better our response time to incidents. It offers us unified particulars on incident occurrence ensuring straightforward response and accuracy during the examination. The finest part of Pagerduty is how prompt alerts are. We are now able to manage on-call schedules in a much more advanced and faster manner. It has a legitimate portal that allows for easy navigation when we are submitting tickets or searching for the latest tickets.

What do you dislike about the product?

I wish there was an option for us to choose when to be paged and when not; it keeps sending alerts even when we aren't available. Pagerduty is continually upgrading and I appreciate that.

What problems is the product solving and how is that benefiting you?

Our way of resolving incidents has improved massively since we deployed Pagerduty. The platform allows us to resolve incidents at a faster rate as it provides a uniform place with all the data about an incident after merging it with different platforms including service now.

What do you like best about the product?

Ui/Ux of the application is effortless on scheduling a call and best part is sending a alert message to the team during critical incident happen.
Pagerduty can be easily setup in each teams and making a alert message for individuals.

What do you dislike about the product?

There is nothing to dislike from pagerduty. Only thing I noticed calender in pagerduty is not a best part it needs some updates, but pagerduty takes feedback from the users and consistenly improving tha app.

What problems is the product solving and how is that benefiting you?

I'm using pagerduty in my team to alert the co workers during any issues occurred in infrastructure level.
It is well integreated with AWS and other clouds services like atlans, etc.

What do you like best about the product?

I personally like to send notifications or acknowledge to the over Team of over services so that we are timely resolve that before failer to the production. This helps a lot in my organization project is too long there having lots of projects combined so in that case my project any failure happens then PagerDuty is playing a lead role to acknowledge timely to the team so we can solve it before goes to production. I also like to configuration of alerts we can do over on way it's very flexible. There are lots of things to help faster and get better services.

What do you dislike about the product?

From my point of view, I found that the UI is confusing the PagerDuty is not very simple to configure everything it's a little bit tricky If a new user comes then is difficult to understand how it works and I using some time they provide Splunk logs link if any failure happened but when we go to logs it not present its automaticity remove when instances are closed.

What problems is the product solving and how is that benefiting you?

I am using the synthetic test for my organization project we are providing services to other projects, in that case, I create a PagerDuty alert for over services so its helps a lot if any failure happened I integrated it with S4 Clint calculation health score with honeycomb and sending to PagerDuty.

Recommendations to others considering the product:

best used for your services alerts and Dynamic Notifications

What do you like best about the product?

Supports all operating devices such as Android, ios and desketop
and customer service whether online or phone call Ease of use Users are able to set and configure alerts for their teams through the standard email with SMS and voice messages as backups. The backup notification methods can be set to trigger automatically whenever a team member fails to respond to emails on time.

What do you dislike about the product?

It can be a little confusing to find pd and determine what happened
The setting is generally flexible and easy, but for first-time users, the learning curve can be a bit difficult

What problems is the product solving and how is that benefiting you?

Helps improve decision
Easy to use and use including dealing with
Integration in tools
The program is a documented tool to work with
Increased work performance using the program as well

Recommendations to others considering the product:

Great for all things when you call, because it will send you a text message, an electronic mail and a phone call at the same time. Easy integration by setting up email in key tools, such as Salesforce. We have a separate case management tool, so don't use it outside its primary function.

What do you like best about the product?

Pagerduty helps you to monitor the alerts that you receive for your team. You can acknowledge it and assign it under your name. Triggered one shows blue color and acknowledged one is the orange one.

What do you dislike about the product?

Some of the things that make me to dislike pagerduty is you need to refresh the page often to get the latest alerts in the queue. You will get duplicate alerts and need manual intervention to merge the alerts.

What problems is the product solving and how is that benefiting you?

You can raise an incident through pagerduty just by clicking the button - sync with service now. It shows the on call support contact details. One can search the previous alerts here.

What do you like best about the product?

Pager duty makes it easy to manage on-call schdules. Best feature is the reliability of notifications to alert the team when some incident has occurred.
Traditional chat messages and emails notification doesn't work well, and it is not easy to manually track contact numbers for the whole team. The pager duty app can be easily set up by each person on the team and set up alerts as per individual preferences.

What do you dislike about the product?

There is nothing to dislike about the app. some suggestions to improve the app would be to improve how to manage different timezone schedules.
our team gets pager duty alerts even when its night time for certain team members which can be annoying.
and sometimes we keep getting alerts even if we are already on the bridge, there is no mechanism for app to know that who is already working on something and they need not to be paged.

What problems is the product solving and how is that benefiting you?

Problem we face during customer issues, especially severity one problems is that we are not able to get right people notified. with help of pagerduty, team on-call gets informed and they join the technical bridge to help solve the issue. Incident commanders don't need to manually inform each team member, this software gives easy way to page the team.
This has resulted in faster resolution and better customer satisfaction.

Recommendations to others considering the product:

This is a must-have software for incident management and on-call support. I highly recommend it.

What do you like best about the product?

I truely appreciate the immediate notifications through push notifications and phone calls and escalation options and the amount of plugins and notification options.

What do you dislike about the product?

PagerDuty does not exactly the most competative when it comes to pricing and support options. Other competitors offer better solutions with more competitive pricing options

What problems is the product solving and how is that benefiting you?

The primary reason for using PagerDuty is to alert and reach out to the responsible parties, primarily when alerts are raised after regular work shifts have ended. System admins depend on being alerted after hours and not having to monitor email alerts constantly. PagerDuty fits the bill precisely as we need it filled.

Recommendations to others considering the product:

If you need 24/7 alerting with numerous integrations available and fully customizable escalation policies, then you need PagerDuty