PagerDuty Operations Cloud
PagerDutyExternal reviews
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Fastest Notification and Alerts For Your Services
What do you like best about the product?
I personally like to send notifications or acknowledge to the over Team of over services so that we are timely resolve that before failer to the production. This helps a lot in my organization project is too long there having lots of projects combined so in that case my project any failure happens then PagerDuty is playing a lead role to acknowledge timely to the team so we can solve it before goes to production. I also like to configuration of alerts we can do over on way it's very flexible. There are lots of things to help faster and get better services.
What do you dislike about the product?
From my point of view, I found that the UI is confusing the PagerDuty is not very simple to configure everything it's a little bit tricky If a new user comes then is difficult to understand how it works and I using some time they provide Splunk logs link if any failure happened but when we go to logs it not present its automaticity remove when instances are closed.
What problems is the product solving and how is that benefiting you?
I am using the synthetic test for my organization project we are providing services to other projects, in that case, I create a PagerDuty alert for over services so its helps a lot if any failure happened I integrated it with S4 Clint calculation health score with honeycomb and sending to PagerDuty.
Recommendations to others considering the product:
best used for your services alerts and Dynamic Notifications
Great platform to make and make money.
What do you like best about the product?
Supports all operating devices such as Android, ios and desketop
and customer service whether online or phone call Ease of use Users are able to set and configure alerts for their teams through the standard email with SMS and voice messages as backups. The backup notification methods can be set to trigger automatically whenever a team member fails to respond to emails on time.
and customer service whether online or phone call Ease of use Users are able to set and configure alerts for their teams through the standard email with SMS and voice messages as backups. The backup notification methods can be set to trigger automatically whenever a team member fails to respond to emails on time.
What do you dislike about the product?
It can be a little confusing to find pd and determine what happened
The setting is generally flexible and easy, but for first-time users, the learning curve can be a bit difficult
The setting is generally flexible and easy, but for first-time users, the learning curve can be a bit difficult
What problems is the product solving and how is that benefiting you?
Helps improve decision
Easy to use and use including dealing with
Integration in tools
The program is a documented tool to work with
Increased work performance using the program as well
Easy to use and use including dealing with
Integration in tools
The program is a documented tool to work with
Increased work performance using the program as well
Recommendations to others considering the product:
Great for all things when you call, because it will send you a text message, an electronic mail and a phone call at the same time. Easy integration by setting up email in key tools, such as Salesforce. We have a separate case management tool, so don't use it outside its primary function.
A Stage for Incident Management
What do you like best about the product?
Pagerduty helps you to monitor the alerts that you receive for your team. You can acknowledge it and assign it under your name. Triggered one shows blue color and acknowledged one is the orange one.
What do you dislike about the product?
Some of the things that make me to dislike pagerduty is you need to refresh the page often to get the latest alerts in the queue. You will get duplicate alerts and need manual intervention to merge the alerts.
What problems is the product solving and how is that benefiting you?
You can raise an incident through pagerduty just by clicking the button - sync with service now. It shows the on call support contact details. One can search the previous alerts here.
perfect way to manage on-call schedule to alert team about incidents
What do you like best about the product?
Pager duty makes it easy to manage on-call schdules. Best feature is the reliability of notifications to alert the team when some incident has occurred.
Traditional chat messages and emails notification doesn't work well, and it is not easy to manually track contact numbers for the whole team. The pager duty app can be easily set up by each person on the team and set up alerts as per individual preferences.
Traditional chat messages and emails notification doesn't work well, and it is not easy to manually track contact numbers for the whole team. The pager duty app can be easily set up by each person on the team and set up alerts as per individual preferences.
What do you dislike about the product?
There is nothing to dislike about the app. some suggestions to improve the app would be to improve how to manage different timezone schedules.
our team gets pager duty alerts even when its night time for certain team members which can be annoying.
and sometimes we keep getting alerts even if we are already on the bridge, there is no mechanism for app to know that who is already working on something and they need not to be paged.
our team gets pager duty alerts even when its night time for certain team members which can be annoying.
and sometimes we keep getting alerts even if we are already on the bridge, there is no mechanism for app to know that who is already working on something and they need not to be paged.
What problems is the product solving and how is that benefiting you?
Problem we face during customer issues, especially severity one problems is that we are not able to get right people notified. with help of pagerduty, team on-call gets informed and they join the technical bridge to help solve the issue. Incident commanders don't need to manually inform each team member, this software gives easy way to page the team.
This has resulted in faster resolution and better customer satisfaction.
This has resulted in faster resolution and better customer satisfaction.
Recommendations to others considering the product:
This is a must-have software for incident management and on-call support. I highly recommend it.
Get notified even when you are asleep
What do you like best about the product?
I truely appreciate the immediate notifications through push notifications and phone calls and escalation options and the amount of plugins and notification options.
What do you dislike about the product?
PagerDuty does not exactly the most competative when it comes to pricing and support options. Other competitors offer better solutions with more competitive pricing options
What problems is the product solving and how is that benefiting you?
The primary reason for using PagerDuty is to alert and reach out to the responsible parties, primarily when alerts are raised after regular work shifts have ended. System admins depend on being alerted after hours and not having to monitor email alerts constantly. PagerDuty fits the bill precisely as we need it filled.
Recommendations to others considering the product:
If you need 24/7 alerting with numerous integrations available and fully customizable escalation policies, then you need PagerDuty
Rundeck for the Win
What do you like best about the product?
Allowing users to schedule and run jobs later. The APIs and integration with apps such as Jenkins and pagerduty work nicely.
What do you dislike about the product?
Sometimes when bugs happen that break the general abilities of Rundeck not being communicated about it.
What problems is the product solving and how is that benefiting you?
Having a central place to do deployments and benefits are logging, having error messages, and an audit trail for everything.
Best Tool Run and Schedule your Scripts
What do you like best about the product?
Being able to schedule your scripts along with Ansible Scripts and adding multiple types of scripts as different steps is a massive thing for IT automation
What do you dislike about the product?
Lack of Multiple domain login and encryption process of domain login password is a hectic process to go through
What problems is the product solving and how is that benefiting you?
Using this to automate your IR infrastructure is a massive time saving for the operations team. With Ansible connecting to AWS, vcenter and performing automation without any manual intervention is the best thing to save time and money in IT infrastructure automation.
Recommendations to others considering the product:
If you are in IT and want to perform automation for your infrastructure, this is the best thing you can have. Also, having a GUI instead of a command line is a big plus point as well.
Good
What do you like best about the product?
The scheduling of shifts and the linked incidents
What do you dislike about the product?
Not possible to see the historical calls and it time
What problems is the product solving and how is that benefiting you?
shift allocation and on-call rotation
Till now, it’s a good application
What do you like best about the product?
Portal is organized. It's really to navigate and look for recent tickets and calls. Provides easy access for call back and shows the time table for all the team members.
It provides an efficient way for users to submit tickets after hours. Team members work can be easily tracked.
recording of calls stands out, that really helps in troubleshooting the user issues.
It provides an efficient way for users to submit tickets after hours. Team members work can be easily tracked.
recording of calls stands out, that really helps in troubleshooting the user issues.
What do you dislike about the product?
We come across an issue for scheduling team members. It didn't fully integrate for a week schedule. Two members were crossing on one day.
Desktop interface of the should be little bit more improved.
Should provide an SSO option as well for integration.
Celllphone application can be little bit more organized. Everyone in team shouldn't be able to hear the call except the team lead or manager.
Desktop interface of the should be little bit more improved.
Should provide an SSO option as well for integration.
Celllphone application can be little bit more organized. Everyone in team shouldn't be able to hear the call except the team lead or manager.
What problems is the product solving and how is that benefiting you?
We are using this for IT alerting and our on call schedule for weekends and after 6.
I would recommend it for any small to medium team. It gives a full escalation matrix as well. If concerned person doesn't pick the call or if doesnt respond back call is escalated to the team lead.
Queue is neatly organized. Our team really likes it. Provides a easy number to uses to call in and register a ticket.
I would recommend it for any small to medium team. It gives a full escalation matrix as well. If concerned person doesn't pick the call or if doesnt respond back call is escalated to the team lead.
Queue is neatly organized. Our team really likes it. Provides a easy number to uses to call in and register a ticket.
Recommendations to others considering the product:
everyone should try this for once. It's a good application for IT alerting. Logs in time. Shows all the schedule. Really handy application to use for on call small to medium teams.
Pagerduty integrates easily
What do you like best about the product?
The large number of out-of-the-box integrations, the licensing model is also pretty good for small shops.
What do you dislike about the product?
The incident workflow could be easier to customize.
What problems is the product solving and how is that benefiting you?
Allowing multiple people to respond to incidents and auto document the resolution.
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