PagerDuty Operations Cloud
PagerDutyExternal reviews
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Professional and Executive Actionable Intelligence Across Entire Incident
What do you like best about the product?
Pagerduty IT software is trustworthy and reliable operations performance platform delivering visibility and actionable intelligence across the entire incident lifecycle.
How it exceptionally integrate machine data and human intelligence to improve visibility and agility.
How it exceptionally integrate machine data and human intelligence to improve visibility and agility.
What do you dislike about the product?
So far we haven't encountered problems while using it.
What problems is the product solving and how is that benefiting you?
Robust Online integration of machine data and human intelligence thus improving visibility and agility across the entire organisation.
Excellent tool for downtime alerts.
What do you like best about the product?
It have a sleek and intuitive design and does everything perfectly from monitoring to reporting. Easy to create escalation policies to notify incidents and aslo it intergrate well with existing services.
What do you dislike about the product?
It's a solid platform tha monitor our systems very well .We had issues in the beginning when configuring the application but there was enough support from their team.
What problems is the product solving and how is that benefiting you?
Pretty fast support from their technical team. Ability to customize route of notifications and calls . Easy to intergrate with slack and Asana. Aslo it's fairly priced compared to its competitors.
Reliable with custom dashboards
What do you like best about the product?
A library of troubleshooting queries and pre-built dashboards that help resolve development issues in a pinch
What do you dislike about the product?
Continuous monitoring of data for freshness, metric trends and more
What problems is the product solving and how is that benefiting you?
Alerts related to the company's most critical data assets that are routed to the security team and business intelligence team
Jeli Changes the Way You Look at Incidents
What do you like best about the product?
Intuitive interface, insightful data, timelines are so very useful - really helps us make sense of all of our incident data
What do you dislike about the product?
I can't really think of any downsides really, the team is incredibly receptive and quick to help with any issues we have - any issues we have had are access or technical
What problems is the product solving and how is that benefiting you?
We collect a lot of data on our incidents, jeli actually helps us use this data in a meaningful way to build more useful retrospectives and action items from incidents
Jeli is a competitive advantage
What do you like best about the product?
When I ingest the slack messages for an incident, jeli gives me a list of who was involved, how much they spoke up during the incident, and whether they were on-call. I look there first. It opens different questions in my mind than just "what broke?" For example, if someone who wasn't on-call was heavily involved in the resolution, I wonder if this case reveals an important knowledge silo in the organization. As I review the discussions in the incident, I can look for evidence to prove or disprove that hypothesis.
We're in the software business. Thinking about code and services comes naturally. Jeli's tools invite us to ask more questions about the people doing the work. After doing incident reviews focused more on the people, we have uncovered pressures at work in the organization that make detection or remediation more difficult.
We likely just wouldn't even know these things without jeli, 'cos who's gonna realisticly take the time to compare the slack transcript with the pager duty configurations to figure out who was on-call? With jeli doing that work for us, we can ask questions that generate different insights about our business.
We're in the software business. Thinking about code and services comes naturally. Jeli's tools invite us to ask more questions about the people doing the work. After doing incident reviews focused more on the people, we have uncovered pressures at work in the organization that make detection or remediation more difficult.
We likely just wouldn't even know these things without jeli, 'cos who's gonna realisticly take the time to compare the slack transcript with the pager duty configurations to figure out who was on-call? With jeli doing that work for us, we can ask questions that generate different insights about our business.
What do you dislike about the product?
We have some incidents or some teams where not much of the action happens in slack. We can't get the same kinds of insight from the parts jeli makes easy. So there is some chance that we will avoid investigating those incidents.
What problems is the product solving and how is that benefiting you?
The tool itself is already extremely useful. But the expertise of the team is world-class. The more our business grows, the more complex the incidents get. Conventional incident retros look for how the services failed and how to prevent that. They lead to narrow solutions, which increase the complexity.
Jeli's HOWIE guide offers a way to find more insight from incidents and keep your teams closer to what's actually happening in production. Retros, informed by a little time with jeli, are more likely to reveal how experts work under pressure, what they have to know, who they have to know, and what kinds of communication challenges and coordination problems recur.
We want to level up how we learn from incidents before making other investments in the incident management space.
Jeli's HOWIE guide offers a way to find more insight from incidents and keep your teams closer to what's actually happening in production. Retros, informed by a little time with jeli, are more likely to reveal how experts work under pressure, what they have to know, who they have to know, and what kinds of communication challenges and coordination problems recur.
We want to level up how we learn from incidents before making other investments in the incident management space.
Perfect solution for monitoring application performance.
What do you like best about the product?
Pagerduty is fantastic monitoring tool that is easy to use and deploy. It's offers complete visibility of your entire environment. Highly remarkable AI-based error tracking and reporting. Well developed alerts and notifications triggers.
What do you dislike about the product?
Overall performance of this application has been extremely good. No dislike at all.
What problems is the product solving and how is that benefiting you?
Pagerduty is very affordable application and cheap to maintain. Easy to configure and implement. Great support we get from their team and they very responsive. It's aslo offers alerts on time to the technical department team.
Reliable incidents alerting tool.
What do you like best about the product?
The functionalities provided in this system works very well. Interface is aesthetically pleasing. Multiple notifications options either on phone or app notifications. I like aslo the welcoming customer support team that has assisted us all the way.
What do you dislike about the product?
Non yet . It's simple and straightforward monitoring tool with very helpful customer support team.
What problems is the product solving and how is that benefiting you?
Pagerduty offers exceptional services in terms of monitoring our applications. Notification are sent on time to the technical team. Very organized and welcoming customer support team.
Makes incident analysis easier and more impactful
What do you like best about the product?
- The narrative builder and report authoring process removes a ton of toil while performing incident writeups while making it easier to extract more learnings from the incident
- The Slack bot helps automate incident communications while also streamlining the process of getting data into the analysis platform
- The early cross-incident data aggregation and analysis tools show a lot of promise and should help provide even more value from incident analysis over time
- The team is highly responsive to feedback and is always ready to advise on incident response and analysis best practices drawing from their massive collective experience
- The Slack bot helps automate incident communications while also streamlining the process of getting data into the analysis platform
- The early cross-incident data aggregation and analysis tools show a lot of promise and should help provide even more value from incident analysis over time
- The team is highly responsive to feedback and is always ready to advise on incident response and analysis best practices drawing from their massive collective experience
What do you dislike about the product?
- The framework for incident analysis that they provide, while flexible, can run counter to the current practices of an organization, so there may be some friction aligning your organization's policies and expectations to what Jeli produces
- Some options aren't yet user configurable, which makes them somewhat tedious to modify
- Some options aren't yet user configurable, which makes them somewhat tedious to modify
What problems is the product solving and how is that benefiting you?
Jeli is reducing the amount of toil required to produce high-quality incident analysis by providing more automation and simplicity than our current approach using Google Docs templates. This frees up engineer time and increases our ability to analyze incidents we traditionally would have overlooked.
rapid response to incidents and alerts
What do you like best about the product?
It allows us to monitor multiple platforms, servers, databases, among others, it is easy to use, its interface is clean, it allows us to configure it to our liking, one thing that has impressed us is how fast the alerts work, it allows us to configure and manage the schedules and guard of the technicians.
What do you dislike about the product?
when using many features it decreases in overall performance.
What problems is the product solving and how is that benefiting you?
It has helped the team manage all kinds of incidents. We can receive alerts by email or SMS in real time, in addition to identifying critical points and server performance trends, it provides us with statistical reports of recurring incidents.
Powerful monitoring tool that intergrates seamlessly with other products.
What do you like best about the product?
I love how extremely reliable pagerduty is. It's a premium product that offers realtime monitor of your overall systems infrastructure health. It intergrates well with other products especially slack and Jira. It's alerts and notifications are sent on time and technical team is able to act very fast.
What do you dislike about the product?
The team has nothing to dislike so far . Pagerduty has tremendously offered the best services in monitoring ou entire system infrastructure.
What problems is the product solving and how is that benefiting you?
Pagerduty is reliable ,stable and cost effective system monitoring solution. Alert and notifications are sent on real time. Great reports that helps us to see what really happening on each system.
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