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Easier than ever to get to know your users
What do you like best about the product?
Enterpret has unlocked feedback insights that weren't able to organize and easily analyse before. It has been great to see immediate feedback as a result of a certain change that was made (intentionally or not intentionally).
We have used insights from Enterpret to update courses, and external knowledge base articles, and prioritize projects. One of my favorite features is the ability to see anomalies and trends. I feel like I have more insight into our feedback and it is much easier to get to know our users.
We have used insights from Enterpret to update courses, and external knowledge base articles, and prioritize projects. One of my favorite features is the ability to see anomalies and trends. I feel like I have more insight into our feedback and it is much easier to get to know our users.
What do you dislike about the product?
While Enterpret has a unique look and feel, it is unlike any other analysis tool I have used before and is a bit of a learning curve. However, the team is super receptive to feedback and is constantly making product improvements.
What problems is the product solving and how is that benefiting you?
Enterpret has unlocked feedback insights that weren't able to organize and easily analyse before. It has been great to see immediate feedback as a result of a certain change that was made (intentionally or not intentionally).
We have used insights from Enterpret to update courses, and external knowledge base articles, and prioritize projects. One of my favorite features is the ability to see anomalies and trends. I feel like I have more insight into our feedback and it is much easier to get to know our users.
We have used insights from Enterpret to update courses, and external knowledge base articles, and prioritize projects. One of my favorite features is the ability to see anomalies and trends. I feel like I have more insight into our feedback and it is much easier to get to know our users.
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Top-notch product and team – best in the business
What do you like best about the product?
Enterpret proved to be an exceptional customer feedback analysis tool, surpassing my expectations. Leveraging natural language processing, the tool uncovers important themes and trends within customer feedback.
It accurately gauges customer sentiment, allowing us to understand the emotions, opinions, and preferences expressed by our customers. It has enabled us to identify areas of improvement and make data-driven decisions to based on customers' voice – removing any guesswork.
In addition to its robust analysis features, Enterpret offers seamless integrations with popular channels (socials, surveys, etc) and internal data feed via API.
One aspect that sets them apart is the exceptional customer service. The team is flexible, responsive, and genuinely committed to helping their users succeed. They have promptly addressed any questions and issues and have also delivered on feedback we shared much quicker than other vendors I've dealt with.
It accurately gauges customer sentiment, allowing us to understand the emotions, opinions, and preferences expressed by our customers. It has enabled us to identify areas of improvement and make data-driven decisions to based on customers' voice – removing any guesswork.
In addition to its robust analysis features, Enterpret offers seamless integrations with popular channels (socials, surveys, etc) and internal data feed via API.
One aspect that sets them apart is the exceptional customer service. The team is flexible, responsive, and genuinely committed to helping their users succeed. They have promptly addressed any questions and issues and have also delivered on feedback we shared much quicker than other vendors I've dealt with.
What do you dislike about the product?
Very small things were needed but were not available yet. For example, Admin controls to prevent users from performing specific actions. But the team has heard the feedback and has been actively working on the issue.
What problems is the product solving and how is that benefiting you?
Enterpret can break down customer feedback into top-level categories and provide context at the same time. It has fully removed the need for us to dedicate resources to go over the feedback manually, categorise it, provide context, prepare and share reports. Not to mention the previous dependency on translators (which Enterpret does natively) that has evaporated.
The information generated by Enterpret empowers us to make informed decisions that drive continuous improvement and helps us enhance customer satisfaction.
The information generated by Enterpret empowers us to make informed decisions that drive continuous improvement and helps us enhance customer satisfaction.
A very useful tool to aggregate customer feedback
What do you like best about the product?
Enterpret provides a user-friendly way to gauge feedback from different sources (in the case of my employer, we had an internal communications platform that Enterpret could integrate with, and the engineering team at Enterpret was very helpful in enabling the integration.
Enterpret also offers multiple ways to visualize data, from creating common reasons/talking points, custom grouping, and listening to specific sources or filtering by multiple different attributes depending on the source of data.
Enterpret also offers multiple ways to visualize data, from creating common reasons/talking points, custom grouping, and listening to specific sources or filtering by multiple different attributes depending on the source of data.
What do you dislike about the product?
Enterpret, while not too difficult to use still is not as intuitive as it could be. This is a topic that was shared with our Account Manager for Enterpret, however it should be noted the team at Enterpret was swift to action on the feedback provided, and a new release improved the user experience.
What problems is the product solving and how is that benefiting you?
Enterpret helps to gather and aggregate feedback from end-users, find what are common topics and present it in an easily digestible format to allow business-centric decisions or actions to be done based on the data.
Great product to gain insights from qualitative data
What do you like best about the product?
I recently used Enterpret to gain a quick understanding of my NPS (Net Promoter Score) results, which I found incredibly useful. Enterpret made it easy to aggregate customer feedback and turn it into actionable insights for the product team.
One of the key benefits of using Enterpret was its ability to quickly and easily visualize the NPS data. This allowed me to see at a glance which areas of the product were performing well and which areas needed improvement, which helped me to focus my team's efforts on the areas that would have the greatest impact.
In addition to its visualization capabilities, Enterpret also provided a wealth of other useful features, such as the ability to filter and segment the data and to generate reports and share them with the team. This made it easy for me to communicate the results of the NPS survey to the rest of the team and to collaborate on ideas for how to improve the product.
Overall, I highly recommend Enterpret to any product leader looking for a quick and easy way to understand and act on their NPS results. It's a fantastic tool that has already helped my team improve the product, and I'm sure it will do the same for others.
One of the key benefits of using Enterpret was its ability to quickly and easily visualize the NPS data. This allowed me to see at a glance which areas of the product were performing well and which areas needed improvement, which helped me to focus my team's efforts on the areas that would have the greatest impact.
In addition to its visualization capabilities, Enterpret also provided a wealth of other useful features, such as the ability to filter and segment the data and to generate reports and share them with the team. This made it easy for me to communicate the results of the NPS survey to the rest of the team and to collaborate on ideas for how to improve the product.
Overall, I highly recommend Enterpret to any product leader looking for a quick and easy way to understand and act on their NPS results. It's a fantastic tool that has already helped my team improve the product, and I'm sure it will do the same for others.
What do you dislike about the product?
1. More choice on the level of aggregation, i.e., more/less granularity
2. Remove duplicate input (which I think is something we did wrong in the input, but would be nice to auto fix that)
2. Remove duplicate input (which I think is something we did wrong in the input, but would be nice to auto fix that)
What problems is the product solving and how is that benefiting you?
See above!
All your feedback in 1 place
What do you like best about the product?
- Flexibility to dive deep into niche product feedback
- A central repository that helps keep customer feedback (a) organized and (b) easily consumable across teams
- Allows hyper-specific problem discovery rooted in actual customer feedback
- The Enterpret team are responsive and customer focussed
- A central repository that helps keep customer feedback (a) organized and (b) easily consumable across teams
- Allows hyper-specific problem discovery rooted in actual customer feedback
- The Enterpret team are responsive and customer focussed
What do you dislike about the product?
- Being able to leave feedback in-app, edit reasons and customize results is a little rigid. This is an area that needs improvement
What problems is the product solving and how is that benefiting you?
Opening up self-serve customer insights across our org
Centralizing feedback from multiple sources into one repository
Centralizing feedback from multiple sources into one repository
Eliminates hassle of manually going through customers feedback!
What do you like best about the product?
Can easily understand the common reasons or issues users are facing. Helps a lot in taking product decisions.
What do you dislike about the product?
It has been super helpful until now. Nothing to dislike as of now.
What problems is the product solving and how is that benefiting you?
We need not go and check what users are asking our support teams. We can have a glance at the Enterpret dashboard and get an understanding.
Tool to garner crucial insights in a convenient way
What do you like best about the product?
Enterpret helps paint a vivid picture of customer feedback from various sources, allowing us to see the relevant trends in one place easily.
What do you dislike about the product?
It would be great if there were more customization options.
What problems is the product solving and how is that benefiting you?
Enterpret assists us in understanding the problems faced by customers in a streamlined manner, enabling us to resolve them.
Terrific tool for getting insights from qualitative feedback
What do you like best about the product?
The UI approach, philosophically, is similar to quantitative metrics tools, which is great bc PMs are used to this and comfortable with it, and it brings additional rigor to the analysis of qualitative feedback (as oppose to very high level summaries and pie charts that do not provide actionable insights)
What do you dislike about the product?
None that I can really highlight at the moment. Of course it's always possible to improve the usability of any software product, and Enterpret is evolving. Accuracy of the AI is also always being improved (and is already great)
What problems is the product solving and how is that benefiting you?
When you have qualitative feedback at scale, whether unsolicited in social media, or solicited through 'feedback forms', it can be difficult to create the org and processes that turn these into actionable insights. Enterpret makes that possible
Enterpret finds the insights that slip through the cracks.
What do you like best about the product?
Enterpret is a great tool for finding additional insights that are missed. Our internal teams are expected to surface feature requests, and as a result, there may be requests that are not submitted due to the time required to write up a requst. With Enterpret, it complements our process so we can sift through voice calls and other feedback sources to identify other customer's with the same request which allows us to better understand the need and quantify the impact. Furthermore, it can be used across a variety of teams like product marketing, customer success, and product.
Additional features include being able to do trend analysis, natural language search, and integrations (Gong).
My favorite thing about Enterpret is their team. They are extremely responsive, go out of their way to help so we can find value, and they develop quality products rapidly.
Additional features include being able to do trend analysis, natural language search, and integrations (Gong).
My favorite thing about Enterpret is their team. They are extremely responsive, go out of their way to help so we can find value, and they develop quality products rapidly.
What do you dislike about the product?
Enterpret is still early on in their journey. There isn't anything I dislike, but I do look forward to seeing their product grow and develop over time. Areas of improvement include building more integrations and blending their machine learning models with internal customer naming/taxonomy. In some cases, their AI builds a taxonomy that doesn't align with our internal structure which can increase the "noise to signal" ratio.
What problems is the product solving and how is that benefiting you?
Enterpret is helping us identify a couple of things. In customer success specifically, it allows us to understand what are the most commonly requested features, understand the impact of feature requests that are not heavily reported through our internal process, and visualize feature request trends over a given time interval.
Enterpret helps us easily get granular to dive into specific customer language
What do you like best about the product?
Enterpret is easy to use regardless of experience-level analyzing data. What I like best is how it does the work for you in identifying trends among specific language your customers leave. It surfaces things that might be easy to miss across other data-driven analyses.
What do you dislike about the product?
Being able to customize things yourself would be great!
What problems is the product solving and how is that benefiting you?
Summarizing customer feedback across support platforms and review channels.
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