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An innovative approach to classifying user feedback from different sources
What do you like best about the product?
Great team, the product is very modern and smart. Easy to get set up with existing integrations.
What do you dislike about the product?
It's a young company so not all integrations are available, however a csv upload is an option which helps a lot
What problems is the product solving and how is that benefiting you?
Understanding themes in our users' feedback from varying sources so that we can compare holistically
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Enterpret is foundation for our Voice of Customer program.
What do you like best about the product?
Enterpret makes it easy to connect all your customer feedback sources into a one-stop shop that's easy for anyone in your organization to contribute and consume customer insights. Enterpret allows us to have a deeper, shared understanding of what our customers need as we experience rapid growth and diversity in our employees and customer base.
What do you dislike about the product?
Enterpret's machine learning taxonomy becomes more valuable as you feed more data sources.
What problems is the product solving and how is that benefiting you?
Enterpret helps us deliver the right customer insights to the right people at the right time so that we can continue building products customers love. We've been able to build unique products by genuinely listening and understanding our users, but as we continue to grow, we need a platform to aggregate and organize our feedback.
Analyse Customer Feedback at Scale
What do you like best about the product?
When we are growing very fast we started receiving customer feedback across multiple channels. This led to two problems. First, it's very difficult for any PM to collate all the feedback across channels. Second, as the feedback is unstructured, grouping the issues into buckets has become inconsistent when done by different stakeholders.
Enterpret beautifully solves both the problems. This can be so powerful tool to get all the Customer Feedback in one place and Categorizes all the feedback automatically. The best of them is they deliver things very fast.
All the best Varun, Arnav we want Enterpret to be a source of truth for all Customer Feedback. Thanks, Jack for all the support
Enterpret beautifully solves both the problems. This can be so powerful tool to get all the Customer Feedback in one place and Categorizes all the feedback automatically. The best of them is they deliver things very fast.
All the best Varun, Arnav we want Enterpret to be a source of truth for all Customer Feedback. Thanks, Jack for all the support
What do you dislike about the product?
We want more use cases to be solved. Hope they will be part of the future roadmap of Enterpret.
What problems is the product solving and how is that benefiting you?
1. All customer feedback is collected, structured, and tagged across channels
2. Quantify each customer pain across all channels
2. Quantify each customer pain across all channels
Has made customer feedback analysis easy as a breeze
What do you like best about the product?
-The taxonomy area is really helpful
-Reporting is sleek
-Reporting is sleek
What do you dislike about the product?
Should allow more customisation. Currently the themes under taxonomy cannot be adjusted a lot from the default
What problems is the product solving and how is that benefiting you?
To do zendesk analysis and summarise customer feedback
The best way to go from customer support to product strategy
What do you like best about the product?
Customer support is very important to us at InVideo. We reply to all chats within a minute. Enterpret automatically buckets these chats into relevant feature requests, bugs/perf issues, etc. It helps us to take logical prioritization decisions on what to solve. In product management, prioritization is really the key.
What do you dislike about the product?
I sometimes dislike a bit of the interface, it takes some time to get a hang of it. However, the customer success team is great and is super helpful
What problems is the product solving and how is that benefiting you?
Largely helping us take measured decisions on product from customer support
Manager, Support Operations
What do you like best about the product?
Enterpret provided us insight into our support data we didn't have previously. It allowed us to aggregate customer feedback and identify trends, coming from multiple sources/channels (slack, zendesk, NPS etc.) and make it accessible to the wider team to self-serve. These insights are often gated behind zendesk/intercom, making it hard for Product or Engineering teams to access. Enterpret help to break down these silos so the product builders can dig into feedback on their own.
What do you dislike about the product?
The product's UI is still evolving so there can be a slight learning curve but the team behind the product are wonderful and super receptive to feedback.
What problems is the product solving and how is that benefiting you?
- Democratizing access to customer insights
- Streamlining feedback from multiple channels into one place
- Streamlining feedback from multiple channels into one place
Automates CS feedback
What do you like best about the product?
An evergreen problem we have is understanding what problems our customers face on a daily basis. Most of this knowledge is in CS but they typically don't have the time to aggregate their learnings to share with the product team. When they do, it's often not granular enough as their tags are high elvel. Enterpret breaks down this wall. We're able to see what issues our customers have and dive into them in as much detail as we want. In particular, we're able to see when issues spike or find trends that feed our product development.
What do you dislike about the product?
Our customer service gets a lot of spam - probably more than the average company. Enterpret catches some of it but not all of it so sometimes we find junk as we're going through customer issues.
What problems is the product solving and how is that benefiting you?
Entrerpret helps us understand our customers better, leading to changes in our product that make it easier to use. We can also catch bugs quicker, understand their impact, and resolve them faster.
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