Enterpret - Feedback Analytics Platform
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Reliable tool for tracking feedback
What do you like best about the product?
Honestly, I wish we’d had this a couple of years ago. We spent so much time building internal tools and spreadsheets just to try to track what users were doing. Enterprise basically does it all out of the box.
I check my feeds most mornings just to see if anything’s spiking, and I caught a login issue last month before it turned into a flood of tickets. That alone made it worth it.
Wisdom has been clutch for ad-hoc questions too. My PM will randomly ask, “Hey, are people still complaining about X?” and I can get back to her in a minute instead of spending an hour digging through data.
I check my feeds most mornings just to see if anything’s spiking, and I caught a login issue last month before it turned into a flood of tickets. That alone made it worth it.
Wisdom has been clutch for ad-hoc questions too. My PM will randomly ask, “Hey, are people still complaining about X?” and I can get back to her in a minute instead of spending an hour digging through data.
What do you dislike about the product?
Honestly, I’ve been pretty happy with it. If I had to pick something, I’d say I wish the date picker in dashboards was a little more flexible, but that’s a pretty minor thing.
What problems is the product solving and how is that benefiting you?
It gives us a single place to see what users are saying across all our channels. No more bouncing between tools or trying to piece together the full picture.
Quickly Surfaces Hidden Customer Feedback Clusters with Responsive Slack Support
What do you like best about the product?
It helps us quickly spot feedback clusters we receive from our customers that might otherwise go unnoticed. It also makes it easier to organize feedback across different product groups and teams. We rely on it a lot during our planning sessions. And Mica is very responsive in our Slack channel, answering any questions we have.
What do you dislike about the product?
Integrating metadata into the platform is a bit painful. It’s not really clear whether your webhook is set up successfully, or what kind of data has actually been loaded. I had to go through a lot of back-and-forth loops to get everything running.
What problems is the product solving and how is that benefiting you?
We are very responsive to bugs and feature requests that our customers might have. If a customer doesn’t understand a workflow and we notice that the same topic comes up quite often, we can react quickly and address it. We also use it to categorize feedback by customer core groups, geography, and similar segments, which helps us understand patterns and respond accordingly.
Detailed, Auto-Maintained Taxonomy That Keeps Feedback Organized
What do you like best about the product?
It automatically maintains a very detailed taxonomy of your product and maps all incoming feedback to it, which is helpful for different product teams.
What do you dislike about the product?
For specific settings of some integrations (e.g. Salesforce Opportunity) integration, it requires us to get on a call with their technical folks - not everything is self-serve
What problems is the product solving and how is that benefiting you?
Automatically analysing large volumes of feedback (e.g. app reviews, customer support tickets) to identify product improvements.
Finally a way to quickly make sense of all our support data
What do you like best about the product?
Honestly the biggest win for me is not having to manually read through
hundreds of tickets every week to figure out what's going on. The taxonomy
does a pretty solid job of bucketing feedback into themes and I can quickly see
if something is spiking. Before this I was basically doing keyword searches in
Zendesk and hoping I caught everything.
Wisdom has been super helpful when I need to pull together a quick summary
for leadership. I can just ask it a question and get an answer with actual ticket
examples to back it up. Our PM team has started using it too which is great
because now they can go find answers themselves instead of pinging me.
The Slack alerts are clutch. We caught a payment bug last month way earlier
than we would have otherwise.
hundreds of tickets every week to figure out what's going on. The taxonomy
does a pretty solid job of bucketing feedback into themes and I can quickly see
if something is spiking. Before this I was basically doing keyword searches in
Zendesk and hoping I caught everything.
Wisdom has been super helpful when I need to pull together a quick summary
for leadership. I can just ask it a question and get an answer with actual ticket
examples to back it up. Our PM team has started using it too which is great
because now they can go find answers themselves instead of pinging me.
The Slack alerts are clutch. We caught a payment bug last month way earlier
than we would have otherwise.
What do you dislike about the product?
The filters can get a bit overwhelming when you're first learning the tool.
There's a lot of options and it took me a sometime to really understand how to
set things up the way I wanted. However, using Wisdom was smoother, I could
just ask naturally what I am looking for and it would setup filters for me.
There's a lot of options and it took me a sometime to really understand how to
set things up the way I wanted. However, using Wisdom was smoother, I could
just ask naturally what I am looking for and it would setup filters for me.
What problems is the product solving and how is that benefiting you?
We have feedback coming in from support tickets, app store reviews, and NPS
surveys. Before Enterpret it was really hard to get a full picture of what users
were struggling with. Now I can see trends across all those sources in one
place and actually quantify how big an issue is. It's made our weekly product
syncs way more productive because we're coming with data instead of just
vibes.
surveys. Before Enterpret it was really hard to get a full picture of what users
were struggling with. Now I can see trends across all those sources in one
place and actually quantify how big an issue is. It's made our weekly product
syncs way more productive because we're coming with data instead of just
vibes.
Brings real customer data into our planning conversations
What do you like best about the product?
What I like most is being able to actually show leadership what customers are saying with data to back it up. Used to be a lot of "we think users want this" in our planning meetings. Now I can pull up a
dashboard and say here's what 500 people told us last month.
The way it groups feedback into reasons is really helpful. I don't have to read through everything myself
to find patterns, it surfaces them for me. And when I need to dig into the details, the actual verbatims are right there.
Wisdom is great for the random questions that come up. Someone asks "are people still having trouble with X?" and I can get an answer in like a minute.
dashboard and say here's what 500 people told us last month.
The way it groups feedback into reasons is really helpful. I don't have to read through everything myself
to find patterns, it surfaces them for me. And when I need to dig into the details, the actual verbatims are right there.
Wisdom is great for the random questions that come up. Someone asks "are people still having trouble with X?" and I can get an answer in like a minute.
What do you dislike about the product?
I don't have any complaints really. It's been working well for our needs.
What problems is the product solving and how is that benefiting you?
It's giving us a way to bring customer voices into decisions that actually gets taken seriously. The insights
feel credible because they're backed by real data, not just one-off anecdotes.
feel credible because they're backed by real data, not just one-off anecdotes.
Customer insights at your fingertips
What do you like best about the product?
Enterpret has been a reliable source of customer insights for me. 3 things I like the most:
1. Run root-cause analyses on our support tickets and draw clear conclusions.
2. The Enterpret alerts integrated directly into Slack also help me stay on top of issues the moment they appear.
3. Adaptive Taxonomy enables my team to classify issues consistently and quantify them using canonical tags.
Finally, the support is fast, and my questions and requests have been addressed at a very quick pace.
1. Run root-cause analyses on our support tickets and draw clear conclusions.
2. The Enterpret alerts integrated directly into Slack also help me stay on top of issues the moment they appear.
3. Adaptive Taxonomy enables my team to classify issues consistently and quantify them using canonical tags.
Finally, the support is fast, and my questions and requests have been addressed at a very quick pace.
What do you dislike about the product?
Enterpret isn’t a replacement for Zendesk ticket analysis, but it’s a strong addition. When I need to dive deeper into the problem space, I still have to go back to Zendesk and review the full conversation there.
What problems is the product solving and how is that benefiting you?
Quantifying customer problems and understanding the root cause
Intuitive Platform and Easy to Use
What do you like best about the product?
The platform is intuitive, and the feature I’ve used most so far is Wisdom. Being able to search for keywords and quickly access call recordings and support conversations has been a real game changer for me.
What do you dislike about the product?
I haven’t used every single feature yet, but one thing I’ve noticed with Wisdom is that it isn’t fully accurate. I know it’s still in beta, so that’s to be expected. Still, when I tested it, it missed a call as well as some customer feedback.
What problems is the product solving and how is that benefiting you?
It’s helping speed up my discovery process and gives me access to context and customer feedback that I wouldn’t have access to otherwise.
Smart, Analytical, and Searchable User Feedback Library
What do you like best about the product?
Enterpret acts as a centralized feedback library for our team, helping us stay reactive and proactive with user input. My absolute favorite feature is their AI agent (Wisdom). It’s my go-to starting point for all feedback exploration. Wisdom generates concise, actionable summaries that I can drill down into as needed, making the whole process incredibly efficient.
What do you dislike about the product?
The platform packs in a ton of functionalities, which can feel overwhelming at first (thankfully, Wisdom simplifies navigation). No major downsides overall, but I’d love more visibility into the AI’s confidence or accuracy levels when it condenses hundreds of feedback items into a single summary. I often double-check by exploring individual feedback to confirm.
What problems is the product solving and how is that benefiting you?
Enterpret aggregates user feedback from multiple sources, enabling us to track trends, detect spikes, and monitor overall product performance in real time. This keeps our team aligned on user needs, speeds up iterations, and helps us prioritize fixes that truly matter.
Best way we've found to turn scattered feedback into something the whole team can use
What do you like best about the product?
Enterpret has been a huge upgrade for how we handle customer feedback. We have input coming from support tickets, surveys, and customer conversations, and it finally feels like it's all in one place instead of spread across tools and spreadsheets. The Taxonomy setup gives us a consistent way to organize themes, but it's still flexible enough to adjust as priorities change. I also really like the Analyze experience because it's easy to spot trends, filter by different segments, and then click straight into the raw feedback to see the exact customer language. Wisdom is another standout feature since it lets us ask questions in plain English and get a quick summary backed by real examples, which makes it way easier to share insights internally without a ton of manual work.
What do you dislike about the product?
Nothing major so far. There's a bit of a learning curve just because there's a lot you can do, but once you're set up it's easy to use.
What problems is the product solving and how is that benefiting you?
It's solving the problem of feedback being everywhere and hard to act on. Now we can quantify what's coming up the most, understand what's driving it, and share it with the right teams with proof attached. It's saved us a lot of time and made our VoC process much more consistent.
Makes customer feedback not just accessible but also actionable
What do you like best about the product?
The biggest win for me is access to voice of customer. We don’t naturally have
visibility into everything customers are saying across support, surveys, and CS
notes, so we end up relying on anecdotes or the biggest escalations. Enterpret
pulls those signals into one place and makes it easy to quantify what’s actually
happening. Once we have that, it’s much easier to decide what to fix first and
explain the tradeoffs to Product.
visibility into everything customers are saying across support, surveys, and CS
notes, so we end up relying on anecdotes or the biggest escalations. Enterpret
pulls those signals into one place and makes it easy to quantify what’s actually
happening. Once we have that, it’s much easier to decide what to fix first and
explain the tradeoffs to Product.
What do you dislike about the product?
Not much to dislike. There’s a lot of functionality, so it took a little time to get
used to, but overall it’s been smooth.
used to, but overall it’s been smooth.
What problems is the product solving and how is that benefiting you?
It solves the gap between “we heard this from a few customers” and “this is
impacting a meaningful chunk of users.” Now we can measure impact, see real
examples, and turn it into clear engineering work instead of guessing. It’s helped us prioritize bugs better, reduce churn risk conversations, and move
faster with more confidence.
impacting a meaningful chunk of users.” Now we can measure impact, see real
examples, and turn it into clear engineering work instead of guessing. It’s helped us prioritize bugs better, reduce churn risk conversations, and move
faster with more confidence.
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