The permission settings in the solutions are the most valuable feature in the solution since it allows me to assign roles and permissions.
Zscaler Internet Access (ZIA)
Zscaler, Inc.External reviews
193 reviews
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External reviews are not included in the AWS star rating for the product.
Though the solution offers good support and stability, it needs to improve its interface
What is most valuable?
What needs improvement?
I am just an end-user of the solution. I can't speak on what needs improvement from an admin's perspective. The interface of the solution needs to be clear and user-friendly. Currently, the solution's interface is not that user-friendly.
Zscaler is not like Okta. Okta has a marketplace, while Zscaler doesn't have one. Zscaler needs to have a marketplace.
For how long have I used the solution?
I have been using Zscaler Internet Access for two years. I am using the solution's latest version. My company is just a customer of the solution.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine and a half out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
My company has 200 users using the solution.
How are customer service and support?
I rate the solution's technical support more than nine out of ten.
How was the initial setup?
I rate the setup phase a nine on a scale of one to ten, where one is difficult and ten is easy. The setup phase was easy.
The cloud is deployed on-premises.
The time taken for deployment is around fifteen minutes.
One admin person is required for deployment.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the solution's pricing model since my company paid for the solution.
What other advice do I have?
I like Zscaler Internet Access a lot.
There are some sites it fails to find and block, causing such sites to get away from Zscaler Internet Access.
Overall, I rate the solution a seven out of ten.
An excellent solution for web traffic, but the UI cannot be understood easily
What is our primary use case?
Our customer already had the product, which they got from another vendor. They were facing some issues with their existing policies. Our role was to optimize the policy. So we optimized Threat Protection, DLP, and CASB policies per the customer’s requirements. In their environment, G Suite was completely allowed for some users, but they wanted only to allow a specific corporate domain. As per the recommendation, CASB policy must have been in place, but it wasn’t. So we optimized the tool as per their requirement and delivered it.
What is most valuable?
The product has different modules like SWG, CASB, DLP, and Threat Protection. The most valuable feature of the solution is SWG traffic. The product is very good in web traffic.
What needs improvement?
Cloud App’s database should be improved. Currently, they only support and provide granular controls to around 1000 cloud applications. In Netskope, it is more than 3000. Around 65,000 applications are visible to the users in Netskope, but Zscaler only supports around 3000 to 4000. Cloud App is not good. UI is not as easily understandable as Netskope. Netskope has a source, destination, and action policy. In Zscaler, we have to click multiple tabs to get it. It's a bit tricky compared to Netskope. Once we understand it, it's simple.
For how long have I used the solution?
I have been using the solution for four to five months.
What do I think about the stability of the solution?
I rate the solution’s stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the product’s scalability an eight out of ten. Currently, the product is facing major issues in scalability because the company is over ten years old. The data center they have in India goes down frequently. VLANs also go down frequently. Due to this, the product gets turned off completely, and sometimes, the users go to different traffic. If it’s an on-prem user, they go via a firewall, which increases the pain for the customers. They have a problem with DC. VLANs go down sometimes. That's why the user faces complete disconnection issues for the proxy. Two people in the organization are using the solution.
How was the initial setup?
The initial setup is straightforward. It is just a plug-and-play process. When the Zscaler client is installed on the machine, it works like a normal proxy. They're connected to the cloud. The solution is deployed on all the users’ machines, and the management and policy creation is done at the cloud level. It's a cloud proxy.
What about the implementation team?
The deployment is just a plug-and-play process. The policy is very simple.
What other advice do I have?
We acquired a customer for optimization. Overall, I rate the product a seven out of ten.
Helps with outbound internet connectivity but needs to improve multi-cloud management
What is our primary use case?
We use ZIA for outbound internet connectivity. The internet traffic of on-prem users will be directed to the ZIA cloud for security checks and web filtering.
What needs improvement?
Zscaler does not provide dedicated IPs to each customer. Hence, they share a pool of IPs provided by Zscaler. There is a chance of blacklisting these IPs. I also do not like the multi-management portal.
For how long have I used the solution?
I have been working with the product for a couple of years.
What do I think about the stability of the solution?
The product's stability is fine.
What do I think about the scalability of the solution?
ZIA is not scalable due to the limitation of bandwidth. My company has over 100 users for the product.
How are customer service and support?
ZIA's support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
ZIA's setup is not easy because of the multiple clouds.
What's my experience with pricing, setup cost, and licensing?
ZIA follows a subscription model pricing and charges you based on the number of users. I would say its price is good.
What other advice do I have?
I would rate the product a seven out of ten. I haven't seen any unique competitive advantage for ZIA over its competitors. ZIA's offerings are offered by competitors as well. However, the product has good security features. However, I wouldn't recommend this product to organizations that require high-security features. I would recommend Palo Alto in those cases.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Best security tool which we are using in our organization
What do you like best about the product?
We like the way the software is designed and it is very easy to understand.
The level of security is very high.
The level of security is very high.
What do you dislike about the product?
It sometimes disturbs our performance by increasing the utilization of the CPU and Memory.
The price is also quite high.
The price is also quite high.
What problems is the product solving and how is that benefiting you?
Now we can able to monitor the browser history and also it helps us in securing our browser from spam.
Recommendations to others considering the product:
Every organizations can use this tool which is very useful for securing our data and others.
Enforces compliance - no matter what!
What do you like best about the product?
This client is supposed to be user transparent.. and it is, as long as you have a standard configuration PC. If you have custom setups or need access to a broad variety of networks (such as road warriors), be prepared to have some bumps. It does allow passthroughs on trusted networks to essential functionality (such as Office 365 outlook or gmail) which has reduced traffic on our unsecured network by employees who need these functions. (Email?? who would have thought we needed email??)
What do you dislike about the product?
If you have custom setups or need access to a broad variety of networks (such as road warriors), be prepared to have some bumps. You may have conflicts with network adaptors or VPN clients that need to run on top of Zscaler... so that the multiple layers of security create situations where users can't be optimally productive.
What problems is the product solving and how is that benefiting you?
We were having a lot of traffic on our unsecure guest network by staff who needed access to email to communicate. Apparently texting each other on their cell phones wasn't doing the job. So now we have better traffic control, and yet are protected from external threats. It's a much better productivity scenario than just banning email access on the trusted network.
Reliable system
What do you like best about the product?
Zscaler has been reliable and runs well in the background
What do you dislike about the product?
Cannot think of any dislikes at this time
What problems is the product solving and how is that benefiting you?
Our company needs a reliable internet security systems to work for access points.
Recommendations to others considering the product:
I have not had any issues with Zscaler and would recommend.
One of the best secure Internet and web gateway
What do you like best about the product?
IT enables the users to connect direct to the Internet via the Zscaler cloud and bypass slower hub-and-spoke architectures. Also, this application reduces the cost of maintenance of security appliances.It is a very effective solution against zero day exploits.
What do you dislike about the product?
The cost of implementation is slightly on the higher side as compared to other products in the market,
What problems is the product solving and how is that benefiting you?
By providing real time visibility and analytics, we can understand more about the various threats. Also, it provides Data Loss Prevention thats very critical for the work.
ZScaler Security
What do you like best about the product?
Runs quietly in the background providing maximum security
What do you dislike about the product?
I have not run into anything that I do not like
What problems is the product solving and how is that benefiting you?
keeping our information safe and blocking any cyber attacks
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