Process Street
Process StreetReviews from AWS customer
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Process Street: Excellent for Internal Processes, Room to Grow on Customer-Facing Forms
What do you like best about the product?
Process Street excels at creating detailed workflow management with multiple layers of tasks. Since implementing it in July 2024, we've built customer-facing intake forms that trigger internal workflows, which then branch into user-level task assignments. This hierarchical structure ensures nothing falls through the cracks. The platform is particularly valuable for documenting repeatable internal processes that don't occur frequently, eliminating the "how did we do this last time?" problem. Our standout success has been creating an AI-powered testimonial wizard that collects client feedback through simple questions and automatically generates polished testimonials. The platform is intuitive and user-friendly, making implementation relatively painless both for our business at ByteWize and for my personal use with tasks like tax preparation.
What do you dislike about the product?
The customer-facing forms lack the robust functionality available in the workflows. Despite expecting feature parity, forms are significantly more basic, which limits our options when designing client interactions. The most frustrating aspect is the disparity between workflow functionality and form functionality - they don't mirror each other. For example, AI tasks are available in workflows but not in forms, forcing us to choose between better user experience and more powerful features. While Process Street continues to release updates, addressing these limitations would significantly improve the platform.
What problems is the product solving and how is that benefiting you?
Process Street solves our biggest operational headaches by standardizing our customer intake with forms that automatically kick off internal workflows, so nothing falls through the cracks. It's a lifesaver for those "how did we do this last time?" processes that happen infrequently. The biggest win has been our testimonial system – we turned an awkward ask into a simple questionnaire that uses AI to generate professional testimonials in minutes. I even use it personally for tax prep reminders. Bottom line: we're way more efficient now, with better handoffs between team members and consistent quality no matter who's handling the work.RetryClaude can make mistakes. Please double-check responses.
The backbone of our process optimization work
What do you like best about the product?
Process Street is essential to how we deliver repeatable value. It lets us standardize, scale, and track complex workflows. We use it daily for everything from healthcare compliance to HR automation. The interface is clean, the logic tools are flexible, the automations and connectors make implementation fast, and it integrates well with tools like Zapier and Power Automate. Their customer support is excellent; the team is always responsive, helpful, and clear.
What do you dislike about the product?
The workflow builder can feel too flat and text-heavy, especially in larger builds. A visual map or timeline would make complex journeys easier to manage. Also, while native automation has improved, it still lags behind when it comes to triggering workflows natively. We often need third-party tools to meet advanced requirements.
What problems is the product solving and how is that benefiting you?
Process Street helps us eliminate the chaos of undocumented, inconsistent, and hard-to-scale processes, especially in complex environments like healthcare and financial services. Internally, we use it as our central platform for SOPs, compliance workflows, onboarding checklists, and cross-functional task tracking. It gives our consultants a repeatable and auditable structure that’s easy to deploy with clients. That leads to faster project delivery, higher user adoption, and better visibility into how work gets done. It also reduces training time for both our team and our clients.
Powerful tool for applicable processes
What do you like best about the product?
It creates a really user-friendly experience for end-users and provides options for various types of processes to be implemented in the tool (i.e. surveys, data & asset collection, onboarding, etc). The ability to view status and data on flow performance is really nice. And ability to connect to power apps and other tools is very nice. Finally, the customer service from their support team is also really great.
What do you dislike about the product?
It is very rigid and not too forgiving. While there is conditional logic to turn on and off different fields and steps for various options, it doesn't allow for changes mid-stream, or much fluctuation from norms of a flow. Layout options are not fluid, character limits are narrow on pages. Notifications can not be set on an interval so each much go manually. Lots of rigidity in the system and some limitations with field options. Also while there are some api and automation options its not as robust as would be helpful. For instance you can connect ot slack but you can only choose to send one item to a slack channel (flow name, link or field, not more than one or with any context)
What problems is the product solving and how is that benefiting you?
repeated automated flows, data gathering across multiple responses, making repeatable emails less laborious
Simplifying Process Documentation and SOP
What do you like best about the product?
What I like about Process Street is that it is easy to learn and streamlines workflows and process documentation. Aside from that, there are tons of templates I can use to get started. There is also an integrated AI that can create the task for me when needed. So as a newbie, implementing a certain workflow is very straightforward.
Other features I have tried using are their checklist and simple automations. You can also assign tasks with it.
Our team is using this on a daily basis, from onboarding checklists to SOP documentation to a daily knowledge base for our IT team. Process Street is integrated into our daily workloads.
Although I haven't tried it yet, I know they have a free version, so that is a big plus for those who want to get started of using a systematic tool for process documentation.
Other features I have tried using are their checklist and simple automations. You can also assign tasks with it.
Our team is using this on a daily basis, from onboarding checklists to SOP documentation to a daily knowledge base for our IT team. Process Street is integrated into our daily workloads.
Although I haven't tried it yet, I know they have a free version, so that is a big plus for those who want to get started of using a systematic tool for process documentation.
What do you dislike about the product?
I don't have any major things I don't like about Process Street. The only thing that comes to mind is that when numbering certain tasks, it won't continue from the previous task if there is a gap in between, or I would create a new sub task in the same page.
What problems is the product solving and how is that benefiting you?
Process Street is creating a system for getting or distributing a knowledge base to our team. Making client onboarding efficient. Documenting the process is easier and making SOP a breeze.
Very effective workflow tool for onboarding
What do you like best about the product?
Helps keep my team organized with onboarding and offboarding staff members
What do you dislike about the product?
I honestly have had nothing but a positive experience with Process Street
What problems is the product solving and how is that benefiting you?
Keeps track of all tasks required when onboarding / offboarding staff members
Very helpful!
What do you like best about the product?
Process St keeps track of tasks for me so I don't have to - I love that I can schedule all my regular tasks whether they're daily, weekly or annual. PS automatically generates my to-do list and all I have to do is follow it, no worries about missing or forgetting anything.
What do you dislike about the product?
Hardly any downsides but I find the collaborative element a bit difficult, I mainly use it solo
What problems is the product solving and how is that benefiting you?
As a sole business owner I have a large number of regular tasks to complete every day, week, month, quarter and year, there are so many that it's hard to keep track with simple lists and some have severe consequences if I miss a deadline. Using PS schedules to create checklists means I never miss a task
Perfect to follow process
What do you like best about the product?
I like using Process Street for work as it helps me to follow the processes easily without forgetting anything.
I'm currently in the onboarding phase of a new role and I think Process Street is very useful for tracking the different processes for each induction topic I need to learn.
The fact that we can tick the boxes when we've completed a task makes it clear where we left off and where we can pick up again without getting lost and looking for which task we left off on.
The interface is user friendly and also easy to navigate.
I'm currently in the onboarding phase of a new role and I think Process Street is very useful for tracking the different processes for each induction topic I need to learn.
The fact that we can tick the boxes when we've completed a task makes it clear where we left off and where we can pick up again without getting lost and looking for which task we left off on.
The interface is user friendly and also easy to navigate.
What do you dislike about the product?
Nothing so far, I did not see anything wrong
What problems is the product solving and how is that benefiting you?
Staying on track of my onboarding and getting things done on time
Streamlined Workflows Made Simple
What do you like best about the product?
I love how easy it is to create and automate recurring workflows—saves time and keeps our team organized.
What do you dislike about the product?
Some advanced features require a learning curve, and integrations can be limited without third-party tools.
What problems is the product solving and how is that benefiting you?
It helps us manage recurring tasks and team processes more efficiently, reducing manual follow-ups and improving accountability.
streamlined operations!
What do you like best about the product?
We’ve been using Process.st as our go-to project management and onboarding platform, and it has exceeded our expectations in every way. From the outset, it allowed our team to onboard new employees with ease, standardizing our processes and making our operations significantly more efficient and consistent.
One of the standout features of Process.st is how intuitive and flexible the platform is. It’s built in a way that allows our team to create and manage recurring workflows, assign tasks, and track progress without unnecessary complexity. This has made day-to-day task management smoother and more transparent across departments.
What truly sets Process.st apart, though, is the team behind the product. Their support and customer success teams are highly efficient, responsive, and genuinely invested in our success. They took the time to understand our company’s unique needs and worked closely with us to ensure the platform was customized and performing to our expectations. When we've had specific feature requests or needed functionality adjusted, the team was not only receptive but also willing to make updates to the system when appropriate—something you rarely find with software providers.
Thanks to Process.st, we've streamlined operations, improved accountability, and saved time across our organization. It’s a solution that continues to grow with us, backed by a team that’s committed to helping us succeed.
Highly recommended for any organization looking to scale its processes while maintaining flexibility and personalized support.
One of the standout features of Process.st is how intuitive and flexible the platform is. It’s built in a way that allows our team to create and manage recurring workflows, assign tasks, and track progress without unnecessary complexity. This has made day-to-day task management smoother and more transparent across departments.
What truly sets Process.st apart, though, is the team behind the product. Their support and customer success teams are highly efficient, responsive, and genuinely invested in our success. They took the time to understand our company’s unique needs and worked closely with us to ensure the platform was customized and performing to our expectations. When we've had specific feature requests or needed functionality adjusted, the team was not only receptive but also willing to make updates to the system when appropriate—something you rarely find with software providers.
Thanks to Process.st, we've streamlined operations, improved accountability, and saved time across our organization. It’s a solution that continues to grow with us, backed by a team that’s committed to helping us succeed.
Highly recommended for any organization looking to scale its processes while maintaining flexibility and personalized support.
What do you dislike about the product?
One area for improvement would be offering more formatting options within tasks to enhance clarity and customization for different workflow needs. For example, changing the size of images.
What problems is the product solving and how is that benefiting you?
Process Street is solving several key operational problems for us—mainly around consistency, accountability, and efficiency in task management and onboarding. By turning repetitive processes into standardized workflows, it ensures that nothing falls through the cracks and that every team member follows the same high-quality steps. This has reduced errors, saved time, and made training new employees much faster and more reliable.
Great for Task Automation and Reminders
What do you like best about the product?
You can create great Automation Steps and send email reminders as well as in MS Teams. It has an option to create WF through AI which is amazing!
What do you dislike about the product?
There is no option to use calculated values
What problems is the product solving and how is that benefiting you?
Task Automations and Email Reminders so employees will not miss the deadlines
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