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External reviews

50 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Jeff G.

X-Cart, Best decision I made

  • May 31, 2024
  • Review verified by G2

What do you like best about the product?
I have been using X-Cart since 2010. I stumbled across X-Cart when looking for a new shopping cart solution for our manufacturing company. Safe to say 14 years later this is one of the best decisions I have ever made. This shopping cart is very robust and can do way more than we need it to. I prefer X-Cart over others for its SEO integration, I can list a new product and within days it is front page on Google. X-Cart's support team is unmatched, their response time is ridiculously quick and they work the ticket nonstop / straight through until the issue is resolved. To get the most out of the shopping cart and their service I recommend using their hosting as well. I had originally started with GoDaddy hosting and thought that was good. When, I switched to X-Cart hosting our website sales really took off. I would recommend X-Cart to anyone willing to listen to me!
What do you dislike about the product?
If you are not very savvy with tweaking code the cart can be a bit overwhelming to customize however their ready-made skins are quite good and make for a professional looking site without many changes.
What problems is the product solving and how is that benefiting you?
Give us a quick way to showcase / bring new products to market as a manufacturer


    Anshuman K.

"X-Cart: A comprehensive e-commerce solution for businesses of all sizes"

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
Adaptability and scalability are among the most essential strengths of X-Cart, and that's considered a good platform to e-commerce operators requiring a mechanism type conducive to their business growth. The platform is equipped with a suite of extensions and integrations to allow the tailoring of the solution to some more specific requirements. X-Cart also features quite deep reporting and analytics tools that help in tracking sales, customer behavior, and various performance metrics over time.
All in all, X-Cart is a very high customizable and configurable e-commerce solution for the businesses of any size and of any industry. I am particularly impressed with the friendly-user interface and its ease-of-use as well as a comprehensive suite of support and resources that are available. I recommend X-Cart as a reliable and scalable e-commerce platform for businesses that really want to maximize their online sales potential.
What do you dislike about the product?
As a data analyst, and e-commerce operator, I don't find any particular dislike points about X-Cart. But for those who are willing to utilize it with their hands in shackles, the flexibility of customizations or extendibility might be somewhat intimidating for them occasionally as it demands a technical hand. Moreover, even though it boasts of a very extensive knowledge base and support resources, the platform might turn out to be a little bit daunting for some users in their navigation around and getting exactly what they are specifically after.


Another con likely to be associated with X-Cart is performance, especially where your website gets huge traffic bursts. In this case, the platform may not cope with such spikes and loading will stagger negatively influencing user experience. Yet X-Cart has several kinds of servers to eliminate this problem such as dedicated servers and cloud-based solutions.
What problems is the product solving and how is that benefiting you?
As an e-commerce operator, I have found X-Cart to be an essential tool for streamlining my online store's efficiency, scalability, and competitive advantage. The platform's user-friendly interface and customizable options have significantly improved my ability to manage my store, while X-Cart's robust features have helped me effortlessly handle increased traffic and growth without impacting performance. Moreover, X-Cart's versatility in expanding to new markets and customizing my store to meet my target audience's needs has helped me increase sales and maintain high levels of customer satisfaction.


    Roy O.

X-Cart truly gets my selling point!

  • May 11, 2023
  • Review verified by G2

What do you like best about the product?
X-Cart makes my digital experience pleasantly simple and concisely streamlines my business objectives. I enjoy the platform interfaces usability and aesthetics.
What do you dislike about the product?
There is nothing to say here; service is good, delivery is absolute, and the website works ideally once set up. I would enjoy some more customization options for personalization.
What problems is the product solving and how is that benefiting you?
X-Cart is streamlining my business objective in a pleasant digital expression that reflects my vision and goals as an entreprenuer. This application gets my selling point!


    Teresa A.

Customer service is bar none.

  • March 02, 2023
  • Review verified by G2

What do you like best about the product?
The customer service is bar none. The team is always helpful and eager to assist us. If they haven't heard from us in a week or so, they reach out to see how we are doing. We have never experienced such marvelous customer service anywhere at any time.

When researching software for our multi-vendor marketplace, X-Cart was the only company that asked us about our project and what we wanted to accomplish. Seriously, NO OTHER company took a personal interest in us or what we wanted to do. Our rep met with us face-to-face on Zoom and was unrushed in her approach. She answered our questions to the best of her ability and quickly got back to us on questions she needed to research for us first.

The Knowledgebase (written tutorials) is a marvelous, searchable tool. It is well-written and illustrated. But we are using the most recent version of X-Cart. When the Knowledgebase doesn't answer our questions sufficiently, we can contact the team via their new HelpDesk tool. Usually, we can get a quick resolution to our issues.

We expected bumps in the road when we started our new marketplace, especially since we're using the latest version of X-Cart. There were minor glitches in the first few days, but the team was on it immediately. I can't imagine any company giving better support than we have received with X-Cart.
What do you dislike about the product?
We couldn't stay in touch with the sales rep who held our hands through the learning and deciding process. She became such a friend to us, we were sad to see her go. Our new rep has been excellent too, but Katrina will always be the face of X-Cart to us.
What problems is the product solving and how is that benefiting you?
While starting a multi-vendor store with no experience is not for the faint of heart, X-Cart makes it accessible to anyone willing to learn. With this excellent software, we've created a very polished-looking storefront, product pages, and individual shops for our vendors. Most of our vendors are not very tech-savvy, so we needed software to allow them to create and manage their shops with relative ease. X-Cart meets that need better than any other software we researched.


    Abhiram C.

Our new website's customization is simple thanks to X-cart.

  • November 18, 2022
  • Review provided by G2

What do you like best about the product?
With X-Cart, there do not appear to be any barriers. I'm always able to complete the tasks I want to. There is a fantastic X-Cart community that offers many of benefits.
What do you dislike about the product?
I can genuinely say that there is NOTHING about X-Cart that I detest. If I had to mention anything, it would be the time difference.
What problems is the product solving and how is that benefiting you?
Simple and efficient customer billing and communication are provided. The ability to add components through the menu system and the simplicity of bulk updating product information are excellent. The store software is impressive out of the box, but the option to add modules if necessary makes this pick fantastic for us.


    Consumer Goods

One of the best e-commerce solution

  • August 15, 2022
  • Review provided by G2

What do you like best about the product?
The best thing about X-cart is that they help us to custom the requirement according to our needs with best integration available features.
What do you dislike about the product?
Nothing much to be honest, they almost had all the basics covered.
What problems is the product solving and how is that benefiting you?
It provides a single-stop solution for almost every e-commerce business, also it has more than 1000+ integrations.


    Rob F.

a versatile solution which is reliable and effective.

  • May 03, 2022
  • Review verified by G2

What do you like best about the product?
The versatility of the solution, it can be heavily customised to satisfy any application. The support team are generally efficient and effective. I have used this solution since 2006.
What do you dislike about the product?
even at the highest level of support they can be difficult to reach by phone out of normal office hours, however there online ticket system is generally very efficient.
What problems is the product solving and how is that benefiting you?
we use them as an eCommerce solution for high value industrial supplies. They enable us to connect with our customers in a manner which is more efficient than our competitors.
Recommendations to others considering the product:
This is a reliable solution and I recommend it.


    Liz G.

X-Cart has made customizing our new website easy!

  • April 14, 2022
  • Review verified by G2

What do you like best about the product?
The staff at X-Cart has made customizing our new website easy! They have been very careful to get our specifications correct.
What do you dislike about the product?
Nothing so far! I have had absolutely no complaints.
What problems is the product solving and how is that benefiting you?
Our website has needed to be very customized and they have been very careful to make sure we are getting exactly what we need.


    Retail

X-cart es sin duda mi plataforma favorita

  • August 25, 2021
  • Review provided by G2

What do you like best about the product?
Es facil, intuitiva, tiene miles de plantillas, se puede integrar practicamente con todo, permite diseñar cosas espectaculares y es ideal para comercios electrónicos
What do you dislike about the product?
No hay nada que no me guste, es una gran herramienta de trabajo para diseñadores y desarrolladores
What problems is the product solving and how is that benefiting you?
He diseñado tres comercios electrónicos en ella y tanto la experiencia que brindan a los usuarios como el resultado final nos han dejado muy satisfechos


    Hospital & Health Care

App store is the reaal power of X-Cart

  • April 06, 2021
  • Review verified by G2

What do you like best about the product?
Customizing x-cart using the apps is highly addictive.
What do you dislike about the product?
Some of the 3rd party themes are not fully supported
What problems is the product solving and how is that benefiting you?
Managing and tracking orders. The "Abandoned Cart App is very useful
Recommendations to others considering the product:
With it's open source and huge selection of available apps, it's the only serious choice for serious E-Commerce