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Instabug - Ultimate

Instabug | 1

Reviews from AWS Marketplace

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External reviews

230 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    indra a.

Best third party for Android development

  • February 22, 2019
  • Review verified by G2

What do you like best about the product?
I like feature when QA send me bug video/ picture its very effisien to not use another apps just shake for report
What do you dislike about the product?
Crash reporting need a time if i compare with firebase crashlitic, instabug need improve speed.
What problems is the product solving and how is that benefiting you?
flow how to report BUG from to Developer now more effisien.
Recommendations to others considering the product:
for reporting BUG this is very good, you can report video and picture directly via your app build.


    Daichi S.

It helps fix crashes effectively

  • February 15, 2019
  • Review provided by G2

What do you like best about the product?
Easily track the path to the crash. The occurrence feature is really nice because you can literally track what the user did until the crash.
What do you dislike about the product?
We want a feature that it notifies when the user finished sending a survey so we can take action according to the response.
What problems is the product solving and how is that benefiting you?
High-quality apps without crashes!


    Agustinus K.

Useful but need improvement

  • February 15, 2019
  • Review verified by G2

What do you like best about the product?
The dashboard interface is quite straightforward, bug reporting.
What do you dislike about the product?
The log for react native is not fully capture. It's truncated
What problems is the product solving and how is that benefiting you?
Easy to do UAT


    Hospital & Health Care

Pretty cool way to boost your support desk

  • February 14, 2019
  • Review provided by G2

What do you like best about the product?
Its incredible the amount of information you can get to help diagnose the problem. Having instant access means a better user experience for the person who needs help
What do you dislike about the product?
Honestly... the price, for a startup like us with a small userbase the tools are incredbly useful but also incredibly expensive
What problems is the product solving and how is that benefiting you?
Quicker bug tracking and diagnosis
Support to the user at the point of the problem


    Tim P.

Instabug review regarding user experience

  • February 14, 2019
  • Review verified by G2

What do you like best about the product?
that beta testers can use instabug to send in their feedbacks.
that instabug has screenshot and video options too.
that developers get their logs !
What do you dislike about the product?
the pricing is too expensive. I didnt now that there was video support at first. its better to tell that to users
What problems is the product solving and how is that benefiting you?
without instabug, it would have been hard for beta testers to send their feedbacks,


    Food & Beverages

Instabug iOS review

  • February 14, 2019
  • Review verified by G2

What do you like best about the product?
Surveys feature. It's a very nice and easy to use feature.
What do you dislike about the product?
The fact that it keeps crashing. Every week or so we get a crash related to Instabug
What problems is the product solving and how is that benefiting you?
Bug reporting
Recommendations to others considering the product:
Fix the crashes related to Instabug


    Consumer Services

High customer engagement, but the developer-facing tools need work

  • February 14, 2019
  • Review provided by G2

What do you like best about the product?
Our customers seem to really engage with the ability to just shake and send bug reports. We got a great number of reports in a very short time. This also seems to point to the customers remembering that they can shake their devices in the first place.
What do you dislike about the product?
The template which is used when forwarding issues to GitHub is ugly and overloaded. Most teams have their own issue templates — it would be great to customize things.

The web UI seems very slow/laggy for managing issues.
What problems is the product solving and how is that benefiting you?
Customer feedback and engagement of beta testers.


    Medical Devices

Easy bug reporting

  • February 14, 2019
  • Review provided by G2

What do you like best about the product?
I like the fact that a user can record a video of reproducing the bug. A video conveys much more information than a simple screenshot and/or text descriptions - which is key to fixing bugs faster. It also helps clarify the severity of bugs.
What do you dislike about the product?
I don't like the initial overlay that pops up when the app is first installed. This causes confusion for the user. Would be better if the timing can be manually set in order to smooth the on boarding experience.
What problems is the product solving and how is that benefiting you?
We're trying shorten the bug reporting/fixing loop and also trying to get more accurate bug reports. The benefit we've realized is that Instabug helps in both of these key areas.
Recommendations to others considering the product:
Give it a try, you won't be disappointed!


    Health, Wellness and Fitness

Convenient, easy to install, easy to use

  • February 13, 2019
  • Review provided by G2

What do you like best about the product?
Integration was simple, easy to use as an end user. Crash reporting is very useful. Dashboard is pretty straightforward.
What do you dislike about the product?
The shake feature, we had to turn it off, for our product it was distr
What problems is the product solving and how is that benefiting you?
Easy customer service. We’re a startup and cannot afford customer support staff right now, need something we can gather feedback but don’t need someone dedicated to supporting just yet.


    Isolino F.

Instabug can be better

  • February 12, 2019
  • Review verified by G2

What do you like best about the product?
The detail log help me find the bug root.

I can track the user activity.
What do you dislike about the product?
Notifications for Android doesn't work properly.
The users management isn't good enough. The filter doesn't work.

The Brazilian locale was not translate correctly.

I can't organize the chat into tags or categories.
What problems is the product solving and how is that benefiting you?
I can easily communicate with my clients. Then I can drive my app development more properly.

I can track the crashes occurred in my app and attack the problems in more precise way.
Recommendations to others considering the product:
With Instabug you can track bugs/crashes and offer support to your clients by a chat.