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Gaining insight in issues directly from the customers
What do you like best about the product?
I like how detailed the information related to a customer issue or bug/crash is.
What do you dislike about the product?
The UI of how the information is provided i.e. customer issue or bug/crash needs some getting used to. May be distinguish between different sections using different colours. Selecting app from the top left corner isn't as intuitive at first.
What problems is the product solving and how is that benefiting you?
Catching crashes and improving app health even if the users don't report an issue. The details associated with an issue/crash, that is very nice and helps us debug problems effectively.
Recommendations to others considering the product:
Definitely go for Instabug. Before selecting Instabug, my organisation searched for and looked at multiple options and found Instabug to be the best and most detailed, providing a lot of features we were looking for to improve the health of our apps on both the iOS and Android platforms.
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Great feedback, okay everything else, good MVP multitool
What do you like best about the product?
The two things I like the most about this product are
1) Easy for users to give us feedback and to follow up with them, and
2) This tool gives us a passable set of tools each of which has its own external tool generally which helped us get started. For example Instabug provides a logging service, symbolicated crash dumps and basic analytics. All of these tools are better from specialist tools, but having them all integrated at once and in one place was very convenient. Also to be clear the user feedback is top notch.
1) Easy for users to give us feedback and to follow up with them, and
2) This tool gives us a passable set of tools each of which has its own external tool generally which helped us get started. For example Instabug provides a logging service, symbolicated crash dumps and basic analytics. All of these tools are better from specialist tools, but having them all integrated at once and in one place was very convenient. Also to be clear the user feedback is top notch.
What do you dislike about the product?
Crash reporting analytics only go back one week. Logs are truncated on iOS despite the SDK claiming they shouldn't be.
What problems is the product solving and how is that benefiting you?
We are trying to understand user behavior and user frustration. Instabug gives us an excellent window into both of these things.
Recommendations to others considering the product:
Use this product if you want user feedback or a general multitool for the product.
Perfect for react native bugs
What do you like best about the product?
It gives great details on any crashes that occur in our app and allows us to respond quickly
What do you dislike about the product?
Sometimes the different tier features are pushed on you and you can't hide them.
What problems is the product solving and how is that benefiting you?
Crash tracking, but the network tracing is really nice
Very Useful!
What do you like best about the product?
The crash logs are the best part, and not really talked about very much (the "shake to report" grabs the spotlight, rightly), but logs give a full stack and are very detailed (often better than, say, Crashlytics).
What do you dislike about the product?
The console leaves something to be desired.
What problems is the product solving and how is that benefiting you?
Bug reporting by our beta users, as well as tracing crashes.
One application which satisfied all my needs!
What do you like best about the product?
After from crash report generation, Insta bug is acting as like a project management tool.
Customer Support is awesome.
Customer Support is awesome.
What do you dislike about the product?
This is your little customer from India, While I am developing the application I got a lot and lots of issues, As a developer, I couldn't able to track the issue, due to this I was totally down in my tech side. One of my friends referred your service, That is an awesome one. Where I could able to track all crash and with the help of this I have fixed the problem and provided an app on time to my client's. At the end of the day my client is Happy through their Happiness, The Happiness came to the front by itself. And also I should appreciate the work of the support team they are doing their job very well.
What problems is the product solving and how is that benefiting you?
Crash Report Generation.
Immediate crash report generation, Screenshot of the report,
Also, have an option for sending video.
Immediate crash report generation, Screenshot of the report,
Also, have an option for sending video.
Recommendations to others considering the product:
Yes
Instabug: No more a nice to have dev tool
What do you like best about the product?
The simplicity to communicate and share bugs between testers/users and dev team.
Crash reports and scenarios allowing dev team detecting root causes and saving hours if not days of bug fixings for irrelevant issues.
Crash reports and scenarios allowing dev team detecting root causes and saving hours if not days of bug fixings for irrelevant issues.
What do you dislike about the product?
Some features of silver package had to be available in the bronze one, e.g. user steps, profiler, ...etc.
What problems is the product solving and how is that benefiting you?
Save time in reporting bugs, identifying root causes, reporting crashes automatically.
Best Crash Reporting framework so far!!
What do you like best about the product?
The event tracking leading to a crash is a pretty cool feature. We can log queries that lead to crash and check it in real time.
What do you dislike about the product?
No Filtering of crashes per app version should be there.
What problems is the product solving and how is that benefiting you?
We brought down the crashes from 4% to 0.7%.
Powerful insights and intuitive feedback tool
What do you like best about the product?
As a software developer I really appreciate the level of detail that Instabug provides, giving me a deep level of insight to help diagnose and debug issues that users are having. In addition to this, the feedback tools that users are given in the app allow them to clearly and effectively describe the issues or suggestions they have. The support I’ve had from the Instabug team has also been second to none.
What do you dislike about the product?
From a data privacy perspective, the app integration is ‘all or nothing’ and I would rather have a little more control over what and how much data Instabug collects.
What problems is the product solving and how is that benefiting you?
Instabug helps us internally to QA our software, and externally to keep our users engaged and iteratively make our software better all the time.
Great tool for tracking bugs
What do you like best about the product?
It’s super simple to integrate and works with Jira so your bugs end up in the right place.
What do you dislike about the product?
If you’re a bigger org or need more advanced features/customizations it can get pretty pricey.
What problems is the product solving and how is that benefiting you?
Easy bug reporting for our clients means less time is spent logging bugs and more time is spent fixing them.
Awesome product
What do you like best about the product?
I really loved that it is possible to only take screenshots but also annotate them to point out the exact area. It has helped me to fix lot of bugs with my early tester reducing back & forth communication. I also liked the surveys feature from Instabug which also enabled to easily collect feedback on certain features.
What do you dislike about the product?
Not sure, if I have anything to complain about. Seems nothing to dislike for me.
What problems is the product solving and how is that benefiting you?
- Collect crash reports & User feedbacks.
- Surveys on new features being launched.
- Surveys on new features being launched.
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