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Easy to use UI
What do you like best about the product?
UX is simple and easy to follow.
What do you dislike about the product?
email-support .
What problems is the product solving and how is that benefiting you?
support for our ios app
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Needs some perfectioning, but very good product
What do you like best about the product?
The feedback loop has become really short.
What do you dislike about the product?
Integration was a little hard. Also the extra permissions required for the app gives a bad user experience.
What problems is the product solving and how is that benefiting you?
We are in the pilot phase of a B2B app. It really saves so much time and gives confidence in our product.
Recommendations to others considering the product:
It's worth it when you need feedback.
Better to know where are bugs come from!
What do you like best about the product?
Good power at my working place. Great and clear experience for my team and our clients. I like to work with feedback. And it's very good to work on them. I like it very much.
What do you dislike about the product?
I like that working with a chance to know everything. Good controlling system. Great way to receive our feedback. I like how support service helps us. No bad issues at all.
What problems is the product solving and how is that benefiting you?
We are glad that we have the ability to work with this software. We can easily find a way to solve bugs. That program works faster and better with it. We like to work with clients and receive their feedback. When we have them we are working much better.
Recommendations to others considering the product:
Good software. Keeps your work at a good level. A good solution to make a recording of bugs. Very easy to work on all history of your users. You will work on more important steps and will make increase them.
Very convenient way to allow user and QA to track and report bugs.
What do you like best about the product?
It is easy to report bugs once they have been reproduced in the app, also the integration with jira is very nice.
Instabug does a very good job with logs and user steps. it makes life easier for a developer.
Instabug does a very good job with logs and user steps. it makes life easier for a developer.
What do you dislike about the product?
Not much, sometimes it doesn't compile as smoothly as it can when working with swift and cocoapods. very minor thing tho.
What problems is the product solving and how is that benefiting you?
Primarly QA, in development stage. but we also use it to detect problems (crashes mainly) in the live application.
We also allow the user to send feedback via instabug, but this is rarely used.
We also allow the user to send feedback via instabug, but this is rarely used.
Very useful, but some troubles with integration
What do you like best about the product?
Easy for beta tester to submit feedback. Shaking the device to start the process is super easy, and even fun, so it encourages users to use it.
What do you dislike about the product?
Integrations kept breaking. Several times we would have to go back in and troubleshoot and reconnect Instabug to our third-party integrations - namely Jira, sometimes Zendesk.
What problems is the product solving and how is that benefiting you?
Generating large amounts of user feedback during our beta testing phase. We needed to ensure people understood how to use our new app, and also what features or sections were causing the most friction. It gave us insight into how people wanted to use our app, rather than how we imagined they would be using it.
Recommendations to others considering the product:
Very useful product, but make sure you have a regular contact at the company for support.
Great reporter about bugs
What do you like best about the product?
Gives me the good opportunity the best in-app assist experience for me and my users. Now I can get more feedback from my beta investigator with in-app feedback, and screenshots.
What do you dislike about the product?
That good platform. Gives way to know everything whats going on. Perfect to have feedback. Good support service. Till now I enjoy using that software.
What problems is the product solving and how is that benefiting you?
Gives to as a chance to fix bugs quicker with an automatic way to reproduce, internet logs.So great that we always receive feedback. Which is making our work more develope.
Recommendations to others considering the product:
Very good solution to have. Ability to record bug. To know about your users and to see a report of their history. Also, you will be able to draw on the screenshots. And of course, increase what's most important.
Excellent product, fantastic support and lovely team
What do you like best about the product?
It's hard to single out one thing with Instabug because it is the sum of all factors that makes it such a winning product. It is my one-stop shop for crash reporting and debugging, whilst also my provider for customer support, bug/feedback tracking and even real-time chat with customers. I like that I have all of this in one place in a clear and easy to use dashboard. On top of this the Instabug team is a joy to work with, providing very fast developer support even on the weekends, and showing willingness to improve and modify their product in accordance with our needs.
What do you dislike about the product?
The only criticism I can really level is that there is the occasional bug with the dashboard/system. This has never really been critical, and as a developer I understand that this goes hand in hand with their continued development and improvement of the service. The fact is that anytime there is an issue they are extremely quick to respond and implement any necessary fix. Occasional issues are inevitable in software, but their dedication to a fast and proper response is admirable.
What problems is the product solving and how is that benefiting you?
We're improving our product in terms of stability using their crash reporting, and in terms of functionality using customer suggestions and bug reports.
Recommendations to others considering the product:
It's free to use on the lowest tier. You have nothing to lose by trying it and I believe you'll be staying for the functionality and wonderful team behind it. We had no reservations in moving to a paid tier based on our experience.
simple and easy
What do you like best about the product?
the bug reporting technique made is so easy for the user to give his feedback directly to the developers
What do you dislike about the product?
it's not something that I dislike it's more lika an issue I faced while using RXJAVA along with the instabug SDK , I was able to fix it later with the help of instabug support team
What problems is the product solving and how is that benefiting you?
it was the lack of feedback from the users , and the SDK made so much easier also we've been able to see things from the users perspective
Recommendations to others considering the product:
just keep up the good work
Indispensable mobile app diagnostics in-app bug reporting and customer/support chatting.
What do you like best about the product?
As both QA and Technical support, I love the fact that Instabug effortlessly empowers the user to provide me with an annotatable screenshot, a note, a stack trace and device profile. Eliminating a frustrating back and forth to retrieve key configuration data. We can quickly assess whether the configuration and scenario reflect known issues or begin to identify specific configurations to which that particular problem applies.
What do you dislike about the product?
The in-app chat capability is a very compelling feature. It is definitely a feature our users use and we appreciate having that channel of communication. The problem that arises then is that there no clear method by which to route customer service calls to a customer service application and maintain that thread within that flow, instead of having the technical service and QA teams monitoring and manually routing those. Even if you can forward the request, it is not clear if there is a way to keep that channel open to the customer, without keeping it in the same queue technical support and QA monitor.
What problems is the product solving and how is that benefiting you?
Device configuration, stack trace, crash data, screenshot and customer feedback acquisition. Reduces troubleshooting time by reducing communication issues in acquiring this information from users unfamiliar with the domain, getting more relevant data to that specific moment in which the issue occurs, providing a greater scope of configuration data without exhausting the user's patience and helps establish patterns more quickly with range of variables provided.
Recommendations to others considering the product:
Implement it early on, so that you can use the information you acquire to guide your development and to help customers communicate issues and identify inconsistencies between actual and expected functionality.
Mobile Software Engineer
What do you like best about the product?
Easy way for our user to report bug or feedback.
Different tool support, like React Native
It's nice that we can attach log file along with the bug report, so that we know what's going on there.
Different tool support, like React Native
It's nice that we can attach log file along with the bug report, so that we know what's going on there.
What do you dislike about the product?
The SDK sometimes is unstable, having bug.
What problems is the product solving and how is that benefiting you?
Provide an easy way for our user to report bug or feedbacks, collect log from the app.
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