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Best support product ever made
What do you like best about the product?
The contact with customers is smooth
The frontend logs are clear and easily readable
The crash analytics feature is great
The frontend logs are clear and easily readable
The crash analytics feature is great
What do you dislike about the product?
The release dashboard should be more precise by adding the os in the title with the version
What problems is the product solving and how is that benefiting you?
The problems we don't see by default and the problems hard to debug and reproduce on the frontend
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nice to have it for a mobile apps
What do you like best about the product?
I can have a deep insight into crashes in real-time. It saves a lot of time. Customer relations are good. You can even make a poll.
What do you dislike about the product?
Sometimes I find it difficult to solve memory leak bugs.
What problems is the product solving and how is that benefiting you?
Help me to identify the bugs.
Instabug is easy to use and very insightful
What do you like best about the product?
I really enjoy being able to see the repro steps and logs. This helps support the issue and determine the root cause.
What do you dislike about the product?
Sometimes there are delays in receiving the reports due to cellular connection. It would be great if they could flow through even offline.
What problems is the product solving and how is that benefiting you?
It helps users access support they need at their finger tips and the chat function allows for easy conversations between the support team and end user.
Clear insights into app performance
What do you like best about the product?
Super clear reporting that gives me a 10k foot view that can be drilled down into individual user insights
What do you dislike about the product?
Difficult to identify the identity of users having issues (which I understand due to PII laws)
What problems is the product solving and how is that benefiting you?
Essential for our reporting dashboard to monitor acceptance criteria and crash reporting.
Instabug helps me stay informed
What do you like best about the product?
I appreciate the daily email digest. It allows me to stay on top of all the ongoing issues without being tied to Slack.
The site is user-friendly and provides valuable insights.
It's always super user friendly for our customers.
The site is user-friendly and provides valuable insights.
It's always super user friendly for our customers.
What do you dislike about the product?
So far no complaints about using Instabug.
What problems is the product solving and how is that benefiting you?
Instabug helps us find and resolve bugs in our mobile apps.
It gets the job done, and our developers like it.
What do you like best about the product?
It keeps my developers happy as they get the metadata they need; it can naturally capture screenshots of what was happening in the app before the ticket was submitted is a nice bonus. I also like having multiple environments for our various applications.
What do you dislike about the product?
I want to be able to utilize canned responses and have a better mobile experience. I frequently have to respond to support requests while I am away from my computer, and instabug does not have a great experience for that at our pricing tier. Also, they raised the price on us substantially not long ago.
What problems is the product solving and how is that benefiting you?
It provides a mechanism for our users to send us tickets, metadata, and crash information from within the application itself. We also use this for feature requests inside the application.
Great tool to monitor and increase your mobile app performance
What do you like best about the product?
It's impressive in bug reporting and crash reporting.
Gives the end user ability to report a bug with screenshot and screen recording, which is very useful for the development team to track and fix the bugs accuratly
Gives the end user ability to report a bug with screenshot and screen recording, which is very useful for the development team to track and fix the bugs accuratly
What do you dislike about the product?
Sometimes there is few delays in receiving the bug reporting on Slack than receiving the email notification.
What problems is the product solving and how is that benefiting you?
It's very beneficial in having a platform to track the bugs and crash, and you app health report on.
In addition to haveing an open channel with your end users to troubleshoot the bugs with.
In addition to haveing an open channel with your end users to troubleshoot the bugs with.
Invaluable tool to solve issues quickly
What do you like best about the product?
Instabug is an easy way to obtain the necessary information to solve customer issues quickly. Without it we would struggle to get the information we need from non-technical users, and would be unable to determine the correct root cause of the issue.
What do you dislike about the product?
I wish there were a way to remotely request a bug report from a specific device, as some of our non-technical customers still struggle with sending a bug report or just don't want to take the time to do so.
What problems is the product solving and how is that benefiting you?
Instabug allows us to gain insights into our product's stability and support our customers when they run into issues. Having the ability to gather all of the necessary technical information and logs from when an issue occurs allows us to find the root cause of an issue and help our customers quickly.
Time saving and very efficient tool
What do you like best about the product?
We started using Instabug at early stages of product development and testing. It was super easy to report bugs, issues or improvements as they go straight to Jira. Developers liked it as it is way faster to debug and find out what is wrong. Sometimes they 'shake it' even for themselves while developing feature.
What do you dislike about the product?
Very minor thing. "The shakes" go to Slack and Jira. Slack is the easiest and fastest way to see it. Would be great it Slack message about new bug had Jira link attatched.
What problems is the product solving and how is that benefiting you?
Speed while reporting, easy access to logs and screenshots or screen recordings. In this way we can get easy and fast feedback from more people than usually. As the "shake to report" feature is a lifesaver for non quality assurance profesionals.
Instabug is very Helpful
What do you like best about the product?
I like that all instabug notifications can be sent to our team in a slack channel/message.
What do you dislike about the product?
I can't say there is anything specific that I dislike
What problems is the product solving and how is that benefiting you?
We are a visitor management platform and being a startup bugs occur its nice to be able to have customers easily report mobile bugs.
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