Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Instabug is full of bugs
What do you like best about the product?
I like that its easy to incorporate feedback from customers and tie it to jira.
What do you dislike about the product?
It constantly doesn't work. We often see tickets that have to be submitted manually into Jira or else they get "lost". Sometimes the forwarding takes hours. Their web hook is broken and the bug report just sits there on github with no progress, which means we can't even tie into our own things. The Android SDK is not open source, so we cannot even fix the problem ourselves. We have to pay on a per user account, which seems awkward. Finally, where is better react-native support? Our react-native crashes do not get caught.
What problems is the product solving and how is that benefiting you?
We collect customer feedback about our product with Instabug. The benefit is we do not have to create our own bug submission tool.
- Leave a Comment |
- Mark review as helpful
Instabug makes my life so much easier.
What do you like best about the product?
I really like how easy it is to setup and use and the amount of types and make filtering a breeze along with searching as well.
What do you dislike about the product?
Sometimes it doesn't send logs and leaves the console blank. I imagine it's just a bug but otherwise I really enjoy all the features.
What problems is the product solving and how is that benefiting you?
Solves tons of bugs and makes the app that much better.
Recommendations to others considering the product:
You have to try it and I guarantee you'll be hooked.
Instabug has been a great help in figuring out where the problem is
What do you like best about the product?
The user steps feature allows us to easily see the path the user took to generate the bug. Also, the API was easy to install. And, bugs are simple to view and see logs etc.
What do you dislike about the product?
The bronze pricing is high. but i believe it is fair
What problems is the product solving and how is that benefiting you?
It helps me to identify where the problems in my app are so that I can quickly fix them and deliver a better experience.
Significantly simplifies our Testing & Debugging process
What do you like best about the product?
Integration works right out of the box on native iOS & Android. Our biggest use case is to speed up internal testing and debugging. Instabug provided us with full network logs (goodbye charles!), full console logs, device details and screenshots w/ annotations. This has sped up our process quite a bit. Also, support has always been super prompt (< 2 hours) and helpful even on weekends.
What do you dislike about the product?
We're using Instabug for Unity3D. Unfortunately they don't provide support out of the box for Unity. So we had to spend quite a bit of time implementing our own native plugins - which aren't perfect yet. That means we don't get to use User Steps, Crash logs and several other important Instabug Features.
What problems is the product solving and how is that benefiting you?
Speeding up internal QA & debugging. Network and device logs that we get with Instabug mean that anyone - not just the QA or dev team - can submit details bug reports. Super helpful during bug bashes and when sharing builds with Clients.
Amazing support, great service
What do you like best about the product?
I like their humane support, the speed at which they act when a bug is found, and the way they pay attention to each ticket individually.
There were times that we really needed a couple of issues resolved. They were there for us. It feels more like a business partner instead of a service.
There were times that we really needed a couple of issues resolved. They were there for us. It feels more like a business partner instead of a service.
What do you dislike about the product?
Nothing at the moment.
I'd really love it if I could also track javascript errors and stack traces on both iOS and Android (which I know they're working on).
It's an amazing tool, and they are putting a lot of effort in making it better. Of course it takes time.
I'd really love it if I could also track javascript errors and stack traces on both iOS and Android (which I know they're working on).
It's an amazing tool, and they are putting a lot of effort in making it better. Of course it takes time.
What problems is the product solving and how is that benefiting you?
We're tracking incoming bugs from our mobile app. We really use Instabug heavily to transfer tickets to HelpScout, and Slack so that 1) our support can respond fast, 2) our devs can resolve the techie ones.
Recommendations to others considering the product:
Definitely go for it.
Really good experience.
What do you like best about the product?
Screenshot feature is awsome, chat function is awsome. Beta/Live Switch is awsome.
What do you dislike about the product?
Only one App with Beta/Live support in free tier. 2 Apps with minimum other features would be good for very small startups which built a cross platform app.
Second, the ability to only view native crash traces is bad sometimes. Would be cool to see some ReaceNative /JavaScript traces in the future.
I love you though <3
Second, the ability to only view native crash traces is bad sometimes. Would be cool to see some ReaceNative /JavaScript traces in the future.
I love you though <3
What problems is the product solving and how is that benefiting you?
Hunting down stupid frontend bugs via Screenshot feature. Getting Feedback on stuff.
The best user in-app feedback tool
What do you like best about the product?
Very reliable. So far no hiccup at all.
What do you dislike about the product?
No that I can think of. Maybe the 'smart shape' feature (updating my finger drawing into a normalized shape) is a little bit annoying to me. But it may work for some other people. :)
What problems is the product solving and how is that benefiting you?
We use it to get real user feedback and quick QA feedback.
Good working product
What do you like best about the product?
Quick customer support. Interaction with my customers.
What do you dislike about the product?
Can be hard to separate the bugs from the Chat, but you get used to it.
What problems is the product solving and how is that benefiting you?
Interaction with real customers, surprised that it ment so much to them to get online help
magical , powerful and helpful SDK
What do you like best about the product?
the shake feature is very helpful to use for mobile phone normal users , all the have to do is just shake their phones to report any thing the want
What do you dislike about the product?
the priceing for small startups some how big to pay monthly , i know the price for features we use is good but for startups may make some problems , i think you need to make some packes for them with more good offer
What problems is the product solving and how is that benefiting you?
Bug Tracking is very useful to to preform our apps we work on
Instabug is a world class product!
What do you like best about the product?
A bunch of useful features that help us as product managers & developers.
They give attentive ears to their users and act upon the feedback so seriously and diligently.
Their Customer Happiness team is impressive!
They give attentive ears to their users and act upon the feedback so seriously and diligently.
Their Customer Happiness team is impressive!
What do you dislike about the product?
I would love to see a more appealing user interface, and I knew they are currently working on revamping that too.
What problems is the product solving and how is that benefiting you?
Having a list of the reported bugs and crashes
Being able to communicate with users who reported that
Being a able to make survey to ask my users specific questions
Being able to communicate with users who reported that
Being a able to make survey to ask my users specific questions
showing 211 - 220