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Instabug - Ultimate

Instabug | 1

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External reviews

230 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Ioannis K.

Amazing support, great service

  • October 29, 2017
  • Review verified by G2

What do you like best about the product?
I like their humane support, the speed at which they act when a bug is found, and the way they pay attention to each ticket individually.
There were times that we really needed a couple of issues resolved. They were there for us. It feels more like a business partner instead of a service.
What do you dislike about the product?
Nothing at the moment.
I'd really love it if I could also track javascript errors and stack traces on both iOS and Android (which I know they're working on).
It's an amazing tool, and they are putting a lot of effort in making it better. Of course it takes time.
What problems is the product solving and how is that benefiting you?
We're tracking incoming bugs from our mobile app. We really use Instabug heavily to transfer tickets to HelpScout, and Slack so that 1) our support can respond fast, 2) our devs can resolve the techie ones.
Recommendations to others considering the product:
Definitely go for it.

    Tizian A.

Really good experience.

  • October 25, 2017
  • Review verified by G2

What do you like best about the product?
Screenshot feature is awsome, chat function is awsome. Beta/Live Switch is awsome.
What do you dislike about the product?
Only one App with Beta/Live support in free tier. 2 Apps with minimum other features would be good for very small startups which built a cross platform app.

Second, the ability to only view native crash traces is bad sometimes. Would be cool to see some ReaceNative /JavaScript traces in the future.

I love you though <3
What problems is the product solving and how is that benefiting you?
Hunting down stupid frontend bugs via Screenshot feature. Getting Feedback on stuff.

    Weiran Y.

The best user in-app feedback tool

  • October 23, 2017
  • Review provided by G2

What do you like best about the product?
Very reliable. So far no hiccup at all.
What do you dislike about the product?
No that I can think of. Maybe the 'smart shape' feature (updating my finger drawing into a normalized shape) is a little bit annoying to me. But it may work for some other people. :)
What problems is the product solving and how is that benefiting you?
We use it to get real user feedback and quick QA feedback.

    Haavard G.

Good working product

  • October 23, 2017
  • Review provided by G2

What do you like best about the product?
Quick customer support. Interaction with my customers.
What do you dislike about the product?
Can be hard to separate the bugs from the Chat, but you get used to it.
What problems is the product solving and how is that benefiting you?
Interaction with real customers, surprised that it ment so much to them to get online help

    Mohamed A.

magical , powerful and helpful SDK

  • October 06, 2017
  • Review provided by G2

What do you like best about the product?
the shake feature is very helpful to use for mobile phone normal users , all the have to do is just shake their phones to report any thing the want
What do you dislike about the product?
the priceing for small startups some how big to pay monthly , i know the price for features we use is good but for startups may make some problems , i think you need to make some packes for them with more good offer
What problems is the product solving and how is that benefiting you?
Bug Tracking is very useful to to preform our apps we work on

    Computer Software

Instabug is a world class product!

  • August 24, 2017
  • Review provided by G2

What do you like best about the product?
A bunch of useful features that help us as product managers & developers.
They give attentive ears to their users and act upon the feedback so seriously and diligently.

Their Customer Happiness team is impressive!
What do you dislike about the product?
I would love to see a more appealing user interface, and I knew they are currently working on revamping that too.
What problems is the product solving and how is that benefiting you?
Having a list of the reported bugs and crashes
Being able to communicate with users who reported that
Being a able to make survey to ask my users specific questions

    Renato Augusto T.

best way to avoid bugs

  • July 20, 2016
  • Review verified by G2

What do you like best about the product?
The best of this product is the SDK, is super easy for integrate
What do you dislike about the product?
until now, nothing. you can test for free, it helps a lot
What problems is the product solving and how is that benefiting you?
My company develops applications for android and iOS, but it was almost impossible to perform debug these applications after sending to the client. With Instabug have concise reports on problems
Recommendations to others considering the product:
Enjoy the service offers a free trial period, and test the integration with your application. This will ajduar you econimizar few bucks

    Achraf A.

An interesting product and SDK that fits right into my mobile app

  • July 06, 2016
  • Review verified by G2

What do you like best about the product?
Ease of integration and the extensible SDK that allows for a very customized integration of the bug reporting software into a developer's application. feedback instantly started flowing as soon as the new app update was distributed.
What do you dislike about the product?
I had some trouble separating bug reports from the production version of the app and the beta tester's version, sometimes it's not as obvious and I had to ask the user for which version of the 2 that they're currently using on their device.
What problems is the product solving and how is that benefiting you?
I am trying to eliminate the software bugs that annoy my app's users from time to time, Instabug allowed me to collect interesting bug reports about app crashes and mishaps, which I wasn't aware of, therefore I benefited from improving my app quality.
Recommendations to others considering the product:
I would like to recommend Instabug if you're a developer who has mobile apps and needs a quick, affordable and efficient way to collect bug and crash reports from your users without bothering them too much.

    Higher Education

Quick and easy ways of communicating issues

  • June 20, 2016
  • Review provided by G2

What do you like best about the product?
Very effective way of users communicating issues without any lag time
What do you dislike about the product?
integration was a bit difficult at first but we worked through it
What problems is the product solving and how is that benefiting you?
We were working on fixing issues as effectively as possible

    Sumanth Kumar S.

Instabug is the Most Easiest Bug Reporting appication

  • June 10, 2016
  • Review verified by G2

What do you like best about the product?
Its very user friendly and easy to use. I like conversation feature its make us more communicative. I like in app bug reporter, here i can capture the pic and i can draw anything that can be understand by others. Shake and draw feature is very nice. Integration with other tools is easy. Dashboard feature is also very useful i can see my information within that. cool tool for testers.
What do you dislike about the product?
I dint faced any issues as per my work.
What problems is the product solving and how is that benefiting you?
I dint solved any business issues. But i found some solutions for my issues online. I able to resolve those by suggestions while integrating
Recommendations to others considering the product:
I recommend this tool to others who wants to make easy of theirs testing work. Bug tracking and reporting also.

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