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Instabug - Ultimate

Instabug | 1

Reviews from AWS Marketplace

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External reviews

230 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Bishoy J.

Very useful and helped us to increase our app performance

  • January 20, 2023
  • Review verified by G2

What do you like best about the product?
The instant bug reporting with screenshots and video recording
Crash rate monitoring and screen performance.
Also, sharing surveys and requesting the user to rate the app on the store helps a lot.
What do you dislike about the product?
Limitations in adding more team members or the apps, and sometimes the report screens are delayed even if we have received the reported bug.
Chatting with the users over the bug report needs to be more convenient and integrated with Slack for examble.
What problems is the product solving and how is that benefiting you?
Keep up monitoring our release health and crash rate, and if there is any new crash introduced in last release, it helps in filtering the crash per first seen, in addition to enabling the app users to report video records for complex issues.

    Asma Y.

Instabug is incredible tool for mobile app bug reporting

  • January 20, 2023
  • Review verified by G2

What do you like best about the product?
- Easy to use
- Fast follow-up on reporting issue
- nice dashboard
- SDK shared between 300 team members with no issue
What do you dislike about the product?
nothing specific, but mainly we have been using it for like 1.5 years with no a single change in UI or dashboard
What problems is the product solving and how is that benefiting you?
we use the tool to internally reporting issues between team member in our company, help us to get quick feedback from different user
track the issue request
follow every step to get the root
easily to share the bug link between engineers

    Computer Software

Instabug big helper to find bugs inside any application easily

  • January 19, 2023
  • Review verified by G2

What do you like best about the product?
That different people can share their experience easily, which can lead to really different opinions and perspectives so you can find problems in different areas.
What do you dislike about the product?
I can't think of much, but if i had to choose, I'd say that sometimes we are not receiving a screenshot, so maybe a fix to this issue would be great, else than that it looks great
What problems is the product solving and how is that benefiting you?
It helps ease interaction between the user and the developer so much, so the application is of best quality

    Publishing

Invaluable tool to grow app business

  • January 19, 2023
  • Review verified by G2

What do you like best about the product?
Once the SDK is integrated, the product features are immediately available. They provide tremendous value for optimizing performance issues as well as communicating with users and collecting feedback and reviews.
What do you dislike about the product?
Like any other SDK, there can be some issues that crop up as you update your app. They are few and far between, but the integration is not a one-and-done deal.
What problems is the product solving and how is that benefiting you?
A better understanding of app performance issues and bug reporting from users. The ability to measure users' sentiment about our app before asking them to rate or review.

    Computer & Network Security

allows us to interact with our customers

  • January 19, 2023
  • Review verified by G2

What do you like best about the product?
Customer logs and screen shot from instabug reports.
Integration with jira and slack.
What do you dislike about the product?
sorting incoming bugs can be better. we use tags but it can be better with some grouping of bugs. maybe like by week/month
What problems is the product solving and how is that benefiting you?
interacting with user issues. We use instabug to allow our users to offer suggestions and ask us for help.

    Utilities

Good product, if only the upsells weren't so blatant

  • January 19, 2023
  • Review verified by G2

What do you like best about the product?
Easy implementation, as well as ease of use on the client side.
What do you dislike about the product?
There are incredibly few features on the paid base tier. Anything of value requires paying substantially more.
What problems is the product solving and how is that benefiting you?
Getting feedback from our users is a problem, and Instabug helps solve that easily.

    Construction

Well organized layout with all the information we need to triage an issue.

  • October 12, 2022
  • Review verified by G2

What do you like best about the product?
All the information that is provided about the device used, app version, communication, etc.
What do you dislike about the product?
We cannot click open any of the screenshots recorded and zoom in
What problems is the product solving and how is that benefiting you?
It helps us see which parts of our app need more attention and better understand the issues our customers face

    Computer Software

User friendly and easy to use for first time

  • October 10, 2022
  • Review verified by G2

What do you like best about the product?
Simple to use and easy to integrate with the sdk
What do you dislike about the product?
Better customisation features for the flutter sdk
What problems is the product solving and how is that benefiting you?
Getting feedback from the users and contextual crash reporting

    Leisure, Travel & Tourism

Instabug provides us great service in terms of getting end user feedback and also for internal tests

  • October 06, 2022
  • Review verified by G2

What do you like best about the product?
Easy integration and decent UX for end users to report issues in our mobile app or sending feature requests. Quick customer support.
What do you dislike about the product?
Survey support is a bit underdeveloped - we're using other surveys tools because of that which is a pity and decreases value of Instabug for us. It's also a bit expensive.
What problems is the product solving and how is that benefiting you?
Getting end-user feedback (this eliminates negative App/Play Store reviews to some extent), easy issue reporting from our QA team. We also use surveys to some extent, but lacking possibility to integrate it with our analytics and necessity to request answers along with user IDs to be able to connect the dots with analytics is currently a blocker for us.

    Computer Games

It's a really good tool.

  • October 04, 2022
  • Review verified by G2

What do you like best about the product?
I like that the bugs and crashes come in quickly and with enough data that we can troubleshoot them rapidly
What do you dislike about the product?
The UX is missing some features that I would have expected to be there. Since we have an integration with JIRA set up, we can do those queries in JIRA
What problems is the product solving and how is that benefiting you?
Allowing users as well as internal team members to submit bugs with screenshots, videos, logs, etc. And crashes. This reduces our troubleshooting time significantly

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