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Very Good Experience
What do you like best about the product?
Through Instabug, the user can easily define the issue. The user doesn't talk alot and just share a photo or a video of the issue.
What do you dislike about the product?
We've noticed some of the bugs the users sending us were not arrived to us.
What problems is the product solving and how is that benefiting you?
Reduce the time and the efforts in solving issues.
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Instabug is detailed
What do you like best about the product?
classification of errors received reports of user
What do you dislike about the product?
sometimes some graphs are not accessible
What problems is the product solving and how is that benefiting you?
you can easily identify the error encountered by user
Detailed insights, amazing customer service
What do you like best about the product?
InstaBug gives highly detailed information about every metric of the application.
The interface is clean and easy to use
5-star support from the InstaBug team! One of the best I've ever encountered in the B2B segment
The interface is clean and easy to use
5-star support from the InstaBug team! One of the best I've ever encountered in the B2B segment
What do you dislike about the product?
While the basic SDK integration is easy and super fast, it took longer to set up all the features we wanted to use, such as custom URL patterns, Repro steps etc.
The price is also a bit on the expensive side
The price is also a bit on the expensive side
What problems is the product solving and how is that benefiting you?
InstaBug gives a one-stop-shop for all app-related metrics, as well as features to trace crashes, steps followed by the user leading up to a crash, easy feedback and screen recordings. All these features are available in 2-3 different products in the market, but not all-in-one.
Very smooth
What do you like best about the product?
Crashes reports - bug reports - monitoring
What do you dislike about the product?
The implementation of the encrpypted files "dsym"
What problems is the product solving and how is that benefiting you?
Facilities the tracing of crashes
Great bug capturing tool
What do you like best about the product?
I really like the amount of data you can capture on how the users operate your software, the traceability you can get in that usage, and how much you can customize the tool to capture what is actually relevant.
What do you dislike about the product?
Not so much of a downside, but it is one more library to worry about updating and compatibility. Not a big issue, but something to keep on your radar.
What problems is the product solving and how is that benefiting you?
The network logs were especially useful in our project and helped us fine-tune the application. Also, capturing the step-by-step user interactions are a great way to shine a light on the bugs without needing to get in touch with the users every time.
Great, convenient way to keep in touch with customers
What do you like best about the product?
The GUI is great, uncluttered, and easy to understand. It also provides helpful color coding and tagging that allows you to prioritize which customers you should respond to first.
What do you dislike about the product?
I can't think of much that I dislike about this product. It was easy to communicate with customers and work through huge inboxes in a short amount of time. Maybe add a progress bar until an empty inbox?
What problems is the product solving and how is that benefiting you?
The big issue was getting feedback at all. Because instabug is so easy, though, customers started to enjoy giving feedback on our langauge app more frequently whcih led to important changes that increased app use.
Excellent product, awesome support
What do you like best about the product?
Intuitive dashboard, great support team. Easy Integration, especially with Swift Package Manager. Instabug engineering team always keep SDK up to date with the latest XCode, OS etc. Can upload dysms via dashboard. Friendly and professional support team is extremely responsive - always get attention within 5 mins in support chat and get any issues and inquires solved under 24 hours, sometimes within the hour! They make the customer feel special!
What do you dislike about the product?
No way to remove obsoleted multiple dsyms at once
What problems is the product solving and how is that benefiting you?
Prompt crash reporting and quickly drill down to find root causes of crashes. Able to provide useful custom logs. Network call loggings are helpful.
Recommendations to others considering the product:
Please do not hesitate to ask their support team any questions or if you need help even during evaluation. You get the same 1st call treatment before and after you become a customer
Excellent product.
What do you like best about the product?
Simple to use, great functions for conducting surveys and obtaining reviews. Really quick and easy to communicate with users that are experiencing issues.
What do you dislike about the product?
Price could be cheaper (but not too bad)!
What problems is the product solving and how is that benefiting you?
Ability to communicate with users, app rating remains strong as a result of Instabug.
Easy and complete
What do you like best about the product?
The bug reporting is tool that I sellect for the all the functionality that provide us as an out of the box product
What do you dislike about the product?
I miss the possibility to export some data from the console
What problems is the product solving and how is that benefiting you?
Reduce the crash of the app, introduce a beta tester program and recap feedback
Recommendations to others considering the product:
Improve your customer experience with one tool
Daily Customer Support
What do you like best about the product?
The repro steps and bug logs are great for helping my team identify issues in our system's backend.
What do you dislike about the product?
The data is poor when exporting records. I manually gather information from each ticket and track it in a spreadsheet with my own analytics.
What problems is the product solving and how is that benefiting you?
Problems we're solving: identifying bugs and walking users through certain processes within our app.
Benefits: helps prioritize what direction to take product development based on user feedback.
Benefits: helps prioritize what direction to take product development based on user feedback.
Recommendations to others considering the product:
Use it, it's pretty good.
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