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Support review
What do you like best about the product?
Overall the platform helps a lot when it comes to taking bug reports.
And the support team is great and friendly.
And the support team is great and friendly.
What do you dislike about the product?
I had one issue with your support team, I have crashes happening with the library and the way it was handled wasn't good.
We had multiple complaints from customers, clear stack traces, and nothing was really done to improve this.
I was suggested to update the dependency, which I did, but was still occurring after even if I was told that it was fixed.
Usually, I'm super happy, but this time I was really disappointed
We had multiple complaints from customers, clear stack traces, and nothing was really done to improve this.
I was suggested to update the dependency, which I did, but was still occurring after even if I was told that it was fixed.
Usually, I'm super happy, but this time I was really disappointed
What problems is the product solving and how is that benefiting you?
We have a connected bike, getting bug reports are essential for us. They give us logs about the session and how the user was using the app.
One big limitation is the fact that we have a small limit of logs per reports in my opinion. Therefore asking us to make decisions when it comes to log things
One big limitation is the fact that we have a small limit of logs per reports in my opinion. Therefore asking us to make decisions when it comes to log things
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Turn bugs into growth opportunities
What do you like best about the product?
An easy interface for users to get in touch without our team.
A way for our team to be aware of issues affecting our users and turn them into happy users and ambassadors.
A way for our team to be aware of issues affecting our users and turn them into happy users and ambassadors.
What do you dislike about the product?
The UI is a bit complicated.
Not easy to follow up or find discussions with users we had a discussion in the past.
Being able to do support on mobile is missing. I would love to have a mobile app to easily answer customer feedback when I'm not in form of my desk. Already tested their beta on Tetflight, but unfortunately, I don't have access to it anymore.
Not easy to follow up or find discussions with users we had a discussion in the past.
Being able to do support on mobile is missing. I would love to have a mobile app to easily answer customer feedback when I'm not in form of my desk. Already tested their beta on Tetflight, but unfortunately, I don't have access to it anymore.
What problems is the product solving and how is that benefiting you?
- Identifying bugs
- Discussing with users
- knowing my customes
- Discussing with users
- knowing my customes
Recommendations to others considering the product:
I think it's a must-have to integrate quickly a solution to: get in touch with your users and get feedback from them.
Has the potential to become a great product but the are still bugs
What do you like best about the product?
The APM monitoring and the crash reporting that included Network logs
What do you dislike about the product?
The system has still a lot of bugs and the company should work on this.
What problems is the product solving and how is that benefiting you?
We can monitor our network api calls see the crashes and there is way to reproduce
Recommendations to others considering the product:
Make sure you fix all the bugs and the cx should give faster solutions
Instabug has been great for collecting employee and user feedback for our app!
What do you like best about the product?
The ability for users to easily submit feedback, with gestures.
What do you dislike about the product?
I'd say tracking errors / issues not quite as robust as a more full-featured tool like Sentry (which we use in conjunction with Instabug).
What problems is the product solving and how is that benefiting you?
Getting user feedback that translates directly into Trello tickets has been the biggest task item.
Full of Bugs, ironically
What do you like best about the product?
It gets the job done - customers can report bugs and you can answer them. The reporting is decent, and runs are easy enough to setup.
What do you dislike about the product?
It's a buggy mess. If you send a mass/bulk email, prepare yourself for a minor headache afterwards. You pretty much need to refresh the browser to return to normal answering tickets after a bulk.
Everything feels so. freaking. slow. and. clunky. Just clicking from ticket to ticket is an exercise in patience, and sometimes the filters you've applied to the ticket list will randomly disengage. So not only will you lose your place, but you have to take the time to apply the filters again. Which, like everything else, seemingly takes years.
Speaking of filters, applying them is extremely cumbersome and confusing, and doesn't always catch everything.
Need to export data? Prepared to wait. And wait. And wait. And wait for the spreadsheet to be emailed to you if you're gathering even something SOMEwhat complex in nature.
Everything feels so. freaking. slow. and. clunky. Just clicking from ticket to ticket is an exercise in patience, and sometimes the filters you've applied to the ticket list will randomly disengage. So not only will you lose your place, but you have to take the time to apply the filters again. Which, like everything else, seemingly takes years.
Speaking of filters, applying them is extremely cumbersome and confusing, and doesn't always catch everything.
Need to export data? Prepared to wait. And wait. And wait. And wait for the spreadsheet to be emailed to you if you're gathering even something SOMEwhat complex in nature.
What problems is the product solving and how is that benefiting you?
Answering customers who report bugs on our mobile software. Gathering bugs to improve said software.
Mobile App Bug Tracking
What do you like best about the product?
Instant bug tracking and user-friendly design.
What do you dislike about the product?
Trigger email design and user-friendly layout.
What problems is the product solving and how is that benefiting you?
Mobile App bug tracking and error fixes
Recommendations to others considering the product:
Instabug is great tool for Mobile App bug tracking.
Very good experience.
What do you like best about the product?
Instabug is aiming to be an omni-channel dor developers and recently product managers
What do you dislike about the product?
A bit confusing positioning and geeky UI. Pricing is on the high-end side
What problems is the product solving and how is that benefiting you?
Bug reporting, in-app surveys, one suite combining all. In-app version update prompts
Recommendations to others considering the product:
Bug and crash reporting are so much reliable. In-app surveys is amongst the best in the market.
iOS and Android - Crash Reporting, Bug Reporting made easy
What do you like best about the product?
- iOS Crash reporting
- Jira integration
- Slack integration
- Android Crash Reporting
- Take a screen-shot & send it using InstaBug
- Email upon getting a crash
- Crash management
- Bug management
- Communication with customer directly from InstaBug
- User surveys - integration is simple & fast.
- Frequent SDK updates
- Jira integration
- Slack integration
- Android Crash Reporting
- Take a screen-shot & send it using InstaBug
- Email upon getting a crash
- Crash management
- Bug management
- Communication with customer directly from InstaBug
- User surveys - integration is simple & fast.
- Frequent SDK updates
What do you dislike about the product?
Pretty much nothing but yes pricing part. Little expensive.
$149 per month for basic usage seems too high to me.
For little extra features, in pro version, you end up paying $250.
Such expensive plans are only recommended for apps which are earning enough.
For free apps, I don't recommend using InstaBug.
$149 per month for basic usage seems too high to me.
For little extra features, in pro version, you end up paying $250.
Such expensive plans are only recommended for apps which are earning enough.
For free apps, I don't recommend using InstaBug.
What problems is the product solving and how is that benefiting you?
- iOS Crash reporting
- Jira integration
- Slack integration
- Android Crash Reporting
- Take a screen-shot & send it using InstaBug
- Email upon getting a crash
- Crash management
- Bug management
- Communication with customer directly from InstaBug
- User surveys - integration is simple & fast.
- Frequent SDK updates
- Jira integration
- Slack integration
- Android Crash Reporting
- Take a screen-shot & send it using InstaBug
- Email upon getting a crash
- Crash management
- Bug management
- Communication with customer directly from InstaBug
- User surveys - integration is simple & fast.
- Frequent SDK updates
Recommendations to others considering the product:
- Crash reporting
- Bug reporting
- In-App Reviews & feedbacks
- In-App surveys
- Customer communication within the app you've built
- Support for multiple platforms like Android & iOS
- Frequent SDK updates
If you want above features, without a doubt, just go for it.
For first application, Instabug is free.
Only if you wish to add more apps under single account, you'll be charged.
- Bug reporting
- In-App Reviews & feedbacks
- In-App surveys
- Customer communication within the app you've built
- Support for multiple platforms like Android & iOS
- Frequent SDK updates
If you want above features, without a doubt, just go for it.
For first application, Instabug is free.
Only if you wish to add more apps under single account, you'll be charged.
Really useful tool, easy to setup, full of features!
What do you like best about the product?
The screenshots, stacktrace, and device specific information for all crashes is super useful. The bug reporting tools for end users is great!
What do you dislike about the product?
I wish there were integrations, like with Jira for example.
What problems is the product solving and how is that benefiting you?
Crash reporting and bug reporting
Recommendations to others considering the product:
Give it a shot, it’s really easy!
Great tool to help manage bug reporting
What do you like best about the product?
We use the crash reporting tool a fair amount as it gives really insightful information that helps resolve issues.
What do you dislike about the product?
In all honesty, there really aren't many issues with Instabug at all. We've found it a great addition to our platform.
What problems is the product solving and how is that benefiting you?
We primarily use Instabug for crash reporting and it does a fantastic job and gives us a lot of insight into how our customers are using the apps. It's then a whole lot easier to pin point issues and attack the problem.
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