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The right tool for the job!
What do you like best about the product?
This tool offers great support and is a very simple integration with all of your platforms.
What do you dislike about the product?
This tool offers great integration with other tools like Jira but requires updates often.
What problems is the product solving and how is that benefiting you?
Instabug is very important tool for our workflow. As most of our apps are native iOS and android, it helps our QC team quickly debug. It also allows customer a way to provide feedback about the product.
Recommendations to others considering the product:
Give it a try on your project and you won't be disappointed.
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Definitely something to use with app development!
What do you like best about the product?
I like that it is easily allows users to add their issues/recommendations for the app easily. Screen shots are uploaded effortlessly and crash reports are sent automatically. This is easy to maintain and review the responses from users. This also allowed our developer to track down bugs/hiccups.
What do you dislike about the product?
Would love to see the ability to choose between screen shot and shake per user preference. I would have loved to see an option to further add to my screen shot after initial submission (ex. having further pictures of the same issue).
What problems is the product solving and how is that benefiting you?
New app we have built that needed to be alpha and beta tested. Error reporting is our biggest thing. The ability for the user to be able to either shake their phone or take a screen shot even the most non-techy user was able to complete this.
Recommendations to others considering the product:
I consider instabug a gold standard in bug reporting for apple apps. We have not deployed an Android version yet so I'm not sure on anything Android - but this app has it alll!
Instabug review
What do you like best about the product?
I like that we are able to go back to old tickets and be able to review issues that we are having within our Alpha and Beta app.
What do you dislike about the product?
That some of the features have been taken away and we are unable to see some of the issues from reviews.
What problems is the product solving and how is that benefiting you?
Our review of the tickets that have come in for a quarter that we unable to have a good idea of how many tickets have come in .
It ensures that we keep offering a good service
What do you like best about the product?
Instabug provides the most reliable tools to work with. I love how I can record every issue and bug that is found and have them saved through screenshots or videos, or both. The way I can communicate with clients directly through the app makes it easier for both parties and eases the hassle of communication problems. I think Instabug is a very robust software that implements powerful tactics to solve bugs fastly.
What do you dislike about the product?
I would say that the prices are not the most friendly, and these don't include certain customization that I wish it had.
What problems is the product solving and how is that benefiting you?
It is essential to track and identify bugs. We can make a ticket and solve a report instantly, and it's helpful for our customer support service. It does not only a tool that helps us manage potential problems, but it also ensures that we as a business keep up the good customer service we want to keep offering.
Recommendations to others considering the product:
It's a clean software with an user-friendly UI that it's easy to get started with.
It has become instrumental in understanding my customers amd identifying issues in the app
What do you like best about the product?
How easy it was to integrate it in our app. Also, the fast response from agents whenever there's an issue
What do you dislike about the product?
The fact you cannot edit surveys, and the limitation on the possibilities it provides at the moment.
What problems is the product solving and how is that benefiting you?
I am asking people about my app (newly created) in order to understand if the product works as expected and provides the value it should.(qualitative feedback).
I also use it for nps surveys nd to leverage app updates
I also use it for nps surveys nd to leverage app updates
Recommendations to others considering the product:
Use it if you want to start receiving feedback fast.
Hybrid app bugs & feedback
What do you like best about the product?
Insights from users have allowed us to shape our product and keep them happy.
What do you dislike about the product?
I wish Ionic/Cordova was kept up to date and hybrid apps had better tracking out of the box (logs, errors, usage, etc). A similar level you get as a native native app.
What problems is the product solving and how is that benefiting you?
Bug reporting and feedback. Users can easily report and include screenshots, etc.
Recommendations to others considering the product:
Instabug is a great product. Nice integrations. Works well. Easy for users & admin. Support is very helpful & responsive. Could have better hybrid & web features, but still a great product for native and hybrid apps.
Great product for in-app feedback
What do you like best about the product?
Instabug has powered our ability to collect and receive direct feedback from our users. Users sending feedback has been a game changer for us and we really like the new survey tools.
What do you dislike about the product?
Messages direct from our team to our users are hard to find sometimes.
What problems is the product solving and how is that benefiting you?
We use Instabug to solicit and collect unsolicited feedback about our application, which has given us direct line to our users to continue to improve the app.
Great product! Awesome support team
What do you like best about the product?
I like the feedback and in-app messaging features and invocation on the screenshot.
What do you dislike about the product?
The individual bug/crash details page could be a bit clearer.
What problems is the product solving and how is that benefiting you?
With Instabug we are able to detect crashes better and collect feedback from users
Recommendations to others considering the product:
It's a holistic platform for your mobile app feedback and issue collection.
Very simply to use
What do you like best about the product?
It’s really simply to implement it in your app, just a few lines and all it’s done (crash reporting, chat and more). And the support is really quick.
What do you dislike about the product?
Some little bugs but like all frameworks
What problems is the product solving and how is that benefiting you?
Very fast tracking of bugs and chat with customers for issues
Instabug - the one bug I like.
What do you like best about the product?
I love instabug because my customers love the convenience of being in a position to instantly provide feedback. A win-win for both.
What do you dislike about the product?
Billing issues - for some reason, they are not easily resolved. It took me some effort to get them resolved and I am not fully convinced that it has been fixed for good.
What problems is the product solving and how is that benefiting you?
Plain and simple - for communicating with my developers instantly on what I and my customers see as issues / opportunities. The speed of communication and tracking has been vastly enhanced.
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