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Bad customer satisfaction
What do you like best about the product?
Im sure they're good for integrations but nothing from my experience.
What do you dislike about the product?
Negative experience. I reached out to see if we could get a refund of the service as we didn't do any kick off meeting and it was no longer needed. We signed the contract due to our integration partner unwinding on operations and Redox knew that too. Very unhappy with this company I had to consistently follow up with them. We ended up not getting a refund due to contract terms even though no service was provided.
If you're looking for a partner to help with integrations I would not recommend Redox. I did request to speak with the management team and still no response as of it.
If you're looking for a partner to help with integrations I would not recommend Redox. I did request to speak with the management team and still no response as of it.
What problems is the product solving and how is that benefiting you?
The problem was suppose to solve for integration
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Partnership with Redox - Microsoft Teams Patients App
What do you like best about the product?
It was wonderful to work with a talented set of people at this startup! I had the opportunity to work with Sean, Nijay, and Tristan and many more of the product managers, and engineers. Their work on interoperability is amazing and even though the Teams patients app is currently on hold, we loved the interaction and will definitely come back to this!
What do you dislike about the product?
The platform's business model and licensing
What problems is the product solving and how is that benefiting you?
Health data interop and easy access to patient records in collab and comm tools like Microsoft Teams
Reliable Partner
What do you like best about the product?
All of our Redox integrations have exceeded our expectations for monitoring and support. Solid response times and transparency!
What do you dislike about the product?
Redox dashboard can be more user friendly. We would like to see more of an elastic/Kibana search for messages.
What problems is the product solving and how is that benefiting you?
Solid API to connect with certain EHRs and large scale deployments for results/order messages.
Recommendations to others considering the product:
Redox’s vendor-agnostic approach allows organizations to send or receive messages securely in any format associated with their electronic health record (EHR). We love their flexibility.
Excellent service
What do you like best about the product?
The service and response of their support. Whenever our team has had need of their support or engineering team, Redox has always been incredibly responsive.
What do you dislike about the product?
The only real downside is a lack of interface reporting. Their model is great for businesses in need of healthcare interfaces, but when it comes to critical services, any delay can be costly, and it is can be very important that even short delays or message queues be communicated.
What problems is the product solving and how is that benefiting you?
We work in the ED space, providing wait time estimates and improving the patient experience throughout the entire ED visit. For us, having Redox allows us to focus on our core competency without having to manage VPNs or interface engines. Redox allows us to focus our engineering efforts on our AI and NLP engines to revolutionize the patient experience without wasting efforts managing interface connections to the various data points of disparate healthcare systems.
Recommendations to others considering the product:
Using Redox is great for fast integrations. While they may not be the right fit for everyone right out of the gate, or if you require an on-premise interface, they are a great solution for cloud integration, and take the burden off of your team for managing healthcare interfaces. They also remove the requirement that an engineer fully understand HL7 or healthcare data.
Impression of Redox
What do you like best about the product?
Innovative solution that meets a real need in healthcare. They are very responsive and helpful with their clients.
What do you dislike about the product?
Their Interoperability solutions are limited mostly to EMR systems which limits our ability to use them as a full Interoperability partner.
What problems is the product solving and how is that benefiting you?
Significantly improve EMR integration time and quality.
Redox simplifies working with HL7v2 feeds
What do you like best about the product?
API access and event alerts to HL7v2 feed data
What do you dislike about the product?
Custom data model, wish Redox supported FHIR natively
What problems is the product solving and how is that benefiting you?
Pulling patients data out of an Epic instance. Saved us a ton of time having to directly deal with HL7v2 data feeds, Redox performs great as an abstraction layer
Recommendations to others considering the product:
If your solution requires managing HL7v2 data feeds, you can simplify your development work considerably by working with Redox
Redox Not Well Suited for Small Deployments
What do you like best about the product?
We loved the idea, the promise, of a unified API with which to exchange data with our customer's EHR.
What do you dislike about the product?
Redox failed to deliver EHR integration. We looked to them for not only technical expertise but bureaucratic expertise: we know that a significant challenge with working in healthcare is understanding how to wrangle vendors into cooperation. They were unable to do so.
What problems is the product solving and how is that benefiting you?
We wished to exchange data with our customer's EHR: eClinicalWorks. Redox stated they had done dozens of eCW implementations. When it came time to work with eCW to design and develop a specification for the integration to be done, they generated boilerplate implementation documents that revealed that they either did not understand our requirements or they did not take the time to customize the document to convey our requirements to the EHR vendor.
Recommendations to others considering the product:
It's likely the experience would be different if we were a health system attempting to simplify integration with multiple large scale medical record platforms. However, a small business working with an independent practice integrating with a downscale EHR was apparently not a recipe for success.
Satisfied with Redox
What do you like best about the product?
Ease of sending and receiving messages in a streamlined way
What do you dislike about the product?
Limitations of different message models not always being a good fit for a given use case. Not being able to guarantee ordering of message transmission across models.
What problems is the product solving and how is that benefiting you?
Solving problems of patient workflows, having standardized validation of data in a certain format
Incredible Ease of Integration
What do you like best about the product?
Great data model and documentation. Fantastic team with whom it is very easy to work.
What do you dislike about the product?
We would really love an SDK! It would make future development even easier.
What problems is the product solving and how is that benefiting you?
The biggest problem of them all -- EMR integration. Redox uses their experience to take the strain of the heavy lifting off vendors so we can focus on deliver our core values.
Very well established with quality leadership
What do you like best about the product?
The leadership and coaching was outstanding. Niko is brilliant!
What do you dislike about the product?
There's nothing I can think of. Quality collaboration and teamwork across the board.
What problems is the product solving and how is that benefiting you?
This would be best answered by our implementation team as they are directly engaged with Redox.
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