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Redox Cloud Integration for Payers

Redox | 1

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External reviews

42 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Marty G.

One of the Best Software Integration Partners I have ever worked with

  • August 06, 2019
  • Review verified by G2

What do you like best about the product?
Our HIS integration work flow has been greatly simplified.
What do you dislike about the product?
I do not have any negative feedback at this time.
What problems is the product solving and how is that benefiting you?
We are solving our need for a turn key EMR integration solution for our Customer facing medical devices and applications

    Computer Software

Redox helps us focus on our core competencies

  • July 29, 2019
  • Review verified by G2

What do you like best about the product?
Redox salespeople know how to talk the talk and are helpful in calming nerves in a sales call/meeting, especially if you are a startup like us, with little experience in the healthcare industry. They make your story more believable. They are also good at maintaining a good connection with our partners and piping data thru to us.
What do you dislike about the product?
The costs are a bit high for what you get. And they don't quite have the experience they claim to have, in terms of integrating bidirectionally with ease with anyone. They also don't proactively monitor the connection for data passing thru it, so they're not really providing true 24/7 connectivity monitoring.
What problems is the product solving and how is that benefiting you?
We didn't want to spend time on managing a VPN connection and parsing data with various hospitals and EHRs, so they've helped out by providing that service. We can focus more of our energy on our core product.

    Hospital & Health Care

Good in theory, needs better communication channels

  • July 25, 2019
  • Review verified by G2

What do you like best about the product?
The core offering is the only valuable thing I have been able to identify thus far.
What do you dislike about the product?
Downtime between site onboarding and follow up. If the average turn around time is 6-8 for networks who have not integrated with Redox before then they should be categorized differently than networks who are already integrated and don't have the same time frame.
What problems is the product solving and how is that benefiting you?
Not having to deal with individual health networks.

    Health, Wellness and Fitness

We are in the early stages of working with Redox, just signed a contract

  • July 23, 2019
  • Review provided by G2

What do you like best about the product?
They are very knowledgeable technically and have lots of wisdom to impart, and are very accessible. They are a good cultural fit with our start-up.
What do you dislike about the product?
That we can't hire them to work for us directly :)
What problems is the product solving and how is that benefiting you?
EHR integration of our medical device data into various EHR. We have not realized any benefits yet, we just signed a contract with them.

    Health, Wellness and Fitness

Redox makes our life easier.

  • July 23, 2019
  • Review provided by G2

What do you like best about the product?
Being able to create one integration to work with multiple EHRs makes Redox a valuable tool in our integrations arsenal.
What do you dislike about the product?
My father used to tell me, if you don't have something nice to say, don't say anything. Well I only have nice things to say about Redox.
What problems is the product solving and how is that benefiting you?
We are in the process of building some new integrations where we hope Redox will help connect data to our users.
Recommendations to others considering the product:
Give them a try! They're documentation and support are very good.

    Hospital & Health Care

Great experience with Redox

  • July 19, 2019
  • Review verified by G2

What do you like best about the product?
Knowledgeable and helpful team with expertise on accessing EHR data.
Redox is also able to access various other systems in addition to EHR, e.g., financial systems, billing systems, scheduling systems, HIE data, etc.
System is straightforward to implement.
What do you dislike about the product?
Sometimes hard to know roles and responsibilities. Team directory would be helpful.
Cost structure can be a bit complicated and could be streamlined.
Would be nice to have International (OUS) capabilities including GDPR support.
Would also be nice to have some type of on-premise capability for direct integration vs. cloud only.
What problems is the product solving and how is that benefiting you?
Cloud-based EHR and related system integration.
Leveraging expertise to access and exchange data for internal applications.
Recommendations to others considering the product:
Excellent software-as-a-service (SaaS) offering that enables us to offload the connectivity/data pipe to Redox. Costs are all-in so no additional charges for definition, setup, implementation, testing, maintenance, updates, etc. This is a huge benefit for us.
Redox also enables us to leverage their EHR integration expertise (not a current core competency for us) to simplify implementations, customer discussions, hard to access data, etc.
Redox also has maximum cybersecurity qualifications, e.g., SOC2, HITRUST, etc.

    Kirby K.

Redox has been instrumental in allowing us to quickly develop and deploy HL7 V2 integrations.

  • July 18, 2019
  • Review verified by G2

What do you like best about the product?
Developers new to HL7 integrations find it far easier developing against JSON models and API's then working with HL7 V2. Implementing interfaces with clients can be done in a matter of weeks instead of months. Due to the standardization of the Redox models and the focused expertise of the Redox implementation teams.
What do you dislike about the product?
The ability to add additional information that does not already exist in the models takes longer then I would like. It would be great if customers could create their own custom extensions without having to involve Redox.
What problems is the product solving and how is that benefiting you?
We are able to focus on developing new integration functionality, while Redox is implementing the integrations with our clients. This allows us to roll at new functionality at a faster rate, and at the same time continue deploying integrations to production.

    Al D.

We have received extremely intelligent advice, and great customer service.

  • July 18, 2019
  • Review provided by G2

What do you like best about the product?
The client follow-ups help keep us on track
What do you dislike about the product?
What is to dislike about a company that does everything possible to solve your issues?
What problems is the product solving and how is that benefiting you?
We are gaining connectivity with EHR. Security, and confidence of our end client.

    Medical Devices

An easy to use Integration application

  • July 18, 2019
  • Review verified by G2

What do you like best about the product?
Redox is well suited for connecting to hospitals and obtain data in a standardized manner. Standardization is the biggest benefit as different hospitals have different formats of data.
What do you dislike about the product?
Any Changes to data format (JSON) are not easy as it has to be drive by Redox team and is dependent on Redox product roadmap.
What problems is the product solving and how is that benefiting you?
Easy connection to hospitals. Standardization of data. Using Queues to pipeline data flows makes it easier to manage than traditional approaches of flat files.

    Joanna G.

I have used redox to pull the surgical schedule out of our epic and cerner hospital accounts

  • July 18, 2019
  • Review provided by G2

What do you like best about the product?
We have had no issues working with redox, they have found a way to get us what we need, very smart and capable team
What do you dislike about the product?
Sometimes they are slow to respond to questions
What problems is the product solving and how is that benefiting you?
We are solving the issue of scheduling vendors which is a time consuming task for hospital staff.
Recommendations to others considering the product:
Great service

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