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A nice and clean SaaS learning management platform
What do you like best about the product?
The Intellum Platform provides a simple and clean way to organize and present training. For quick implementation of a basic learning platform this fully fits the bill.
The customer support team is very friendly and helpful and very patient with our team as we continue to learn about the platform.
There are a good number of options for types of training that can be supported adn the assessment capabilities are also quite nice and easy to implement.
The customer support team is very friendly and helpful and very patient with our team as we continue to learn about the platform.
There are a good number of options for types of training that can be supported adn the assessment capabilities are also quite nice and easy to implement.
What do you dislike about the product?
There are some limitations in the platform such as not being able to schedule retirement/sunset of content that have caused us to create manual workarounds to compensate for.
The help articles are also a bit lacking - they are good introductions to basic features but leave a lot of information out for more technical help. For instance, an article on setting up the Credly integration under the gamification menu never identified what happens if the activity/path is made inactive, or if the gamification is turned off - two different actions from the platform that cost us replacement of 12,000 badges.
Changes to how things display or operate in the platform are sometimes rolled out without notice adn sometimes without sufficient explanation so it feels like no notice. We recently found some pages displaying incorrectly and we could not explain why they were not showing correctly. When we contacted the support team we were informed that a change in the platform had been rolled out that was not identified in a the newsletter and our team had to modify some code in the platform to return the view to what was needed.
The help articles are also a bit lacking - they are good introductions to basic features but leave a lot of information out for more technical help. For instance, an article on setting up the Credly integration under the gamification menu never identified what happens if the activity/path is made inactive, or if the gamification is turned off - two different actions from the platform that cost us replacement of 12,000 badges.
Changes to how things display or operate in the platform are sometimes rolled out without notice adn sometimes without sufficient explanation so it feels like no notice. We recently found some pages displaying incorrectly and we could not explain why they were not showing correctly. When we contacted the support team we were informed that a change in the platform had been rolled out that was not identified in a the newsletter and our team had to modify some code in the platform to return the view to what was needed.
What problems is the product solving and how is that benefiting you?
This platform provides a location to house and provide training content access across several differents lines in the business.
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Phenomenal user interface for end user and admin. Content building is very straightforward.
What do you like best about the product?
The ability to make content quickly and easily is top tier. Implementation was quick and straightforward. Customer support has been very helpful.
What do you dislike about the product?
Not an IT guy but more interoperability with other systems that is able to be done by the user would be great.
What problems is the product solving and how is that benefiting you?
Getting training out to everyone. Being able to put out the same training to every market. Tracking and documenting training in real time.
The support I've received for Evolve has been solution oriented and clear to follow.
What do you like best about the product?
I love a few things about Evolve:
- You are able and it is very easy to tag courses
- You are able to title the courses in the back end and have a different title for learners to see
- I love the simple it is to implement language versions through the import/export feature and how the language versions are kept together under one course
- The customer support I receive is very quick to respond, solution oriented and is able to provide screenshots for clarity and think along to provide alternative solutions if there is no clear one.
- I love how you are able to 100% customize the courses we build from the theme, but also the individual components and the settings provided
- I love the assets library on Evolve, it allows us to reuse assets with ease and we can tag them accordingly. And how easy it is to update these assets!
- You are able and it is very easy to tag courses
- You are able to title the courses in the back end and have a different title for learners to see
- I love the simple it is to implement language versions through the import/export feature and how the language versions are kept together under one course
- The customer support I receive is very quick to respond, solution oriented and is able to provide screenshots for clarity and think along to provide alternative solutions if there is no clear one.
- I love how you are able to 100% customize the courses we build from the theme, but also the individual components and the settings provided
- I love the assets library on Evolve, it allows us to reuse assets with ease and we can tag them accordingly. And how easy it is to update these assets!
What do you dislike about the product?
I would love for Evolve to have the following:
- Direct content editing similar to Rise; my colleagues like this in Rise a lot because it is easy to make the changes instead of going through the back-end/on the side.
- The possibility to send out viewing links without having to make new user accounts for viewers to see the work in progress.
- The possibility to add folders to the assets library so we are able to organise(?) although the filters and possibility to tag is already amazing at finding assets we need.
- Possibly an integration with Shutterstock?
- Direct content editing similar to Rise; my colleagues like this in Rise a lot because it is easy to make the changes instead of going through the back-end/on the side.
- The possibility to send out viewing links without having to make new user accounts for viewers to see the work in progress.
- The possibility to add folders to the assets library so we are able to organise(?) although the filters and possibility to tag is already amazing at finding assets we need.
- Possibly an integration with Shutterstock?
What problems is the product solving and how is that benefiting you?
Evolve allows us to:
- author our courses in a large variety of interactive, engaging ways and publish it as SCORM packages onto our LMS
- create translated/language versions of the same course in a simple and time efficient way in collaboration with our translation team
- review and comment on our courses in progress before publishing
- store our assets for the courses in a centralised place that can be tagged, filtered and reused
- author our courses in a large variety of interactive, engaging ways and publish it as SCORM packages onto our LMS
- create translated/language versions of the same course in a simple and time efficient way in collaboration with our translation team
- review and comment on our courses in progress before publishing
- store our assets for the courses in a centralised place that can be tagged, filtered and reused
External Training Platform Not For Employees
What do you like best about the product?
Interface customization and branding options.
What do you dislike about the product?
Very poor Search, lack of stability and inconsistent data, lack of personalization, lack of integrations, lack of governance, high turnover of Customer Support/Success staff, lack of visibility to future changes.
What problems is the product solving and how is that benefiting you?
Offers our customers and partners access to product training. We can host and schedule our own employee training.
Simply the best learning platform and vendor we have ever worked with
What do you like best about the product?
The Intellum Platform is very easy to use and implement, yet it can handle a wide range of use cases. Thanks to the comprehensive API, any feature that may not already exist on the platform is easily developed. Its wide range of connectors help integrating with all of our tenants and IT services.
The SaaS is robust and scalable and we never experienced any impacting downtime or issue while having thousands of customers using the platform every day.
Intellum as a company pays close attention to customer feedback and project success. The teams also play a huge role in our experience: our Sales and CSM are mindful and extremely helpful, the project team is proactive and professional, and the support team is both reactive and very efficient.
The SaaS is robust and scalable and we never experienced any impacting downtime or issue while having thousands of customers using the platform every day.
Intellum as a company pays close attention to customer feedback and project success. The teams also play a huge role in our experience: our Sales and CSM are mindful and extremely helpful, the project team is proactive and professional, and the support team is both reactive and very efficient.
What do you dislike about the product?
The development lifecycle (staging/QA/production) is still maturing, not very useful for now.
What problems is the product solving and how is that benefiting you?
Intellum provides a first-class platform to accomodate our learning content for Customer education and internal Corporate learning.
The SaaS approach allows us to focus on content, delivery and customer experience.
Intellum's features help us manage access to our content based on different types of profiles and licenses. The platform's API and connectors allow us to integrate with other tools/platforms, making learning an easy and transparent experience for our customers.
The SaaS approach allows us to focus on content, delivery and customer experience.
Intellum's features help us manage access to our content based on different types of profiles and licenses. The platform's API and connectors allow us to integrate with other tools/platforms, making learning an easy and transparent experience for our customers.
Intellum keeps our content organized and provides the insights our company needs.
What do you like best about the product?
I love the Evolve integration with Intellum. It makes creating and maintaining our content so much easier! Some features I appreciate the most include automatic syncing from Evolve to Intellum, user group restrictions that help us customize content to specific target audiences, and reporting capabilities.
I've always had speedy and helpful responses from Support and appreciate their knowledge and expertise.
I've always had speedy and helpful responses from Support and appreciate their knowledge and expertise.
What do you dislike about the product?
I absolutely love all the reporting options, however, it would be nice if I could create a custom dashboard to present simple data pulled from certain reports. For example, we are using Asana now and I love having at-a-glance numbers to reflect the number of tasks completed. Some data I'd love to quickly pull in a dashboard would be: active user count, number of in progress and passed enrollments, and something to help us track content published in a certain time-period.
What problems is the product solving and how is that benefiting you?
Intellum allows us to easily host learning content for our customers that, in turn, can potentially help deflect customer support calls.
Simplified LMS for Simple use cases
What do you like best about the product?
Intellum does a good overall job of creating the framework for a site immediately. Things work immediately because they are in the safe environment intellum created.
What do you dislike about the product?
Customization it's something I wish to see more of. Being able to customize what buttons say or being able to customize emails being sent out would be incredibly helpful.
What problems is the product solving and how is that benefiting you?
It is our main page for customers to take our courses and achieve certification through our training. It organizes and allows us to retrieve and give our certifications to our users.
Intellum fits our business
What do you like best about the product?
Intellum assigns a customer account rep for each business and that person dives deep into your business and really learns how you use their platform so can easily make suggestions of best practices and address any questions or concerns. The platform itself is very easy to use which is a big plus for a team of content writers that were not necessarily trained in authoring and are learning as we go.
What do you dislike about the product?
The simplicity of the platform can sometimes also be a negative in that the template is the template - there are not a lot of options for layout and look/feel inside an activity.
What problems is the product solving and how is that benefiting you?
We use the Intellum Platform as our only knowledge base/content management AND as our only learning management system for our customer facing field employees. Both Sales and Customer Service employees rely on the training they receive and the content they can access in the tool to perform their day to day jobs. We also use it to communicate breaking news alerts because the users have been trained to check there first for info on any issues or important updates.
Happy with Intellum!
What do you like best about the product?
Their customer support is always so attentive and helpful. It is easy to set up and upload external SCORM files for e-learning.
What do you dislike about the product?
Sometimes the settings logic can be a bit confusing or can cause errors with retakes for failed activities or quizzes. Additionally, their report system (unless you pay for the insights) is not very user friendly and can be difficult to learn and use.
What problems is the product solving and how is that benefiting you?
Helps us easily manage our customer education program.
Great functionality for customer education
What do you like best about the product?
Intellum has a huge range of options that allow you to strategize your customer education programme - credentials, reputation points, groups, action links.
What do you dislike about the product?
Intellum reporting is quite clunky and not very user friendly.
What problems is the product solving and how is that benefiting you?
Intellum allows us to put all of our customer training in one place, and have customers access training anywhere, anytime.
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