incident.io
incident.ioExternal reviews
179 reviews
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Developer-friendly incident management, fully integrated into slack
What do you like best about the product?
I would really highlight the customer-centricity of the team working in incident.io. Feedback is always heard and has lead to product improvements - with a very short delivery cycle.
The quality on the execution on the idea is usually quite polished and has a developer-friendly orientation.
In general the feature it has fit 1:1 with the needs that an engineering org migh have:
- automation on incidents - making the incident management programmatic
- communication across channels - either SMS, mail and primarily slack
- flexibility on rules and categories, as well as internal fields
- 1-click post-mortem reports - this is a killer feature, time saving, that helps a lot to have relevant conversations around incidents (instead of spending time curating a timeline)
the way that the slack application is setup saves time during an incident and guides quite well on its handling.
The quality on the execution on the idea is usually quite polished and has a developer-friendly orientation.
In general the feature it has fit 1:1 with the needs that an engineering org migh have:
- automation on incidents - making the incident management programmatic
- communication across channels - either SMS, mail and primarily slack
- flexibility on rules and categories, as well as internal fields
- 1-click post-mortem reports - this is a killer feature, time saving, that helps a lot to have relevant conversations around incidents (instead of spending time curating a timeline)
the way that the slack application is setup saves time during an incident and guides quite well on its handling.
What do you dislike about the product?
As suited as it's for developers - it can lack sometimes API's to integrate across systems.
The developer-first mindset might make it also a bit less intuitive to adopt for non-engineering teams - but practicing helps a lot on visualizing how it's used.
The developer-first mindset might make it also a bit less intuitive to adopt for non-engineering teams - but practicing helps a lot on visualizing how it's used.
What problems is the product solving and how is that benefiting you?
- communication across departments
- transparency on systems status - both internally and externally
- standardization of incident management with a programmatic tool
- transparency on systems status - both internally and externally
- standardization of incident management with a programmatic tool
Incident.io Automations Help Us Focus on Solving Issues!
What do you like best about the product?
Incident Workflows - The tool significantly reduces the time it takes to kick off an incident. The workflows enable our teams to focus on resolving issues while getting gentle nudges from the tool to provide updates and assign actions, roles, and responsibilities.
Ease of Use - You don't have to be a programmer or an engineer to create workflows or customize the tool for your organization.
Slack Commands - The Slack commands feel natural and approachable for team members in our workspace.
Ease of Use - You don't have to be a programmer or an engineer to create workflows or customize the tool for your organization.
Slack Commands - The Slack commands feel natural and approachable for team members in our workspace.
What do you dislike about the product?
The tool is dynamic, and our customer success team is very responsive to feature requests.
Any "dislikes" around the tool are quickly addressed, and in my experience, the tool already has the feature; I just hadn't searched the extensive knowledge base!
Any "dislikes" around the tool are quickly addressed, and in my experience, the tool already has the feature; I just hadn't searched the extensive knowledge base!
What problems is the product solving and how is that benefiting you?
They are taking the pain out of incident management. The tool makes it simple for any team member, regardless of role, to report a problem to the business, and help get the right people in the room to solve it.
A joy to use
What do you like best about the product?
I'm constantly presently surprised by its behaviors, its integrations just work, and the process makes a lot of sense. On top of that, it's fast and makes the administrative side of incidents a breeze.
What do you dislike about the product?
I'd love to see them get into alerting and escalations. I'm not sure they need to be the complete solution to everything, but their finesse to integrations could only improve the market.
What problems is the product solving and how is that benefiting you?
We use Incident.io to drive our incident response process, handle follow up items and communicate with other teams and the company.
Simplifying Incident Management and Communication
What do you like best about the product?
Incident.io stands out as a valuable tool for automating incident management and communication, with its effective Slack bot integration leading the way. The platform's compatibility with multiple external tools, such as Ops Genie, makes it an excellent central hub for managing incidents.
Another handy feature is its ability to automate routine actions, such as postmortem reports generation. This automation can significantly reduce the time spent on manual, repetitive tasks, reusing the incident communication channel on Slack as a basis for the postmortems summary.
Another handy feature is its ability to automate routine actions, such as postmortem reports generation. This automation can significantly reduce the time spent on manual, repetitive tasks, reusing the incident communication channel on Slack as a basis for the postmortems summary.
What do you dislike about the product?
To get the most out of Incident.io, teams might have to rethink their usual processes and be open to changing how they handle things.
What problems is the product solving and how is that benefiting you?
Streamlining the incident management process allows team members to focus on more important tasks, rather than spending time managing the process itself.
Wonderful UX and Potential for the Future
What do you like best about the product?
Incident.io has a seamless UX. The styles on the site all look polished. Their responsiveness to adding features and fixing bugs when onboarding was wonderful to have. The patterns they've laid out are heading in a great direction and will allow them for future successes.
What do you dislike about the product?
Administration needs a bit of improvement. Terraform support is still new, but lacking in a few regards. The difference in data between what is exposed in the UI and what is available in the API makes customizing and measuring different aspects of the IM lifecycle quite tedious.
What problems is the product solving and how is that benefiting you?
The Incident Management UX was a large challenge for us. Incident.io has improved that by allowing the right amount of customizability and sane defaults that encourage users to use the product properly.
Incident.io is a game changer
What do you like best about the product?
There are so many things to rave about with this product. After a lengthy vetting process with multiple incident management tools, we decided to purchase incident.io for managing incidents. One key factor in this decision was the ease of use -- it was so extremely simple to set up, adjust on the fly, add or subtract features, it made a real difference compared to other software. The other major factor in choosing incident.io was the vested interest of the team in our success. The engineers and customer success folks listened to our requests, added features to their product roadmap based on our needs, and quickly turned around solutions when we ran into issues. The personal care taken to ensure the rollout of incident.io to the company was beyond anything I've experienced with other vendors (in any space). I can't say enough good things about this product, this team, or this company.
What do you dislike about the product?
It's difficult for me to pinpoint any particular thing that I dislike about the product. Whenever I've run into major issues/concerns, my customer success partner and a product manager have always sat down, heard my concerns, and devised short- and long-term solutions.
What problems is the product solving and how is that benefiting you?
Incident.io has allowed my company to make incidents more visible, more streamlined, and more automated. My company already had an incident management process in place, but incident.io allowed a very lengthy process to be automated down to a few key strokes. It removed a lot of the stress from the Incident Commander on tasks and management. The triage feature helped remove some of the fear for on-call engineers around starting incidents, which has lead to more visibility about recurring issues and areas for improvement.
Awesome tool
What do you like best about the product?
Of all the tools I have used to manage Incidents, Incident.io is by far the greatest. The Slack integration is brilliant. It makes it easier to manage and inform all company levels about any incident happening in the company.
Their support team is also a good part of what they do. They usually respond very quickly and are super attentive.
Their support team is also a good part of what they do. They usually respond very quickly and are super attentive.
What do you dislike about the product?
There is nothing I dislike about the tool. I wish they keep growing and adding more features to it. There is only one feature that I can think of that would be good to have now; since Slack released the call feature would be good if we could take advantage of it on incident channels - adding this part here without checking if they already support something like it.
What problems is the product solving and how is that benefiting you?
incident.io is central to our incident management process. Before, we used another more complex tool that lacked the option of integrations we have now, making our incident management way faster and quicker.
Great product with the rightintegrations!
What do you like best about the product?
Being able to respond to incidents in slack is a game changer. No more tab switching.
What do you dislike about the product?
There could be more customization options.
What problems is the product solving and how is that benefiting you?
It helps us put our precious time and energy where it's needed.
Seamless Incident Experience
What do you like best about the product?
incident.io as a fantastic solution for incident management! From my experience, it's by far the quickest and most efficient way to get started with incident management. The tool's Slack-based workspace is simply brilliant, ensuring that everyone, including business owners, sys admins, and engineers, stays informed and up-to-date on the incident at hand. What's more, it's incredibly easy to get started with since all ICM tasks can be performed directly through Slack, so there's no need for responders to spend time learning a new tool. All in all, I highly recommend incident.io to anyone looking for a seamless and effective way to manage incidents
What do you dislike about the product?
I wish I was able to create my own custom apps for incident.io so that others could use it. As a sort of incident app store, so that others can share their apps and integrations. I also wished you could make your own automations
What problems is the product solving and how is that benefiting you?
incident.io is helping our growing team to get off the ground with ICM and setting up and streamlined process that aligns with our product and customer goals. The most important part, it scales as we need it to.
Great way to understand what needs to be done
What do you like best about the product?
Incident IO has helped my team and me a ton in communication when it comes to several incidents. It has provided a structured framework of dealing with certain business impacting scenarios. If you are looking for a tool where technical and non-technical people alike can provide insights and raise incidents through mediums such as slack.
What do you dislike about the product?
The only thing I wish incident would have is a more in-depth integration for task-management software such as linear. The integration only goes as far as linking a task to a specific incident, but it would be nice to receive progress updates of any given task.
What problems is the product solving and how is that benefiting you?
It helps us structure conversations and keep the team organized while handling incidents with ranging severities. Also helps us understand the scope and priority of the issues we face much quicker.
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