incident.io
incident.ioExternal reviews
179 reviews
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Excellent Product
What do you like best about the product?
The product is easy to use, provides good communication and keeps the entire trajectory organized with the integrations that the product offers. So, incident.io is a great tool to improve the incident identification process. Highly recommended for anyone who wants to keep incidents well communicated.
What do you dislike about the product?
I have practically nothing to complain about the product, but what I don't like about incident.io is that the notification options are limited. But even so, the existing notifications are very useful to keep the whole team informed about the incident and the progress of its resolution.
What problems is the product solving and how is that benefiting you?
Incident.io is mainly solving the issue of incident reporting and incident resolution reporting. And it even allows integration with our slack, further improving our real-time communication.
Great tool
What do you like best about the product?
Incident.io helps my teams focus on the problem itself instead of the tools. It is a really game-changing product during and after the incidents. Before incident.io we were always struggling to collect important information about the incidents.
What do you dislike about the product?
As I said the tool is great, but it could have some improvements on reports and post-mortems documents generator.
What problems is the product solving and how is that benefiting you?
Incident.io help us follow a lean process during an incident by automatizing many tasks and collecting information at the right time. I can say we now spend less time managing the boring details and focus more on the problem we have to solve.
Structured incident response do make a diference
What do you like best about the product?
The slack integration makes it so easy to manage the incident, it’s a breeze to have it and not having to worry about forgetting some step, there are tons of ways to customize the decisions and automate communication. It’s a should have for companies worried about sustaining a good response time when it’s needed, managing incidents should be about the issue in hand and not about remembering the steps in between.
What do you dislike about the product?
On "Insights," it would be great to have more information for correlated issues.
A better timeline, especially when the problem is only noticed later on. The ability to add correlations like the epic where the problem was introduced and moments where we could have caught it before it escalated into an incident.
A better timeline, especially when the problem is only noticed later on. The ability to add correlations like the epic where the problem was introduced and moments where we could have caught it before it escalated into an incident.
What problems is the product solving and how is that benefiting you?
Atumates the process so I do not have to worry about forgetting something
Simple and practical tool
What do you like best about the product?
Very intuitive tool, we use it integrated with slack and it works perfectly.
Our process was guided and new people adapt easily
Our process was guided and new people adapt easily
What do you dislike about the product?
So far I haven't found anything that has disappointed me.
What problems is the product solving and how is that benefiting you?
clarity in the incident process, integration with slack
Helps me to do my job quickly!
What do you like best about the product?
incident.io allows us to focus on resolving the incident and helps everyone to be on the same page. Being integrated with Slack makes it easy, quick and comfortable for everyone to use!
What do you dislike about the product?
The status page should allow us to share the URL in different languages.
What problems is the product solving and how is that benefiting you?
It helps to keep everyone on the same page and to update incident status a lot faster!
Central to our incident response processes
What do you like best about the product?
incident.io allows us to focus on resolving the incident, not the admin around it. Being integrated with Slack makes it really easy, quick and comfortable to use for anyone in the company, with no prior training required.
It's very customisable, with the powerful workflows features and the flexibility to create as many custom fields as we need to help us with our reporting.
The growing list of integrations with tools such as Jira, Pagerduty, our status page provider, etc, really helps keep everything together.
It's very customisable, with the powerful workflows features and the flexibility to create as many custom fields as we need to help us with our reporting.
The growing list of integrations with tools such as Jira, Pagerduty, our status page provider, etc, really helps keep everything together.
What do you dislike about the product?
There's nothing in particular I dislike, really. There's obviously so much more a tool like this could do, but the team are great and have to seem to have a clear vision, with new features being delivered quickly and at a consistently high quality.
What problems is the product solving and how is that benefiting you?
incident.io is central to our incident management process. Before we tried to manage incidents in a similar way, but it was ad-hoc and took time away from resolving the incident. Having this managed consistently, plus all the extra features incident.io has to help manage and report on incidents takes a lot of load off those participating in incidents, allowing them to focus on what really matters.
incident.io - great team, great product
What do you like best about the product?
Customisation to your team's needs is almost endless. The team is incredibly receptive to feedback and is constantly trying to innovate!
What do you dislike about the product?
Implementing new software into teams can always be challenging. Just need to make everyone realise how great a tool it can be!
What problems is the product solving and how is that benefiting you?
Standardising business processes whilst teaching the company the long term value of effective incident resolution and post-incident insights.
A great tool that makes incident management easy
What do you like best about the product?
I enjoy that everything (or most things) is on Slack. I'm on slack all day at work, so not having to flick through other apps to get all my information is vital. Also, bringing in more people is as easy as calling their slack handle. Whether I'm involved in reporting or following an incident, I find it helpful just to use slack.
Incident.io also has a feature for game days, which my team have used in the past. This feature helped me build my confidence in dealing with incidents, as it is similar to how you would report and deal with an actual incident.
Also, I appreciate the web UI that incident.io has. They have some beneficial integrations that I use, and I'm sure they are working on adding more which should help more people.
I like the zoom call added to every incident. I think it's a great touch!
Incident.io also has a feature for game days, which my team have used in the past. This feature helped me build my confidence in dealing with incidents, as it is similar to how you would report and deal with an actual incident.
Also, I appreciate the web UI that incident.io has. They have some beneficial integrations that I use, and I'm sure they are working on adding more which should help more people.
I like the zoom call added to every incident. I think it's a great touch!
What do you dislike about the product?
I've not worked with this tool that much, so I can't think of anything I dislike. There is one thing I would like to see improved:
- I would like the "Incident Timeline" part to have more details as it's added to the post-mortem. Or, if possible, change the way it's visualised so it's more UX-friendly.
- I would like the "Incident Timeline" part to have more details as it's added to the post-mortem. Or, if possible, change the way it's visualised so it's more UX-friendly.
What problems is the product solving and how is that benefiting you?
Incindent.io makes incident management easier. Every company, including ours, will have incidents at some point. So being able to have a tool that brings every step of incident management together and also to Slack which everyone uses at all times, is very beneficial.
Best Incident Management System.
What do you like best about the product?
Incident.io tech support is fantastic. When you have a problem, someone from incident.io immediately opens a chat with you in the slack channel, email, or anywhere else to solve the problem immediately. In addition, the evolution of functionalities happens very quickly, with a shallow feedback cycle, which helps us evolve daily.
What do you dislike about the product?
There is nothing that I dislike. Everything is amazing.
What problems is the product solving and how is that benefiting you?
incident.io solves problems such as automatically opening incidents through alerts, managing information, postmortem issues, metrics, and all other necessary information about incidents, centralized in a single place, no matter how much you use different tools.
Great user experience and flow control throughout an incident
What do you like best about the product?
Incident provides a great user experience when it comes to incident management. The app helps the incident lead when it comes to assigning tasks and following them up. Users of updates and prompting the team when needed is also something it does excellent. In a moment when efforts need to be fully focused on actually handling whatever is happening, Incident releases quite a lot of burden off the team's shoulders.
What do you dislike about the product?
It would be great if Incident could find a way to keep discussions less isolated. Because it all ends up happening within Slack, threads all over the place make it difficult to follow all conversations. I can see Incident helping out teams better handle this.
What problems is the product solving and how is that benefiting you?
Several painful processes upon any given incident, regardless of its size, for example, lead assignment, tasks management, end users comms, team organisation, handy reminders, etc.
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