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Structured and clear process of incident response
What do you like best about the product?
Incident.io is extremely helpful when dealing with Incidents, it helps to follow a clear and intuitive process. It allows bringing a structure into the incident investigation, but what is especially valuable, it enables great functionality to track mortem analysis and follow-up actions as per agreed mitigation plan.
I definitely recommend this easy-to-use and reliable tool.
I definitely recommend this easy-to-use and reliable tool.
What do you dislike about the product?
The only one thing that comes to my mind is Metrics Dashboard - Insights. It would be great to have a wider range of available metrics and ensure more flexibility when choosing custom fields.
As of now I need to export data to Excel to analyze the data.
As of now I need to export data to Excel to analyze the data.
What problems is the product solving and how is that benefiting you?
We use Incident.io to manage our incident management process.
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Love the app and customer support!
What do you like best about the product?
- I really like the app: easy to use, has a good range of features
- Our CSM Georgie is great: she is very helpul and proactive
- Inicdent.io team welcome any feedback and deliver features fast!
- Our CSM Georgie is great: she is very helpul and proactive
- Inicdent.io team welcome any feedback and deliver features fast!
What do you dislike about the product?
Nothig comes to mind.
It is a relatively a new app, but the new features are delivered regualry.
It is a relatively a new app, but the new features are delivered regualry.
What problems is the product solving and how is that benefiting you?
Incident manamgment organisation, keeping the right stakeholders in the loop.
Developer and Business Friendly Incident Management
What do you like best about the product?
One of the major benefits of working with incident.io is their customer focus. Feedback is easy to provide and listened to. Improvements happen quickly. And they care about the UX and DX of their solutions. Questions are also welcomed and quickly answered. The friendly interactions are some of the best I've had in buyer relationship.
The ease of use enables non developers to be comfortable using the tooling if needed, but it's also very developer centric. Which treads a very thin line of making most people happy. Kudos!
The level of customisation makes it easy to support a wide variety of workflows and we were able to setup things with no hassle. The UI and slack integration are just so easy to use.
The ease of use enables non developers to be comfortable using the tooling if needed, but it's also very developer centric. Which treads a very thin line of making most people happy. Kudos!
The level of customisation makes it easy to support a wide variety of workflows and we were able to setup things with no hassle. The UI and slack integration are just so easy to use.
What do you dislike about the product?
Very little for me to dislike. Which is super rare for me to say! Other tooling often does the job but is painful to use, or lovely to use and doesn't do what you need. Not true for incident.io.
What problems is the product solving and how is that benefiting you?
Removing the confusion and pain around incidents. Makes it easy for those solving the incidents to focus on remediation and those handling comms to do just that. And those observing can see the status and latest without needing to distract anyone.
A must for incident management
What do you like best about the product?
A seamless Slack integration, easy to set up and always adding great features regularly.
What do you dislike about the product?
That their pricing tiers are mostly get in touch with Sales, and not self-serve
What problems is the product solving and how is that benefiting you?
Reporting incidents swiftly and automating the process of creating Slack channels, zoom calls and updating our status sites swiftly
ease of use, ease of communication. A very well rounded product
What do you like best about the product?
The website is extremely useful when joining incidents as you can see the full time line instantly without having to scroll through slack cahnnels
What do you dislike about the product?
There are no dislikes as of yet using incident io
What problems is the product solving and how is that benefiting you?
From our previous incident management system, incident.io is solving the problem of allowing for greater collaboration and a single source of truth when it comes to dealng with incidents.
An indispensable tool in a virtual/remote world of business
What do you like best about the product?
- The team. Wonderfully responsive and always quick to address questions or feature requests
- All the automation tools that can be customised, making the tool work for the way our business works
- Great reporting in the background that is continually being developed
- All the automation tools that can be customised, making the tool work for the way our business works
- Great reporting in the background that is continually being developed
What do you dislike about the product?
Very little to dislike... Genuinely. Nothing really to say here!
What problems is the product solving and how is that benefiting you?
In the tech space of a product, managing issues, reacting quickly, solving them, and ensuring we can follow through on follow ups to prevent them happening again.
Amazing tool and awesome team!
What do you like best about the product?
- It's simple and easy to use.
- It integrates with almost every tool we need.
- Team is just outstanding anytime we are stuck or need something.
- It integrates with almost every tool we need.
- Team is just outstanding anytime we are stuck or need something.
What do you dislike about the product?
Nothing comes to mind so far! Before we wanted more metrics and the team shipped the feature to make it happen.
What problems is the product solving and how is that benefiting you?
We are using incident.io for E2E incident management.
Excellent experience
What do you like best about the product?
incident.io's outstanding customer support and feature-rich interface make it a standout choice for incident management. It has truly been a valuable asset for our team, helping us streamline our incident resolution processes and enhance overall efficiency.
What do you dislike about the product?
Everything i'd say Incident.io lacked, they would take into consideration and next thing you know they'd make it available in the near future
What problems is the product solving and how is that benefiting you?
Resolving incidents much quicker and more efficiently
Incident.io makes incident management so much less painful
What do you like best about the product?
I like best about incident.io that it augments your processes with all the steps that just make sense during incident handling.
Be it automatically creating Incident Analysis Documentation, scheduling follow-ups or simply making sure that everyone can contribute in some way.
At the same time it's flexible enough to account for different processes and organisational setups that work even for larger, globally distributed organisations with very specific requirements.
Last but not least, the customer support has been nothing but amazing. Feedback is immediatly heard and reacted to, and bugs were fixed in a matter of days max. Whole new features we asked for were delivered in an astonishingly short amount of time.
Be it automatically creating Incident Analysis Documentation, scheduling follow-ups or simply making sure that everyone can contribute in some way.
At the same time it's flexible enough to account for different processes and organisational setups that work even for larger, globally distributed organisations with very specific requirements.
Last but not least, the customer support has been nothing but amazing. Feedback is immediatly heard and reacted to, and bugs were fixed in a matter of days max. Whole new features we asked for were delivered in an astonishingly short amount of time.
What do you dislike about the product?
Mobile Browser experience could be improved or maybe even a native mobile app being created.
What problems is the product solving and how is that benefiting you?
Incident.io comes into play when things are going south, and it helps us get back on track as quickly and as smoothly as possible. Thanks to this tool, we can now foster a culture of ownership and responsibility much easier.
Great incident tooling
What do you like best about the product?
Incident.io has dramatically improved the experience for calling incidents in our organization, and improved the process we use to handle them. Good support and documentation during implementation has made the transition smooth, and new users have found the product easy enough to grasp that training isn't generally required (the `/inc tutorial` functionality covers most of the rest).
It's allowed us to deprecate and remove an inferior home-grown alternative, make things smoother/easier/less stressful during incidents, and provided much more insight into what we're doing.
External and internal status pages integrate nicely with custom fields and flows; and incident.io integrates nicely with our existing monitoring, alerting, and communications stack.
It's allowed us to deprecate and remove an inferior home-grown alternative, make things smoother/easier/less stressful during incidents, and provided much more insight into what we're doing.
External and internal status pages integrate nicely with custom fields and flows; and incident.io integrates nicely with our existing monitoring, alerting, and communications stack.
What do you dislike about the product?
There are a number of improvements incidents.io can make that can enable better processes in an organization- the majority of these are on the roadmap, so less a dislike about incident.io, and more impatience.
It's very tempting to use incident.io for non-incident operational processes, be they maintenance/upgrades, customer requests, etc- the lack of alternative keywords and varied flows makes that tricky, but the issue is on the roadmap.
Merging incidents/incident swimlanes could help in more complex scenarios, and again, is on the roadmap.
Better API documentation, and terraform support would be very nice.
It's very tempting to use incident.io for non-incident operational processes, be they maintenance/upgrades, customer requests, etc- the lack of alternative keywords and varied flows makes that tricky, but the issue is on the roadmap.
Merging incidents/incident swimlanes could help in more complex scenarios, and again, is on the roadmap.
Better API documentation, and terraform support would be very nice.
What problems is the product solving and how is that benefiting you?
Incident.io improves our ability to handle and mitigate unexpected business risk from a number of different sources.
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