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Simplifying Incident Management and Communication
What do you like best about the product?
Incident.io stands out as a valuable tool for automating incident management and communication, with its effective Slack bot integration leading the way. The platform's compatibility with multiple external tools, such as Ops Genie, makes it an excellent central hub for managing incidents.
Another handy feature is its ability to automate routine actions, such as postmortem reports generation. This automation can significantly reduce the time spent on manual, repetitive tasks, reusing the incident communication channel on Slack as a basis for the postmortems summary.
Another handy feature is its ability to automate routine actions, such as postmortem reports generation. This automation can significantly reduce the time spent on manual, repetitive tasks, reusing the incident communication channel on Slack as a basis for the postmortems summary.
What do you dislike about the product?
To get the most out of Incident.io, teams might have to rethink their usual processes and be open to changing how they handle things.
What problems is the product solving and how is that benefiting you?
Streamlining the incident management process allows team members to focus on more important tasks, rather than spending time managing the process itself.
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Wonderful UX and Potential for the Future
What do you like best about the product?
Incident.io has a seamless UX. The styles on the site all look polished. Their responsiveness to adding features and fixing bugs when onboarding was wonderful to have. The patterns they've laid out are heading in a great direction and will allow them for future successes.
What do you dislike about the product?
Administration needs a bit of improvement. Terraform support is still new, but lacking in a few regards. The difference in data between what is exposed in the UI and what is available in the API makes customizing and measuring different aspects of the IM lifecycle quite tedious.
What problems is the product solving and how is that benefiting you?
The Incident Management UX was a large challenge for us. Incident.io has improved that by allowing the right amount of customizability and sane defaults that encourage users to use the product properly.
Incident.io is a game changer
What do you like best about the product?
There are so many things to rave about with this product. After a lengthy vetting process with multiple incident management tools, we decided to purchase incident.io for managing incidents. One key factor in this decision was the ease of use -- it was so extremely simple to set up, adjust on the fly, add or subtract features, it made a real difference compared to other software. The other major factor in choosing incident.io was the vested interest of the team in our success. The engineers and customer success folks listened to our requests, added features to their product roadmap based on our needs, and quickly turned around solutions when we ran into issues. The personal care taken to ensure the rollout of incident.io to the company was beyond anything I've experienced with other vendors (in any space). I can't say enough good things about this product, this team, or this company.
What do you dislike about the product?
It's difficult for me to pinpoint any particular thing that I dislike about the product. Whenever I've run into major issues/concerns, my customer success partner and a product manager have always sat down, heard my concerns, and devised short- and long-term solutions.
What problems is the product solving and how is that benefiting you?
Incident.io has allowed my company to make incidents more visible, more streamlined, and more automated. My company already had an incident management process in place, but incident.io allowed a very lengthy process to be automated down to a few key strokes. It removed a lot of the stress from the Incident Commander on tasks and management. The triage feature helped remove some of the fear for on-call engineers around starting incidents, which has lead to more visibility about recurring issues and areas for improvement.
Awesome tool
What do you like best about the product?
Of all the tools I have used to manage Incidents, Incident.io is by far the greatest. The Slack integration is brilliant. It makes it easier to manage and inform all company levels about any incident happening in the company.
Their support team is also a good part of what they do. They usually respond very quickly and are super attentive.
Their support team is also a good part of what they do. They usually respond very quickly and are super attentive.
What do you dislike about the product?
There is nothing I dislike about the tool. I wish they keep growing and adding more features to it. There is only one feature that I can think of that would be good to have now; since Slack released the call feature would be good if we could take advantage of it on incident channels - adding this part here without checking if they already support something like it.
What problems is the product solving and how is that benefiting you?
incident.io is central to our incident management process. Before, we used another more complex tool that lacked the option of integrations we have now, making our incident management way faster and quicker.
Great product with the rightintegrations!
What do you like best about the product?
Being able to respond to incidents in slack is a game changer. No more tab switching.
What do you dislike about the product?
There could be more customization options.
What problems is the product solving and how is that benefiting you?
It helps us put our precious time and energy where it's needed.
Seamless Incident Experience
What do you like best about the product?
incident.io as a fantastic solution for incident management! From my experience, it's by far the quickest and most efficient way to get started with incident management. The tool's Slack-based workspace is simply brilliant, ensuring that everyone, including business owners, sys admins, and engineers, stays informed and up-to-date on the incident at hand. What's more, it's incredibly easy to get started with since all ICM tasks can be performed directly through Slack, so there's no need for responders to spend time learning a new tool. All in all, I highly recommend incident.io to anyone looking for a seamless and effective way to manage incidents
What do you dislike about the product?
I wish I was able to create my own custom apps for incident.io so that others could use it. As a sort of incident app store, so that others can share their apps and integrations. I also wished you could make your own automations
What problems is the product solving and how is that benefiting you?
incident.io is helping our growing team to get off the ground with ICM and setting up and streamlined process that aligns with our product and customer goals. The most important part, it scales as we need it to.
Great way to understand what needs to be done
What do you like best about the product?
Incident IO has helped my team and me a ton in communication when it comes to several incidents. It has provided a structured framework of dealing with certain business impacting scenarios. If you are looking for a tool where technical and non-technical people alike can provide insights and raise incidents through mediums such as slack.
What do you dislike about the product?
The only thing I wish incident would have is a more in-depth integration for task-management software such as linear. The integration only goes as far as linking a task to a specific incident, but it would be nice to receive progress updates of any given task.
What problems is the product solving and how is that benefiting you?
It helps us structure conversations and keep the team organized while handling incidents with ranging severities. Also helps us understand the scope and priority of the issues we face much quicker.
Using incident.io has greatly improved our incident management processes and team collaboration.
What do you like best about the product?
What i like most about incident.io is how well it can talk with all my stack, such as slack and linear. With incident.io it's super easy to create a ticket on linear based on that incident. Makes my work a lot easier.
What do you dislike about the product?
It's a bit expansive although i do understand that a service this good will need this kind of pricing but discounts and coupons code from time to time would be appreciated.
What problems is the product solving and how is that benefiting you?
One of the most significant benefits of using incident.io is that it provides a centralized location for teams to manage and track incidents, communicate effectively in real-time, and coordinate their response efforts. This can help reduce response times, minimize downtime, and improve customer satisfaction. Incident.io also enables businesses to automate repetitive tasks, freeing up valuable time for teams to focus on more complex tasks and higher-value activities. Additionally, the platform's detailed reporting and analytics capabilities provide businesses with insights into their incident management processes, allowing them to identify areas for improvement and make data-driven decisions. Overall, incident.io's comprehensive incident management solution provides businesses with the tools they need to effectively manage and respond to incidents, ultimately benefiting them by improving operational efficiency, reducing downtime, and enhancing customer satisfaction.
Excellent way of organising incidents for a growing team
What do you like best about the product?
I've really enjoyed getting incident set up for our team. The onboarding is really simple, and the service prompts you to help you follow a great incident process.
What do you dislike about the product?
It's quite expensive to get more than two integrations for a small team, but we decided it was worth it.
What problems is the product solving and how is that benefiting you?
Organise our incident management process to make sure that everything is in one place, and we can manage our debriefs seamlessly with Notion.
Easy centralized incident management
What do you like best about the product?
Incident.io lives where we live -- in Slack, and makes it easy to bring in people cross-functionally and solve incidents faster.
What do you dislike about the product?
I've not found many downsides to incident.io at all, and they are constantly improving and responsive to all issues brought up to them.
What problems is the product solving and how is that benefiting you?
Slack-based incident management and triage in a cross-functional manner. It's reminders also allow us to live our process with regard to post-mortems.
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