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Reviews from AWS customer

5 AWS reviews

External reviews

743 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Youssef Hmani

Provides radical resiliency through secure backup and fast, reliable recovery solutions for hybrid and multi-cloud environments

  • October 05, 2023
  • Review provided by PeerSpot

What is our primary use case?

I find Veeam Data Platform to be an excellent solution with numerous features. It serves as a highly effective choice for backup, replication, and disaster recovery in my opinion.

What is most valuable?

Disaster Recovery as a Service (DRaaS) is an excellent solution for ensuring user-side disaster recovery. It involves a platform on-premise, which can be replicated to another site. It's a very effective solution, and we prioritize both the FTO and the FTO.

What needs improvement?

I recommended adding Azure for EBMI XPower backup and incorporating SolarWinds for end-of-month risk processes, which were not part of the initial solution.

For how long have I used the solution?

I have been using Veeam Data Platform since 10 years.

What do I think about the stability of the solution?

I would rate the stability 9 out of 10.

What do I think about the scalability of the solution?

I would rate the scalability 9 out of 10. Generally, our clients fall into the medium-sized category.

How are customer service and support?

There are processes needed to enhance support. Technical support is an area that needs improvement.

How would you rate customer service and support?

Neutral

How was the initial setup?

I find the solution to be easily understandable and trouble-free. Deployment is straightforward, and I've had a positive experience with it. Currently, I haven't deployed with Azure or Microsoft thirteen hundred fifty-five, but I may explore that in the future for a better understanding.

What's my experience with pricing, setup cost, and licensing?

I acknowledge there are concerns about pricing, specifically in gaining more customers for VM. We've encountered difficulties in convincing them due to pricing issues. So, I rate it a six.

What other advice do I have?

We strongly advocate using Veeam for specific cases, particularly for backup services and Disaster Recovery as a Service. These are the two primary cases we utilize to enhance our customer solutions.

On a scale of one to ten, with one being the worst and ten being the best, I would rate this product as an eight.


    reviewer2279949

The solution has excellent reporting but needs to invest in AI and ML features to counter ransomware

  • September 29, 2023
  • Review provided by PeerSpot

What is our primary use case?

My clients use Veeam One for monitoring. Veeam One offers backups and VM monitoring.

What is most valuable?

Veeam One is easy to use. You don't need to get very technical or specific class training. Anyone can start using it.

In my customer's feedback, one thing they liked a lot was the reporting. There is a reporting tool from Veeam One. My customers use reports and can generate reports based on anything they want. They can then compile the report and use them for multiple purposes. My customers use the reports for auditing and reporting, such as quarterly reports.

What needs improvement?

Veeam One has its ransomware monitoring, but it's based on static parameters. Maybe they can put in AI or ML to get an understanding of our customer's environment, so we don't need to manually tweak the static parameters to meet the customer's environment.

For how long have I used the solution?

I have about two years of experience with Veeam One, but my company deployed it three or four years ago.

What do I think about the stability of the solution?

I rate Veeam One's stability an eight out of ten. I don't hear any issues from my customers.

What do I think about the scalability of the solution?

I rate Veeam One's scalability a seven out of ten. The solution has some limitations with scaling, so we need to put in some workarounds to scale it. However, the solution is still scalable.

In Malaysia, we have SMB and even enterprise customers. We have two banking customers using Veeam One.

How are customer service and support?

Veeam One has different support centers around the region because of the time zone. In Malaysia, the morning support will be in Australia. After three o'clock in Malaysia, Australia's shift ends, and if we need to continue to work on a case, we need to get the support team to transfer the case to another team, and it takes time to do the handover. That process could be faster.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Before Veeam One, I tried Veritas. In Veritas, if we want to monitor the virtual infrastructure, that is a separate license. Veeam One is very straightforward because it's called the virtual machine. If you have 100 virtual machines, you have to get 100 licenses. Veritas needs a capped speed license, which means I need to understand the customer's environment around the capped speed they use for the virtual machines. The license structure is complex for Veritas. And it is difficult to forecast the capped speed for the next few years of growth.

How was the initial setup?

The initial setup is really simple.

What's my experience with pricing, setup cost, and licensing?

Veeam One's cost is cheaper. I rate its pricing a seven or an eight out of ten. The price is pretty cheap for our market. It's a really good price for the quality of the product.

Which other solutions did I evaluate?

Most clients don't want to use vRealize Operations since it is expensive.

What other advice do I have?

I rate Veeam One a seven out of ten. There are some improvements, but for the price point and features, I think that Veeam One is a great product.


    AngeESSAN

Affordable and reliable general hypervisor management with significant lack of customer support

  • September 26, 2023
  • Review provided by PeerSpot

What is our primary use case?

Our customers were seeking an affordable monitoring solution. We noticed that traditional options like VMware's Operations Manager are quite expensive, so we found a more budget-friendly alternative. Veeam ONE has proven to be a reliable tool not just for backups but also for general hypervisor management.

What is most valuable?

The most valuable feature is the capacity planning aspect of the solution.

What needs improvement?

There are not enough charts and diagrams available. Other solutions, such as VMware's vRealize, offer a more extensive range of charts and diagrams for monitoring the environment. Enhancing the user experience, particularly in terms of providing more comprehensive chart and diagram options, would be beneficial.

For how long have I used the solution?

I have been working with it for more than ten years.

What do I think about the stability of the solution?

It offers good stability capabilities. I would rate it eight out of ten.

How are customer service and support?

I am highly dissatisfied with their customer support approach. When we face a certain issue, they simply provide a website link and expect us to resolve the problem on our own. If the issue persists, we need to revert to them for further assistance. This process can be time-consuming when dealing with problems. This differs significantly from our experiences with other vendors, like Nutanix. For instance, when we open a support case with Nutanix, they not only provide a dedicated web portal but also offer direct assistance tailored to our company's specific situation. This approach is notably more effective. I would rate it five out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I learned about Veeam ONE before exploring other solutions, and I have found it to be a highly cost-effective option when compared to alternative solutions.

How was the initial setup?

The initial setup was straightforward. I would rate it nine out of ten.

What about the implementation team?

The deployment process took approximately one week because, following the initial setup, we held several technical meetings to fine-tune the configuration to align with the specific requirements of the customer's use case.

What's my experience with pricing, setup cost, and licensing?

It's an extremely cost-effective solution. I would rate it three out of ten.

What other advice do I have?

It is an excellent solution, incredibly user-friendly and manageable. I would highly recommend it based on its robust features and ease of use. The main issue lies in the quality of customer support. I would rate it seven out of ten.


    Information Technology and Services

Veeam Backup Review

  • September 17, 2023
  • Review provided by G2

What do you like best about the product?
It is best backup software when you think about virtual infrastructure
What do you dislike about the product?
It doesn't support all virtual platforms
What problems is the product solving and how is that benefiting you?
It backs up all my vm with compressed data


    Murat Barış .

Veeam Rescuer

  • September 14, 2023
  • Review provided by G2

What do you like best about the product?
Design and instant assistance make our organization and us happy. Restoring from an instant backup is a wonderful situation.
What do you dislike about the product?
There is no situation that won't be loved after learning.
What problems is the product solving and how is that benefiting you?
Since the control of our data is an important situation, its benefit as data security is very good.


    Robin John

The solution has an easy interface to work with but needs to improve support

  • September 14, 2023
  • Review provided by PeerSpot

What needs improvement?

Every backup solution has a different approach to deployment. Veeam is not in SaaS right now. It is not cloud-based. They are only on an exchange license basis. They should plan to have a cloud-based backup. Veeam has partnered with Wasabi for a backup cloud, but they should try to get their backup solution.

Moreover, the support should be faster.

For how long have I used the solution?

I have worked with Veeam for ten months since I joined my current organization.

What do I think about the stability of the solution?

I rate the solution's stability a seven out of ten.

What do I think about the scalability of the solution?

Veeam can be scalable if you have a simple interface. We have 20 to 26 users.

How are customer service and support?

I have to call Veeam directly for support since we are working with them. It would take time if I raised a support ticket.

How was the initial setup?

The initial setup is not easy. The package must be downloaded, and we can only install it. You have to check if Veeam is compatible with your OS. If it's not, you must go through many changes before doing it.

When deploying Veeam, you have to download the ISO package for it. It's approximately 10 GB. You have to then download the license on the portal itself and check whether it is valid. After that, you have to deploy the ISO package after mounting it to the server, in which we have to create a backup agent server. Veeam's installation isn't short; a prerequisite is that it is updated to the latest version of the OS. Only if everything is updated is the installation able to proceed. Then, you have to add the storage bucket. You can add a cloud backup using the AWS E3 bucket. And if you have a paid library or any SAN in your environment, you can add SAN to the solution.

What about the implementation team?

I have distributors I am directly in contact with. They are a partner in every scenario we ask for.

What's my experience with pricing, setup cost, and licensing?

Veeam has a ten-license package gives you two physical and two virtual servers you can use on any endpoint. You have to pay for the solution. It's just for server backups, so a price would be there.

The solution is not priced on its storage. If you have 20 terabytes of storage, you can add it to the solution.

What other advice do I have?

If you are looking for a physical backup and have deployed on physical servers, you should choose Veeam. It has an interface that's easy to use. I rate Veeam Data Platform a seven out of ten.

We only have the enterprise backup, not the endpoint backup. It's an enterprise solution, and we have to try it out.


    Nisham AK

Scalable product with a good user interface

  • September 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the platform to take backups of virtual machines and Office 365 mailboxes.

What is most valuable?

The product's user interface is easy for creating and restoring Windows and File Explorer backups. It provides a much better user experience compared to other vendors. It works faster as well.

What needs improvement?

Veeam's support services need improvement. Whenever we create a ticket regarding production issues with high severity, their team takes a longer time to respond. It could be better.

For how long have I used the solution?

We have been using Veeam Data Platform since 2022.

What do I think about the stability of the solution?

I rate the product's stability an eight out of ten. We encountered a few downtime issues.

What do I think about the scalability of the solution?

I rate the product's scalability a ten out of ten.

How are customer service and support?

The technical support team can resolve all technical queries. However, it could be improved in terms of response time.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is easy because the server can be connected to the internet during installation. It downloads all the required features and configures all functionalities automatically. It takes a lot of overhead from the admins and engineers working on the process.

The implementation process takes around two days in our infrastructure as we only have a few workloads and know all the details about the policies to be configured. It requires three engineers, including system and network engineers, to execute the process.

What other advice do I have?

I recommend Veeam Data Platform to others and rate it a nine out of ten.


    JitendraSadaye

A cost-efficient and versatile solution that enhances data platform capabilities

  • September 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

We are using it as a data platform, with a specific focus on backup, recovery, and reporting requirements.

What is most valuable?

It offers a user-friendly approach and simplicity in operating, especially in comparison to other backup software options. A very notable feature is its ability to perform Instant VM Recovery, providing quick restoration of virtual machines. Its interface is designed to be intuitive and it also offers seamless integration with VMware storage, additionally enhancing its ease of use.

What needs improvement?

Enhancing the level of automation in IT processes would be beneficial.

For how long have I used the solution?

I have been using it for four years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It offers good scalability capabilities. I would rate it eight out of ten.

How are customer service and support?

Their technical support is good. After the request is raised through the portal, the technical support team will investigate the issue and provide assistance through either a call, email, or a Webex link for further help.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had experience with EMC NetWorker, but we switched to Veeam Data Platform due to its cost-effective functionality and balancing capabilities.

How was the initial setup?

The initial setup was seamless and fast. I would rate it nine out of ten.

What about the implementation team?

The deployment process was done in one day.

What's my experience with pricing, setup cost, and licensing?

It is an affordable solution.

What other advice do I have?

It is a specific software in terms of its ease of implementation, as it provides a user-friendly interface and supports various forms of backup without the need for additional agents. It doesn't require any extra servers, licenses, or specialized configurations for applications such as SQL or Accelerator backups. I would rate it eight out of ten.


    Damion B.

Great products in one package

  • September 07, 2023
  • Review provided by G2

What do you like best about the product?
Able to provide fast recovery time within a single platform.
What do you dislike about the product?
Everything that I see within this application is a great addition.
What problems is the product solving and how is that benefiting you?
It has performed great in file recovery and has been detrimental in Data Replication.


    KoenTeugels

A high performing software for backup, replication and restoration of data

  • August 24, 2023
  • Review provided by PeerSpot

What is our primary use case?


We use Veeam Backup & Replication mainly for backup purposes.

What is most valuable?

Instant recovery, ease of use, and integrations are some of the valuable features.

What needs improvement?


It would be preferable if they could introduce a complete Linux version instead of relying solely on Microsoft for management.
There should be a unified integration of all their products. Currently, there are various products like cloud backup and others that exist separately. It would be better if they could create a single comprehensive platform or product, as opposed to having disparate products that lack proper communication between them.

For how long have I used the solution?

I have an experience of ten years with Veeam Backup & Replication.

What do I think about the stability of the solution?

I would rate the stability nine out of ten.

What do I think about the scalability of the solution?

It's highly scalable if at a proxy zone.

I would rate the scalability seven out of ten.

How are customer service and support?

The technical support is quite supportive.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup is on-premises and takes half a day for the first part. The next part takes a few hours

The deployment process requires a few steps, to download the file and follow the standard procedure as instructed.

I would rate the initial setup nine out of ten.

What's my experience with pricing, setup cost, and licensing?

The changes in pricing have been an interesting aspect. It seems to have become pricier, resulting in a reduction in affordability. There are extra expenses involved, including hardware requirements and the procurement of operating system licenses, which must also be taken into account.


I would rate the price seven out of ten.

What other advice do I have?


The use varies according to the customer’s specific requirements. It serves as a commendable backup option for on-premises VMware setups. However, for alternative scenarios or situations demanding a worldwide scope, there might be alternative solutions available within the market.
I would rate eight out of ten.