BigPanda
BigPandaExternal reviews
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Great analytic tools with AlOps.
What do you like best about the product?
It has analytic tools that have enabled us detect issues in our systems as it's able to correlate events thereby alerting those in charge allowing them to resolve the issues before they affect performance of our systems.
What do you dislike about the product?
Have not experience any major drawback except that it would be great if they are able to look into their mobile application which is a little bit frustrating at times.
What problems is the product solving and how is that benefiting you?
It's monitoring tools allows users to truck incidents.
Better performance in delivery of our services as we are able to resolve issues before they affect the users experience.
We are able to mitigate risks by managing incidents early.
Better performance in delivery of our services as we are able to resolve issues before they affect the users experience.
We are able to mitigate risks by managing incidents early.
Excellent automation triage and incident response
What do you like best about the product?
I like BigPanda because of its Automation capabilities, it has made it possible for us to automatically triage all incidents within our IT stack, intergration with our SOAR solution it automatically correlates all incidents, deploys relevant triage efforts and automatically employs required response and remediation actions. Because of BigPanda all incidents are identified, investigate and accurately responded to enhancing and strengthening our security while improving the genral health and performance of our applications.
What do you dislike about the product?
I am still learning how to navigate and utilize this product well, seeing that we started using it about 6months ago. but so far we haven't seen anything to dislike about BigPanda. It has delivered on all its product promise to us.
What problems is the product solving and how is that benefiting you?
BigPanda has enabled us to improve the security of our IT infrastructure by enabling us have a centralized correlated analysis of all incidents , it allows us to know the root cause of all incidents in a record shorter tikes, this allows us to respond quickly and accurately to all incidents thereby preventing outages and interruptions to our business operations. It has really reduced our repair expenses and duration which makes us more productive agile and effective in our business.
Great Events management and analytics solution.
What do you like best about the product?
It has made it easier for our operations team to detect and manage IT incidents before they affect the users experience by it's ability to correlate events and automation capabilities which is powered by AlOps.
They offer great support when needed to solve your queries.
They offer great support when needed to solve your queries.
What do you dislike about the product?
They should consider customization capabilities in order to handle complex situations otherwise their support is great Incase of any questions.
The mobile application version can be disappointing at times hence can not be relied on that much.
The mobile application version can be disappointing at times hence can not be relied on that much.
What problems is the product solving and how is that benefiting you?
It's analytic tools have enabled us detect and resolve issues as they come thus allowing us to optimize our business processes.
It's cost effective solution thus allowing us to maximize on our resources with the seamless processes.
It's cost effective solution thus allowing us to maximize on our resources with the seamless processes.
Great observability and event management tool.
What do you like best about the product?
It has great analytic functionalities that help our Tech team detect any anomalies in the system by correlation of events.
It is easy to configure and has offers great user experience.Data is presented in a simple logical and clear way for users to understand.
It is easy to configure and has offers great user experience.Data is presented in a simple logical and clear way for users to understand.
What do you dislike about the product?
There is almost nothing to dislike as the platform has helped us in a greatly towards attaining our goals except for the minor problem where the mobile application needs some work to better deliver it's intended purpose.
What problems is the product solving and how is that benefiting you?
Effeciency in delivery of services with the seamless processes as it's analytic tools helps us detect and resolve issues early.
Automated alerts system have helped notify the proper authorities in time to act and check on anything before it affects operations.
Automated alerts system have helped notify the proper authorities in time to act and check on anything before it affects operations.
BigPanda is an effective Event Management Solution
What do you like best about the product?
The BigPanda UI is very intuitive. It is very similar to your email inbox. Environments are similar to your email folders. The middle panel is like your inbox; the panel on the right contains the details for the selected event. I also like straightforward instructions to setup a new integration. They are continually working to make the solution better.
What do you dislike about the product?
I wish BigPanda had native parsing of emails without relying on an external lambda to do the work. Additional capabilities to show previous historical events would also be helpful. The tool has limited ML/AIOps capabilities. Hopefully this will continue to get better in the future.
What problems is the product solving and how is that benefiting you?
BigPanda helps us effectively consolidate our events from multiple sources into a single view. The ability to correlate events reduces the time required to understand the impact of an incident. Because BigPanda is not integrated with an Observability tool, it can better accommodate events from any source.
Very useful!!!
What do you like best about the product?
The ability to consolidate all alerts from multiple systems as well as add links to the alerts
What do you dislike about the product?
Lack of a real-time dashboard to visually monitor our entire estate
What problems is the product solving and how is that benefiting you?
We monitor multiple systems across Windows and Linux, BigPanda allows us to have a one-stop shop for all our alerts covering our entire estate including infrastructure and the application level.
BigPanda is a great tool to improve service availability
What do you like best about the product?
Very effective when systems are unavailable
What do you dislike about the product?
Hard to manage alerts when flood of alerts
What problems is the product solving and how is that benefiting you?
BigPanda has helped my organization find immediately systems outages, disks full or presenting problems, slowness and more.
Big Panda helps with programatic event correlation and auto sharing to our ticketing platform.
What do you like best about the product?
Big Panda's GUI makes interacting with the console easy. Correlation Patterns have preview features that allow you to see what your change would do before making it live.
What do you dislike about the product?
Even though the GUI makes it easy to make changes, the logic that goes into how things like event correlation and tag ordering work becomes an increasingly steep learning curve. Additionally some features are not exposed to customer modification and require a CSM to make changes within the Big Panda system.
What problems is the product solving and how is that benefiting you?
Big Panda provides us a "single pane of glass" through which to view our alerts. It allows us to correlate alerts across multiple sources and automate ticketing into our ticketing platform.
Big Panda takes observability and event management to a whole new level
What do you like best about the product?
It gives a holistic picture of the complete infrastructure. A well designed implementation will bring up the standard of observability and understanding of the IT infrastructure to a new level.
What do you dislike about the product?
The implementaion details play a vital and to some extent a desiding role while unlocking Big panda value addition. There is a need for more guidence on standards to be follewed in the complete observability space.
What problems is the product solving and how is that benefiting you?
It provides the means to linking upstream events with more observable incidents. It has imence potential in quick diagnosis and surgical incident handling capability.
BigPanda support review
What do you like best about the product?
I like the support the best because I got to work with the same representative multiple times. I also like the Incident's interface.
What do you dislike about the product?
One factor that I wish BigPanda could have done better is to spend longer time during the support. Going off tangent, I think the tags and alert enrichment could be more straightforward and simpler
What problems is the product solving and how is that benefiting you?
BigPanda is a big help with combining all the alerts into one interface. It helps my team to quickly respond to possible issues, which usually ends up in a quicker time to mitigate.
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