BigPanda
BigPandaExternal reviews
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Big Panda Observability
What do you like best about the product?
Nice UI. Event correlation seems to work well.
What do you dislike about the product?
Would like to see improvements to the dashboards.
What problems is the product solving and how is that benefiting you?
Event correlation between a variety of alerting/monitoring sources, making RCA easier to track across platforms/environments.
BigPanda is a cool tool for alerts and incident management
What do you like best about the product?
BigPanda serves as an unified platform for our alerts from multiple software systems. BigPanda support is great!
What do you dislike about the product?
I haven't found anything I dislike so far.
What problems is the product solving and how is that benefiting you?
BigPanda helps us monitor our devices and networks. It serves as an united platform for our alerts from multiple software systems. It makes system management a lot easier.
Recommendations to others considering the product:
Do a POC to confirm value to your business.
Have been using big panda for sometime, it is highly customizable and has helped in reducing noise
What do you like best about the product?
Have been using big panda for sometime, it is highly customizable and has helped in reducing alert noise, to a great extent. Interface is easier, environment creation is easy. Correlation has really helped administrators and team members to work only on actionable alerts. it is easy to identify flapping alerts and new change management integration helps in identifying alerts which are recurring over a small period of time.
What do you dislike about the product?
Unfortunately tags and environment misconfiguration are not easily distinguishable during implementation and we get to know if they didn't work as intended, after some time. Need early detection. And best practices from big panda. Slack integrations do not have bidirectional communication, which makes it difficult to integrate with slack. Some customizations are missing, like having an incident number to the alert, reporting based on same.
What problems is the product solving and how is that benefiting you?
email based integrations, which can generate several thousand alerts per month, ended up creating 1000 alerts, which got correlated further and ended up as few 100 actionable incidents in bigpanda. something which was impossible to monitor with a small team, became easy to monitor. It is acting as a dashboard, no need to login to multiple tools, it save lot of time.
Recommendations to others considering the product:
It is easier to configure, it can solve complex alert management. However you should always consult vendor for best practice regarding implementation, as it can really help.
reliable software software
What do you like best about the product?
GUI, is very intuitive, good looking and very easy to use
What do you dislike about the product?
Debugging option, if something des not work it hard to find out why.
What problems is the product solving and how is that benefiting you?
Alert enrichment and optimization, BP allow me to focus on rca instead watching flood of events.
Recommendations to others considering the product:
Try BP integrations, it's very straight forward and easy to use.
Modernized Incident Management
What do you like best about the product?
The automated Integrations are pretty straight forward with a copy tweaks needed based on our security requirements. But fairly simple and easy to implement.
What do you dislike about the product?
Due to complicated routing processes we couldn't use the out of the box Correlation Patterns and we had to utilize an email parsing for all alerts.
What problems is the product solving and how is that benefiting you?
We are rebuilding our Incident Management from the ground up as the original process was an in-house custom built tool that was EOL. With Big Panda, we have been able to hit the ground running and have a ton of options for how we can all work without needing to do a lot of backend work. It is intuitive enough to help speed the process of alert management and reporting extremely simplified.
Recommendations to others considering the product:
This is probably one of the best SaaS solution tools out there for Incident Management period! It's not perfect but then again, nothing is. But it sure comes close!!!
Big Panda 2 years users
What do you like best about the product?
Flexibility to adapt to our change requests
What do you dislike about the product?
Reporting abilities, when trying to analyze data it gets difficult
What problems is the product solving and how is that benefiting you?
Consolidation of all our reporting tools
Recommendations to others considering the product:
Good tool for monitoring consolidation, great customer support, they are open to feedback and you see the changes very quickly.
Very user friendly
What do you like best about the product?
The console is not very complicated. The tool has a clean look and it requires very less effort for a new user to get going. The Big Panda support team is very receptive. They are available for any queries or concerns we have, or any custom solution that we need for any of our tools. I would appreciate the planning and implementation by the team too, which was very effective and deadlines were met.
What do you dislike about the product?
Integrations for some of the tools are not available yet. For eg Cacti. Had to use custom integrations in these cases which provides limited functionality.
What problems is the product solving and how is that benefiting you?
Utilizing automated ticket creation and update features of the tool. The AI based alert correlations helps in reducing the volume of tickets. A wide range of integrations are available for multiple monitoring as well as ticketing and alerting tools. The different views available helps is getting the overview and detailed analysis of the alert for debugging.
Recommendations to others considering the product:
Should definitely give it a try
Fudge-Marriott
What do you like best about the product?
Custom tags and the Correlation Rules.
The ability to bring different alerts together into a view or bucket and see an incident happening is extremely valuable.
it allows our L1 analysts to more quickly get to the ballpark of the problem.
The ability to bring different alerts together into a view or bucket and see an incident happening is extremely valuable.
it allows our L1 analysts to more quickly get to the ballpark of the problem.
What do you dislike about the product?
I want to be able to see the date and time the alert was created on the main Incidents column. I would also like to see the count of alerts there as well.
What problems is the product solving and how is that benefiting you?
We are reducing the noise of alerts into our single pane of glass through correlation rules. We are also automatically sharing alerts into ServiceNow so that support teams can respond more quickly and so that our L1 analysts are triaging less overall.
We are at the beginning of being able to see major incidents happening through alerts that have been correlated. Our goal is to automate as much as we can. For example, we want Bigpanda to identify an incident, share the alerts with ServiceNow and launch the incident management process all on its own.
We are at the beginning of being able to see major incidents happening through alerts that have been correlated. Our goal is to automate as much as we can. For example, we want Bigpanda to identify an incident, share the alerts with ServiceNow and launch the incident management process all on its own.
Recommendations to others considering the product:
We found that migrating from one alert aggregation tool to another was a challenge. Engage Bigpanda for that support.
Bigpanda, a great platform to detect and solve critical problems.
What do you like best about the product?
One of the features that I like most about this software is that it allows to establish an automatic correlation of alerts related to high-level incidents. In addition, it has multiple collaboration tools through which you can share assign and track alerts. Another great advantage of this software is that it has an Ops-Aware inbox that allows you to keep all alerts organized and updated. Finally, I can highlight that this software offers customized views for any application, equipment or commercial service.
What do you dislike about the product?
The main and only disadvantage that this software has is that its annual cost is a bit high for the features it currently offers, in addition, its payment plans are not very flexible and that is a great limitation for small businesses.
What problems is the product solving and how is that benefiting you?
In our company, BigPanda has allowed us to detect with total efficiency and speed the services and machines that present problems. It has also allowed us to discover and measure trends with respect to new incidents and the average resolution time for any environment, in addition, it has offered us the possibility of creating customized analyzes that are fully adapted to our work teams. Through this tool it is much easier to group high-level incidents to detect and solve critical problems easily and quickly.
Recommendations to others considering the product:
I recommend this software for large and medium companies, because of its price and features I do not consider it to be profitable for small companies. I also suggest integrating it with other applications to get the most out of it and in case of any inconvenience or doubt, I recommend going to any of its support services.
BigPanda Keeps Customers Happy
What do you like best about the product?
Working with account team to identify simplistic solutions to inefficient workflows. Even though some of our processes were incredibly clunky, BP quickly streamlined a lot of the basics! Now our teams are working much more in unison.
What do you dislike about the product?
Custom solutions for integrations that are not fully "out of the box" from BP required a combination of work from the BP side, as well as alterations to our previously adopted workflows. Any change is difficult, but multiple changes at the same time result in compounded growing pains.
What problems is the product solving and how is that benefiting you?
Moved from working out of multiple systems on a rotational basis to being able to watch new alerts roll in real time across the entire team. No one person is watching or responsible for a certain monitoring tool; all members have equal amounts access and accountability, which broadens flexibility in team scheduling.
Recommendations to others considering the product:
Ensure that BigPanda has an out-of-the-box integration with your primary monitoring tool(s). Custom integrations exist and are possible (the account teams at BP are wonderful to work with!) but for those companies with snowflake workflows, it may result in a combo of adjustments to BP, as well as adjustments to your team.
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