BigPanda
BigPandaExternal reviews
122 reviews
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Monitoring made easy
What do you like best about the product?
The support team is amazing. The overall BigPanda team has helped our team with some strange things, but also without getting upset or putting us on a backburner.
What do you dislike about the product?
I haven't found anything so far. There are a few quirks with the environment, but I believe that's to be expected considering the variations and configuration with different organizations.
What problems is the product solving and how is that benefiting you?
Monitoring devices and networks. Correlating things in an automated fashion will make things a lot easier to manage overall. It removes some of the need for human interaction.
Easy to use and integrate
What do you like best about the product?
Simplified dashboard and best support team
What do you dislike about the product?
All good with the product and don't see any problem as of now.
What problems is the product solving and how is that benefiting you?
It serves as an unified platform getting alerts from multiple software.
This is one on the best monitoring tool
What do you like best about the product?
Bigpanda is very easy and simple to understand.
What do you dislike about the product?
There is no dislike about the bigpanda here
What problems is the product solving and how is that benefiting you?
There was problem in sharing the ticket, so that has been fixed.
Great easy to use product
What do you like best about the product?
Everything is on the one system. No hunting or additional information.
What do you dislike about the product?
adding nodes can be a bit complicated, and not easy to use.
What problems is the product solving and how is that benefiting you?
all our alerts come into 1 system, easy to manage and escalate from BP
BigPanda provides Event Correlation and Single plane of glass dashboard
What do you like best about the product?
Unified dashboard and out-of-box integration
What do you dislike about the product?
All good with the product and don't see any problem with the solution
What problems is the product solving and how is that benefiting you?
We don't need to use different dashboard to visualize the infrastructure monitoring.
Single Pane of Glass Monitoring at its best
What do you like best about the product?
Having all the alerts in a single space and being able to create different work spaces for different teams
What do you dislike about the product?
Correlation implementation has its limits and reporting is not the best, could be more users intuitive and have better reporting templates examples of what could be the actual capabilities for reporting.
What problems is the product solving and how is that benefiting you?
Having all tools in a single place has been one of the best values.
Benefits realized is being able to share tickets/alerts in real time with support teams or to current team members for fast resolution
Benefits realized is being able to share tickets/alerts in real time with support teams or to current team members for fast resolution
I really Enjoy the application is principal is your simplicity.
What do you like best about the product?
the correlation is incredible, working together with CMDB and others.
What do you dislike about the product?
management, it’s difficult to find and manage custom tags, I believe it could have greater potential.
Outage management is still primary, but today with cloud tools, making a recurring outage would be awesome.
Outage management is still primary, but today with cloud tools, making a recurring outage would be awesome.
What problems is the product solving and how is that benefiting you?
Certainly incidents with loose ends, we were able to have a context to resolve the incidents and find the main problem, this significantly reduces the work of the operation
Implementation team has been very helpful in understanding capabilities, requirements and roadmaps
What do you like best about the product?
BigPanda team is very well informed on their capabilities, requirements and LOE for various branches of implementation project. This has helped our teams tremendously in level setting expectations and ensuring timely delivery of this integration for out IT Operations support strategies.
What do you dislike about the product?
This is more of an enhancement request- it would be great to have a mobile app available for BigPanda.
What problems is the product solving and how is that benefiting you?
IT service teams are working on delivering more timely speed to recovery of impacted CIs/business services in critical and high priority cases. We are currently in the enrichment and integration phase; however, BigPanda has already been helpful in identifying possible Change Requests in proximity with major outages in our environments.
Great Support during Setup
What do you like best about the product?
Support team is super responsive and helpful
What do you dislike about the product?
Some UI workflows are confusing and hard to navigate
What problems is the product solving and how is that benefiting you?
A ton of missed workflows in our previous monitoring methodology.
Excellent product
What do you like best about the product?
The UI is clean and easy to use. The tool is scalable and it helps team filter out multiple tickets and focus on the issue .
What do you dislike about the product?
Not really. The product is widely used at our organization
What problems is the product solving and how is that benefiting you?
Duplicate tickets are eliminated. Is integrated with Service Now to automatically raise ticket on behalf of the application
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