BigPanda
BigPandaExternal reviews
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A tool that we need for the complete management and issuance of tickets
What do you like best about the product?
BigPanda makes it easy for users to respond through its friendly and well-designed interface; I also liked the dashboard for current tickets and incident management in general.
What do you dislike about the product?
It would be nice if a few things changed, like the report integration and the calendar view could be more customisable.
What problems is the product solving and how is that benefiting you?
We use it for management models, tickets, notifications of incidents and requests for services and issuance of tickets.
Great experience in integrating the tool for everyday business usage.
What do you like best about the product?
I like the cross-team capabilities in regards to managing multiple high impact incidents while keeping everyone in the loop.
What do you dislike about the product?
Currently we are working with the BP team to better improve the way our alerts are visually organized (not meaning environments).
What problems is the product solving and how is that benefiting you?
It is helping us correlate maintenance events and random critical events to alerts in our system.
Best Incident Management Workflow
What do you like best about the product?
BigPanda allows us to unify our incident and alert management. With the included automation, we can escalate issues to the relevant people in a timely fashion.
What do you dislike about the product?
Currently, BigPanda does not display HTML-based email alerts as well as extracting info from HTML-based email alerts. If this is resolved, we don't need to reconfigure existing alerting methods. And in some cases, 3rd party systems only send out HTML-based alerts.
What problems is the product solving and how is that benefiting you?
BigPanda is helping us solve the way we consume all of our alerts systems into a single system and allowing us to work more efficiently. The simplified workflow reduces wasted time.
It was very informative and context oriented. Thanks so much for arranging interactive session.
What do you like best about the product?
It helps in Noise reduction, Event correlation/suppression and deduplication. Thanks for doing that.
What do you dislike about the product?
Less a number of criteria for Noise reduction, Event correlation/suppression and deduplication.
What problems is the product solving and how is that benefiting you?
Multiple Telemetry tool integration and Event correlation.
An amazing smart monitoring and tracking software and much more
What do you like best about the product?
I like the tool for its modern user interface and because it makes it easy to monitor and analyse continuously. I like that it can be used for multiple things, like creating tickets and identifying problems immediately with preventative treatment.
What do you dislike about the product?
My experience has been positive. However, the documentation needs to be improved a bit.
What problems is the product solving and how is that benefiting you?
It is a tool that gives us many benefits because it helps us with analysis, monitoring, user behaviour, ticket creation follow-up, and much more.
Big Panda helps NOC
What do you like best about the product?
Ease of setup, configuration, and daily use.
What do you dislike about the product?
Nothing really at this point. We've been using the tool for 6 months
What problems is the product solving and how is that benefiting you?
Gives our teams a single point of view for all our monitoring sources and drastically reduces noise.
Big Panda Review For FreeWheel
What do you like best about the product?
I like the automation function. It helps our business.
What do you dislike about the product?
The AI learning takes a little bit of a curve to learn.
What problems is the product solving and how is that benefiting you?
Big Panda has helped our organization move away from email. We've gone from having to dump email every four days to once a week.
Streamlined escalation and workflow processes
What do you like best about the product?
Correlates data from all monitoring sources. Helps visualize incident progress and timeline. This streamlines our escalation workflow.
What do you dislike about the product?
Not enough user customization. Would like to see some cosmetic changes and or custom alert views. Customizeable short cut buttons for snoozing. Customs filters when displaying incidents.
What problems is the product solving and how is that benefiting you?
BigPanda helped solve the escalation process and workflow by consolidating every alert source then correlating all alerts into separate incidents which allowed us to focus more on the issue rather than waste time finding whom to address the issue.
BP saves me time
What do you like best about the product?
I was able to eliminate emails in my own inbox.
What do you dislike about the product?
The home page could be a little more customizable
What problems is the product solving and how is that benefiting you?
Faster training and reduction of emails
A very good tool for alerts with good capabilities
What do you like best about the product?
I like its features and that it creates multiple alerts for similar issues and you can create a large number of tickets and the event manager is great too.
What do you dislike about the product?
Currently, they do not have any faults, all very well with this great tool.
What problems is the product solving and how is that benefiting you?
It's implemented primarily for ticketing and creating alerts, and we've had a lot of success.
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