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Brex1
What do you like best about the product?
I liked te flexibility of the corporate cards.
What do you dislike about the product?
They were too slow to update transactions.
What problems is the product solving and how is that benefiting you?
To pay back my negative balance.
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Great for small businesses who don't need something fancy.
What do you like best about the product?
No credit check. Easy to issue both physical and virtual cards.
What do you dislike about the product?
No manager level access. Only user and Admin. There is also a bookkeeper access. Generally only issues Mastercard. You can get a Visa but you have to ask for it.
What problems is the product solving and how is that benefiting you?
Better than paying out reimbursements to staff for daily purchases.
No support and hided wire charges
What do you like best about the product?
- it should be free banking but it not!!
What do you dislike about the product?
My friend recommended this service as I could send the money for free, but in fact, they charge more than other banks. Also, I opened many cases with support and I am already waiting for weeks to get a response.
Support team the worse.
Support team the worse.
What problems is the product solving and how is that benefiting you?
No benefits
Want to have a cheap wire transfer
Want to have a cheap wire transfer
Best bank for international start ups
What do you like best about the product?
The most intriguing part of brex is their attention to non US resident client. The seamless effort in reaching support is top notch.
Another important feature about brex is the peace of mind you get knowing fully well that the funds in your account will always be safe, because you have the option to block Unauthorized ACH debit. And card transaction won’t process if the merchant isn’t whitelisted by you. Overall their ACH is good and on time. And the credit card limit are awesome based on your cash flow thereby helping you have more insight into your spending pattern.
Another important feature about brex is the peace of mind you get knowing fully well that the funds in your account will always be safe, because you have the option to block Unauthorized ACH debit. And card transaction won’t process if the merchant isn’t whitelisted by you. Overall their ACH is good and on time. And the credit card limit are awesome based on your cash flow thereby helping you have more insight into your spending pattern.
What do you dislike about the product?
Everyone dislike a declined charge as it can be embarrassing. But at the same time it’s for our safety so I appreciate it. For now no dislike still using and testing out all features of brex
What problems is the product solving and how is that benefiting you?
On time payment, the receipt feature is a A plus for me. And the zero fees on wire transfers are awesome too
The Worst Customer Service I've Ever Experienced
What do you like best about the product?
At first the simplicity and ease of use, until they disabled my account with no warning and no explanation.
What do you dislike about the product?
Extremely poor customer service, ambiguity, utter lack of transparency. My experience with Brex was by far the worst I've ever had with any service provider. After one transaction they suspended my account and held all my funds - no explanation, questioning, or any communication at all. All service representatives either refused to talk to me because "I may or may not have violated something in our agreement," or were simply completely oblivious. All this while they held onto my funds. After days of miscommunication and fighting on my end, for a right to my own money, they unsuspended my account. No explanation, no apology, just silence. I am baffled that in the year 2021 any service provider can offer this poor level of customer service. I was spoken to like a criminal for a mistake on their end. My trust in them as the holders of my livelihood was completely violated, and I do not recommend using their services. Competitors like Ramp and Divvy are far better, far more transparent, and far more trustworthy.
What problems is the product solving and how is that benefiting you?
None.
Recommendations to others considering the product:
Don't.
A Great Working Capital Management Tool.
What do you like best about the product?
I tend to see this card as a debit card on steroids. The credit card features and the rewards system rivals some top tier business credit cards without the high annual fees. In other words, you get the benefits of both. I think a lot of the disgruntled users need to understand that this card is mainly designed to help you build working capital, manage the working capital and build a savings at the same time.
What do you dislike about the product?
I think Brex should market this product to transportation entrepreneurs like truck drivers and limo chauffeurs. Reward points for fuel, meals, and lodging would be extremely valuable to these professionals.
What problems is the product solving and how is that benefiting you?
As mentioned above. Brex is helping me build my working capital and targeting my expenses to key areas in my business.
Recommendations to others considering the product:
Overall, I think this is a great card for a startup. And a great tool for building and managing working capital.
Brex is not what is used to be before covid-19! Don't use them as your main credit card.
What do you like best about the product?
The fact that they were able to provide high card limits based on revenue with 60 days rolling payments.
But since covid-19 their limits are way lower and unstable. they constantly change their limits and policies with no warnings and they don't offer the 60-day rolling product they used too.
But since covid-19 their limits are way lower and unstable. they constantly change their limits and policies with no warnings and they don't offer the 60-day rolling product they used too.
What do you dislike about the product?
The fact that they constantly change their limits and policies.
You can have Brex as a backup but not as your main credit card.
Unfortunately, covid-19 had a big effect on their policies no matter if your company was hit or not, they reduced limits.
I am not saying don't use them but just consider other options like SVB.
Also, don't count on them. use them as a backup credit card.
You can have Brex as a backup but not as your main credit card.
Unfortunately, covid-19 had a big effect on their policies no matter if your company was hit or not, they reduced limits.
I am not saying don't use them but just consider other options like SVB.
Also, don't count on them. use them as a backup credit card.
What problems is the product solving and how is that benefiting you?
Cashflow
The NEW standard for Corporate Banking
What do you like best about the product?
Best-in-class interface and design. BREX sets the standard for features a business needs from a world-class support team to unparalleled services.
What do you dislike about the product?
BREX is one of the very vendors over the years I have worked with that I can't think of a single disklike
What problems is the product solving and how is that benefiting you?
Cash Management, Card Management, Bill Payments, Accelerated Payments, and Corporate Credit Cards.
Recommendations to others considering the product:
Assess the cost-saving in addition to the service benefits. BREX has so many built-in integrations that there is a high likelihood your company will save money by using BREX in addition to all the other benefits.
Very Bad Experience, Company was caught lying
What do you like best about the product?
At first it was easy to sign up and all seemed good.
What do you dislike about the product?
They dynamically change your credit limit without notice and withdraw funds from your account and then fail payments. The limit changes daily and they say it is the algorithm, but it has to be terribly flawed to have such massive fluctuations. The unauthorized withdrawals done without notice make it hard to manage cash flow, defeating the purpose of a NET 30 card. You can be fine one day, then your limit is cut by 80% and they reject your recurring payments and then raise it 25% 2 days later after you switched all your payments. Just very unreliable and customer service gives you a different story every time.
What problems is the product solving and how is that benefiting you?
We had planned on using it instead of getting an AmEx to put all our monthly recurring payments on and then just make a single payment to Brex once a month. Needless to say it did not work out.
Recommendations to others considering the product:
I would pass, consider a more established credit card like AmEx. Hopefully they will figure out how to run a company.
Brex
What do you like best about the product?
The integration with quickbooks and other software
What do you dislike about the product?
There is still some issue with integration with QB that some charges are coming out twice
What problems is the product solving and how is that benefiting you?
doing expense for my employees charges
Recommendations to others considering the product:
Brex is fairly easy to use but can work on integration feature for QB
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