Transaction Monitoring
ComplyAdvantageReviews from AWS customer
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Decent Compliance Tool, But Needs Speed and Support Improvements
What do you like best about the product?
I use ComplyAdvantage for AML and BSA, transaction monitoring, and it helps keep us in compliance with regulations. It gets the job done without any notable standout features.
What do you dislike about the product?
The system is too slow and takes too long to upload data. Also the support team needs improvement.
What problems is the product solving and how is that benefiting you?
ComplyAdvantage keeps us in compliance with regulations.
One of the best tools you can find on the market right now
What do you like best about the product?
ComplyAdvantage has been an invaluable partner for us for many years, and it’s genuinely a tool we like working with.
The interface after the migration to the new technological set-up was quite new for us, but we are getting used to it really quickly. The most widespread use case for us is customer screening and monitoring, and ComplyAdvantage perfectly meets our needs in that domain on a day-to-day basis.
From the technical side, the integration process is smooth and predictable, and the solution scales very well, whether you are integrating with a large institution with hundreds of thousands of customers or a small startup with hundreds of customers.
Account management and customer support often exceed expectations
The interface after the migration to the new technological set-up was quite new for us, but we are getting used to it really quickly. The most widespread use case for us is customer screening and monitoring, and ComplyAdvantage perfectly meets our needs in that domain on a day-to-day basis.
From the technical side, the integration process is smooth and predictable, and the solution scales very well, whether you are integrating with a large institution with hundreds of thousands of customers or a small startup with hundreds of customers.
Account management and customer support often exceed expectations
What do you dislike about the product?
Couldn't really name any of the major drawbacks. Like with any other system, you can occasionally get into duplicate or very similar profiles for the same individual, which means some extra manual review.
What problems is the product solving and how is that benefiting you?
ComplyAdvantage helps us solve the very real problem of identifying and managing AML, sanctions, PEP, and adverse media risk at scale. You can be sure that if you spend some time tuning, selecting sources, and optimizing your workflows, ComplyAdvantage can be one of the best offers you can currently find on the market.
User-Friendly Platform with Comprehensive, Timely Alerts
What do you like best about the product?
Comply Advantage is very user friendly, we get access to wider verity of alerts which is very helpful. I am able to find the very recent information on individuals which is expected from a monitoring tool.
What do you dislike about the product?
Entering information and editing information need to have more options. Once entered information cannot be edited which results in duplication of work, since i need would need to recreate another file on individual or firm.
What problems is the product solving and how is that benefiting you?
Regular monitoring of our customers and their org chart is meeting our regulatory requirement.
Highly Configurable and Reliable Screening Tool
What do you like best about the product?
My firm uses ComplyAdvantage for customer screening and without doubt the most useful feature it has is the configurability available through the user interface. It saves so much time and enables for quick responses to issues identified as we are able to amend our own search profiles, the lists we screen against, our fuzziness matching percentage and notifications we wish to receive. There is also a range of configurations that the ComplyAdvantage team help you set up in order to strike the balance between having effective controls whilst reducing false positive rates such as name logic and PEP out of office timescales. Generally, the user interface is really easy to use and the tool is reliable which makes our teams jobs easier.
What do you dislike about the product?
We have communicated with ComplyAdvantage previously about their responsiveness to our help tickets/emails. We have experienced times where it has taken them several days/up to a week to respond to a query. They have taken this feedback on board and we continue to see improvements which is positive.
What problems is the product solving and how is that benefiting you?
The main issue associated with screening is always going to be managing the volume of false positives whilst ensuring you are identifying true matches. As mentioned previously in my review, ComplyAdvantage provide many configurable options to assist in reducing the likelihood of false positives and we have been able to work with them to ensure our work queues are manageable. We have needed to conduct remedial work over the past year which posed a very large problem for us and Comply provided excellent assistance in helping us bulk close and tidy up alerts, ensuring our audit trails are clear.
Impressive Detection, Even with Typos and Foreign Languages
What do you like best about the product?
Even if there are typos, misspellings, or the individual is referenced in a news story in a foreign language, it can identify dangers.
What do you dislike about the product?
Users claim that despite using AI to decrease mistakes, many innocent persons are still flagged by the system (false positives).
What problems is the product solving and how is that benefiting you?
Systematic approach and easy infrastructure helps with a much faster newhire onboarding process.
Easy to Use, But Alert Quality Needs Improvement
What do you like best about the product?
Easy to use platform, good support provided throughout the partnership.
What do you dislike about the product?
Alert quality can be inconsistent, main reason service was removed from API. Advanced tuning and customization could be more intuitive.
What problems is the product solving and how is that benefiting you?
At this moment in time, it is used as a backup service and to help perform sanity checks from our primary proivder.
Elevated AML Screening with Intuitive Interface
What do you like best about the product?
I am highly impressed with the high quality of ComplyAdvantage's services combined with its fast and reliable customer support. The platform boasts a clean, intuitive interface that enhances user experience, and its straightforward integration process seamlessly embeds it into our workflow. I also appreciate the frequent updates to data sources, which ensure the most current information is always at hand. The platform's flexibility in configuration options, such as adjustable fuzziness levels and the ability to create customized profiles with different sets of sources, stands out. Switching to ComplyAdvantage from previous products was motivated by its significantly higher overall quality, lower service costs, and enhanced user-friendly interface. It has proven to be a reliable solution and is widely recognized as a leading provider, reinforcing our decision to adopt it. The initial setup was easy, and due to all these positive experiences, I am very likely to recommend it to others.
What do you dislike about the product?
There are a few aspects that could be improved. The platform lacks detailed logging for case processing, making it difficult to track user actions and maintain a clear audit trail. Additionally, analytics can only be exported for the last six months, and obtaining older data requires contacting support. Enhancing audit transparency and offering more flexible analytics export options would significantly improve overall usability.
What problems is the product solving and how is that benefiting you?
I use ComplyAdvantage for real-time AML screening, reducing high-risk engagements and improving compliance efficiency with automated processes, while offering intuitive integration and reliable support.
Effortless Risk Detection with Clear Dashboards and Flexible Workflows
What do you like best about the product?
What I like most about ComplyAdvantage’s Transaction Monitoring solution is how easy it makes spotting real risks without getting buried in noise. The dashboards are clear, the audit trails are solid, and it’s flexible enough to fit how we actually work. It’s a huge improvement from our former approach of manual reviews in spreadsheets, giving the team far more confidence that we’re catching what matters and spending our time where it counts.
What do you dislike about the product?
What I like least about ComplyAdvantage’s Transaction Monitoring solution is that the display can feel a little technical at first. There’s a bit of a learning curve when you’re getting started, especially for users who aren’t as familiar with data-heavy interfaces. That said, once you get used to it, the layout makes sense, and it becomes easy to navigate and use effectively day to day.
What problems is the product solving and how is that benefiting you?
ComplyAdvantage is solving one of our biggest challenges, efficiently identifying and managing suspicious activity without overwhelming the team with false positives. It automates what used to be manual, spreadsheet-based reviews and brings structure, visibility, and consistency to how we monitor transactions. It also allows easier flagging of concerning transactions directly with the risk team in situ, removing the need for back and forth emails. The result is faster detection, clearer insights, and more confidence in our controls, along with stronger reporting and auditability that make our compliance oversight far more efficient and defensible.
Seamless Implementation and Flexible Customization Make Compliance Easy
What do you like best about the product?
ComplyAdvantage impressed me with its seamless implementation process and the flexibility it offers, allowing users to either tailor rules to their needs or utilize the pre-built library. The case management features are strong, and being able to view alerts by entity gives a thorough perspective on customer behavior, which is extremely helpful for effective risk monitoring. Additionally, users have reported that the platform is intuitive and easy to use.
What do you dislike about the product?
It would be beneficial to have notification triggers for escalated cases and the ability to tag users within the system for follow-up actions. While this isn’t a major drawback, it would be a valuable addition to improve workflow and collaboration.
What problems is the product solving and how is that benefiting you?
It is helping us improve our ML/TF mitigation by providing an automated solution for transaction monitoring. We see it as a tool that is scalable and will support the business in achieving a stronger AML/CTF posture.
Effortless Sanctions Checks with an Intuitive Interface
What do you like best about the product?
ComplyAdvantage enables quick and seamless review of a company or entity to help check for sanctions. The UI and user experience are both accessible and simple.
What do you dislike about the product?
I have found on occasion the systems we have linked up to the service have not updated correctly, but this is soon fixed.
What problems is the product solving and how is that benefiting you?
It enhances the efficiency of payments, and ensures that funds will go to the correct entity.
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