Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Complete platform for Sales enablement
What do you like best about the product?
The speed with which you can support a sales organization is exceptional. Existing templates and the expansive platform make it easy for experienced partners to implement and easy for the end users and their team to use. Support was good and now it is outstanding because salesforce knows how to support salesforce.
The addition of slack makes it easy to use each day and to connect to your other daily tools like email.
The addition of slack makes it easy to use each day and to connect to your other daily tools like email.
What do you dislike about the product?
I can't say that I dislike their flagship product. It has received so much love and care that I can't find something to complain about.
What problems is the product solving and how is that benefiting you?
For us, Agentforce sales has so many capabilities, it makes it easier for us to care for our customers.
All around tool for customer management
What do you like best about the product?
Agentforce sales helps us with solving our customers inquiry, whether is about support/onboarding and be managed in one places where everyone on the team has access. It helps us track the inquiry properly and get valuable insights on performance for team improvement and numbers. Given that we work on large number of request, it is understandable that the software may take a few seconds which is acceptable for now. We used the metadata to track what issues our customer usually encounters that help us work on the service improvement and innovate solutions. We always thrive to ensure that we have our customer's feel heard on the most important aspect they want us to improve on. It is also great that we have a range of option to customize the integration and metadata that helps us effectively. The same goes for the UI/UX where the team can feel comfortable and friendly accessible especially on most important aspects. That said, we are able to ROI our customer support management investment in no time. We aren't that much of using AI/Intelligence features, as we want to have all interactions as humanly as possible. Though, we are open to possibilities to automate the initial AI assistant to filter out categories of inquiry to designate it to the proper team. Overall, we are happy with the managing platform we have.
What do you dislike about the product?
Given that we have thousands of records for over 10 years now with billions of customer, having access to other vendors data, I'd imagine that the system may take a few minutes to load. However, they are days that we get a system issue while working with a customer inquiry which can sometimes be disappointing not only for the team member but also for the customer. We had experienced that a bit lot of times now.
What problems is the product solving and how is that benefiting you?
It helped my team and other vendors team managed and centralized our support to the customer inquiry. We are able to track the customer data securely and we can see anyone via fingerprint who and what work was made on the account. It is really good especially when trying to find efficient solution for a customer.
Automation-Driven Sales Efficiency with Superb Integration
What do you like best about the product?
I enjoy how Agentforce Sales allows for efficient tracking of customers through automation. I like that it creates opportunity and contact records automatically when a potential customer is identified, saving us from manual calculations. I appreciate the integration of multiple communication channels like calls, chats, and emails, which helps sales teams collaborate effectively without setting up things separately. I find the feature to use sales email templates with placeholders instead of hard coding customer information very time-saving. The ability to route work based on sales agent knowledge while maintaining efficiency is great. I also like that the work can be routed to different sales agents based on availability and urgency.
What do you dislike about the product?
I think it would be great if we can somehow introduce a functionality to manually create voice call records for testing without needing to set up a contact center. Currently, I was working on a ticket where this feature was required, and I needed to connect with Salesforce help to get it figured.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to automate lead tracking and opportunity creation, saving time and improving efficiency. With features like email templates and channel-based task routing, our team collaborates better across calls, chats, and emails.
User-Friendly and Efficient for Documentation
What do you like best about the product?
I like that Agentforce Sales is user-friendly. As a reviewer, I appreciate being able to add comments and documents from my end, which is really helpful. Also, I find that the documents are easily retrievable during audits.
What do you dislike about the product?
The file upload size can be increased. Some user manual should be there on the website in form of file or video.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales for proper documentation post-events with doctors, adding comments, and retrieving documents easily during audits.
Customized Tool That Empowers Sales and Delivers Actionable Marketing Metrics
What do you like best about the product?
We use a customized version that not only enables sales to be effective but gives me marketing campaign metrics that help drive business.
What do you dislike about the product?
Sometimes the reports that could help me are difficult to find or unknowingly private.
What problems is the product solving and how is that benefiting you?
I solves the time it takes to make quick decisions on targeting the correct internal and external people within accounts and support.
Easy to Learn CRM with Powerful Lead Tracking and Email Automation
What do you like best about the product?
Maintaining leads and prospects. Email automation based on rules.
Easy to learn the product
Integration with 3rd party systems
Easy to learn the product
Integration with 3rd party systems
What do you dislike about the product?
Learning curve is on the higher side, but it's worth it
What problems is the product solving and how is that benefiting you?
Customer relationships
Lead follow-up
Reminders
Email automation
Lead follow-up
Reminders
Email automation
Salesforce Sales Cloud for Better Internal working
What do you like best about the product?
User Experience and the ease of accessing reports and dashboards.
What do you dislike about the product?
Entirely new experience it was while working with Kutumb Pvt Ltd. So nothing to dislike about Salesforce.
What problems is the product solving and how is that benefiting you?
It benefited while I was working with Kutumb - keeping Data safe and easily accesible.
Centralized Sales Data and Automation That Boost Productivity
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its ability to centralize all customer and sales data in one place, making it easy to track leads, manage opportunities, and monitor pipeline progress. Its automation features reduce manual work, while customizable dashboards and real-time insights help teams make faster, data-driven decisions and improve overall productivity.
What do you dislike about the product?
What I dislike about Salesforce Sales Cloud is that it can be complex to set up and navigate, especially for new users, and often requires training to use effectively. It can also be expensive, particularly for small teams, and some customizations or integrations may require technical expertise or additional costs.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of scattered customer data and inefficient sales processes by bringing everything—leads, contacts, opportunities, and communication—into one centralized system. It helps streamline workflows through automation, improves visibility into the sales pipeline, and enables better tracking of performance. This benefits me by saving time, reducing manual errors, improving team collaboration, and allowing more focus on closing deals and making data-driven decisions.
Salesforce Sales Cloud: A Must-Have 360° Account View with Powerful Forecasting
What do you like best about the product?
Salesforce Sales Cloud is an absolute must have tool for 360 degree view on accounts. I get to see all the past interactions with the clients, previous projects done by my org, stakeholders involved etc that helps me avoid starting from the scratch. It enables smarter conversation. I particularly use SF to forecast quarterly revenue and identify risky deals. the dashboard view is very helpful for leadership to see the deal progress on WoW basis.
What do you dislike about the product?
It is not beginners friendlily. There is a learning curve before this tool becomes your best buddy. Until then you will have to depend on a lot of online training courses to master the tool
What problems is the product solving and how is that benefiting you?
Consulting deals are typically complex, long cycle and high value. SF ensures there is better visibility across different global teams, strong client relationships and a structured deal execution along with predictable revenue forecast.
Revolutionized Our Sales Management Effortlessly
What do you like best about the product?
I really appreciate the digitalizations and live data availability in Salesforce Sales Cloud. It's great that there's no manual work involved, as everything is in the system. I find it beneficial that expected sales are visible to the leadership team, eliminating the need for paperwork. The initial setup was very easy, and with light training, my team quickly gained the necessary knowledge.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage relationships in sales, markets, and finance, solving dead time and manual input issues. I like its digitalizations and live data availability, making expected sales visible to leadership and eliminating paperwork.
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