Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Sales Cloud Delivers Full Customer Journey Visibility with Top-Notch Integrations
What do you like best about the product?
Sales Cloud helps us see every interaction and touch point in the customer journey, and the integrations with other platforms are top notch.
What do you dislike about the product?
There is nothing I dislike about the product.
What problems is the product solving and how is that benefiting you?
Sales Cloud is helping us assign tasks to account managers, view follow up, and see who is interacting with our campaigns.
worthful CRM Software
What do you like best about the product?
I like most about this is its mobile access feature as it allow me to access salesforce sales cloud software from site which are located remotely and access data within no time which help me to report data on time and when required. Dashboards helps to followups and keep track of assign/ pending tasks.
What do you dislike about the product?
Somtimes its feels very slow to update things. Required high speed internet. Also observed difficulty to access this software features in early stage.
What problems is the product solving and how is that benefiting you?
when i completely understood all features of this, its benefited me to improve my pms records as i am able to update all task in time and even i am able to improve lots of this using its reports and data visualization, customization, etc. Also its help me to stay connected with office staff and coordinate with them using centralized dashboard.
Salesforce Reports Help Refine Our Upselling and Growth Strategy
What do you like best about the product?
It’s helping me refine our sales approach for upselling and growth, based on the reports and data I get from Salesforce.
What do you dislike about the product?
It's need to learn spacial time to can get maximum useful reports also need to learn apex , and too much price for account and every add-ons
What problems is the product solving and how is that benefiting you?
All work at easy to get my work anywhere, phone, laptop or desktop, also CRM AND Manage my works
Best CRM Software
What do you like best about the product?
Using Salesforce sales cloud it is very easy to track project execution, customer sales, daily project activities, etc with its centralized platform, dashboard and reports. Also it's mobile use excess can allow to operate from anywhere and anytime.
What do you dislike about the product?
In Salesforce cloud, it's very challenging to work without proper guidance and training. We have observed that it becomes difficult to find out old items, reports and data.
What problems is the product solving and how is that benefiting you?
It's help us to improve coordination between teams to get better output. Also reduces follow ups so it's time saving for us and improve our productivity.
Empowered Client Interactions with Real-Time Efficiency
What do you like best about the product?
I really like the feature that allows us to communicate with clients through email while receiving real-time updates. It's helpful to receive client replies directly and get notifications about new interactions, as well as being able to view the last interaction history of the email. Switching from Avaya to the Salesforce softphone also proved to be more reliable. The initial setup of Salesforce Sales Cloud was very easy for us.
What do you dislike about the product?
none so far
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to document client interactions with real-time resolution. It helps me communicate with clients through email, receiving their replies directly and getting notified about new interactions and email history.
Clean Navigation and Easy Data Storage & Retrieval
What do you like best about the product?
It has clean navigations and helps to store data which you can find easily
What do you dislike about the product?
sometimes it takes time to load the data which lacks the outcome at times
What problems is the product solving and how is that benefiting you?
it helps to club data which elsewhere its scattered and for us sales folks its really important to see all of it in one place
Centralized Client Info, Automated Follow-Ups, and Advanced Analytics
What do you like best about the product?
Salesforce Sales Cloud is particularly helpful for me as a travel consultant because it centralizes all client information in one place. It also lets me track leads and opportunities from the initial inquiry all the way through to booking, automate follow-ups and other routine tasks, and use detailed reporting and analytics to identify sales trends and improve revenue.
What do you dislike about the product?
As a travel consultant, I’ve found that the least helpful aspects of Salesforce Sales Cloud are how complex it can be to set up and customize for specific travel workflows. It may also require a significant investment of time and training to use effectively, which can be challenging in a busy environment. On top of that, it can be costly for smaller agencies. Additionally, some features can feel unnecessary or cumbersome for day-to-day travel booking tasks, making the overall experience heavier than it needs to be for routine work.
What problems is the product solving and how is that benefiting you?
As a travel consultant, I find that Salesforce Sales Cloud helps me tackle several key business challenges.
Managing client relationships is much easier because it keeps client details, preferences, and booking history organized in one place, so important information is less likely to be missed or lost.
Tracking leads and bookings is also more straightforward. It helps me follow up on inquiries, move potential bookings through the pipeline, and prioritize higher-value clients without losing visibility.
It also streamlines day-to-day operations. By automating routine tasks like follow-ups, reminders, and confirmations, it reduces manual work and helps minimize errors.
Finally, it improves sales insights. The reporting and analytics make it easier to spot booking trends, measure performance, and make data-driven decisions that support business growth.
Overall, it helps address problems around organization, efficiency, and revenue growth.
Managing client relationships is much easier because it keeps client details, preferences, and booking history organized in one place, so important information is less likely to be missed or lost.
Tracking leads and bookings is also more straightforward. It helps me follow up on inquiries, move potential bookings through the pipeline, and prioritize higher-value clients without losing visibility.
It also streamlines day-to-day operations. By automating routine tasks like follow-ups, reminders, and confirmations, it reduces manual work and helps minimize errors.
Finally, it improves sales insights. The reporting and analytics make it easier to spot booking trends, measure performance, and make data-driven decisions that support business growth.
Overall, it helps address problems around organization, efficiency, and revenue growth.
A Powerful CRM Platform for Managing Sales, Customers, and Growth
What do you like best about the product?
Salesforce offers an extremely robust set of CRM tools that help manage sales pipelines, customer data, and relationships in one centralized platform. Its customization capabilities, automation tools, and detailed reporting make it adaptable to businesses of all sizes. The ability to integrate with a wide range of third-party applications, along with strong analytics and dashboards, makes Salesforce a powerful daily-use platform for sales, marketing, and customer service teams.
What do you dislike about the product?
The biggest drawback is complexity. Salesforce has a steep learning curve and often requires training or admin support to configure properly. Costs can also increase quickly as more features, users, or add-ons are added. Additionally, customization and maintenance may require technical expertise, which can be challenging for smaller teams without dedicated resources.
What problems is the product solving and how is that benefiting you?
Salesforce solves the problem of fragmented customer information by centralizing data across sales, marketing, and support teams. It improves visibility into the sales funnel, automates repetitive processes, and enables better forecasting and decision-making. This leads to improved customer relationships, higher productivity, and more scalable business operations.
Review for Salesforce Sales cloud
What do you like best about the product?
I like most about this software is that it is giving clear visibility of progress, pending tasks through its dashboard and reports. Also it's mobiles access capabilities are improving data updating and data access at nay point and any location.
What do you dislike about the product?
It's very critical to understand on first use also we observed that initial setup is critical requires so much efforts.
What problems is the product solving and how is that benefiting you?
After implementation of this software we noticed improvement in tracking of customer requirements, customer queries with no efforts and also get it resolved in minimum time possible. Also helping us to deliver project on time.
Intuitive and Friendly CRM with Excellent Clarity
What do you like best about the product?
I think what I like most about Salesforce Sales Cloud is how user-friendly, simple, and accessible it is. It's a very intuitive platform, and it gives us clarity regarding the projects we manage. It also provides us with information about our metrics and how we maintain productivity, whether as a team or individually.
What do you dislike about the product?
I think one of the things I might like to see implemented is having a dark mode in Salesforce, especially for people who wear glasses and have light-sensitive vision.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to have clarity with my team about all the information of our projects, which keeps us updated and helps us follow comments and relevant information.
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