Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,029 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Sales Cloud: Clear Opportunity Management and Real-Time Sales Insights
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its straightforward opportunity management, transparent pipeline reporting, and user-friendly activity tracking. The platform offers real-time insights into sales performance, facilitates organized follow-up, and empowers teams to make data-driven decisions.
What do you dislike about the product?
Sales Cloud, in its default state, often feels complex and not very intuitive. The standard page layouts tend to be cluttered, making navigation challenging, while the built-in reporting and forecasting features are somewhat limited. Additionally, activity management does not provide enough context, which can hinder productivity. To make Sales Cloud align with real sales processes, significant customization is usually necessary. Furthermore, inconsistent adoption across teams can make the reporting less reliable.
What problems is the product solving and how is that benefiting you?
Pipeline management, account management, sales representative efficiency, and production planning, strategy decisions are all important aspects that were important
Empowers Case Management but Needs UI Improvements
What do you like best about the product?
I greatly value how Salesforce Sales Cloud facilitates quick resolution of problems and cases, which streamlines our operations. The platform's case management capabilities and omnichannel experience are particularly beneficial. It supports our agents in managing patient care efficiently and implementing agent force objectives seamlessly.
What do you dislike about the product?
I find it difficult to customize Salesforce Sales Cloud for different profiles, especially regarding case management and creating an omnichannel journey. Additionally, I think the user interface could be improved to enhance user interaction and experience.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to solve case management issues, helping agents resolve cases quickly and improving patient care fulfillment.
Streamlined Onboarding with Robust Features
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its ability to provide a better understanding of clients and potential client structures. Its efficiency in reducing onboarding time by 98% is remarkable. I also value tracking opportunities and performance, which has increased applications by 50%, forecasting a revenue increase of £3,000,000
What do you dislike about the product?
I found the implementation process not as fast as expected due to the customization needed. The out-of-the-box reporting for sales performance could be better, as the sample reports frequently don't work effectively.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to understand client interactions, manage risk better with credit info, reduce onboarding time by 98%, and boost applications by 50%, forecasting a £3M revenue improvement.
Effortless Setup, Optimized Recruitment Management with Salesforce
What do you like best about the product?
I love how Salesforce Sales Cloud allows us to manage our recruiting pipeline effectively. It tracks candidates and helps manage the entire recruiting process. The opportunity management feature is particularly useful for our needs. Additionally, the setup was incredibly easy for us due to our partnership with Salesforce, making the transition smooth.
What do you dislike about the product?
I would prefer if Salesforce Sales Cloud had a voice agent feature for sales representatives.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage our recruiting pipeline, helping us track all candidates and streamline the recruiting process efficiently.
Highly Customizable and Integrative, but Pricey for Small Organizations
What do you like best about the product?
What I appreciate most is the ability to completely tailor the system to fit our organization’s needs and to integrate various applications seamlessly.
What do you dislike about the product?
The cost and affordability for smaller organizations are important considerations.
What problems is the product solving and how is that benefiting you?
It has enabled us to grow and sustain our customer base.
Einstein AI Integration Delivers Predictive Power Effortlessly
What do you like best about the product?
Einstein AI integration Predictive Power Without the Guesswork
What do you dislike about the product?
Cost and the license models for Salesforce. As well as Steep Learning Curve
What problems is the product solving and how is that benefiting you?
Have a member profile and a 360-degree customer view
Great Sales Features, But Pricing Lacks Transparency
What do you like best about the product?
You can perform sales related activities intelligently at one place
What do you dislike about the product?
No clarity on the pricing of data could and agent force.
What problems is the product solving and how is that benefiting you?
It’s making the selling easier.
Efficient Sales Management with Sales Cloud, but Feature Overlap Causes Confusion
What do you like best about the product?
Sales Cloud has been extremely helpful for our sales team, especially in creating pipelines for opportunities and in prioritizing leads and outreach. It has made managing our sales process much more efficient.
What do you dislike about the product?
At the moment, there are numerous feature conflicts and overlapping new features, which makes it challenging to recommend options or continue building on the platform. Having clearer recommendations and a straightforward migration process would be very helpful.
What problems is the product solving and how is that benefiting you?
This tool has been valuable for our business by helping us prioritize leads, build a strong top-of-funnel, and plan our pipelines more effectively. It also supports our sales team in their outreach efforts.
Great Pipeline Management, No Complaints So Far
What do you like best about the product?
Pipeline management is pretty great. Use it a lot.
What do you dislike about the product?
Nothing to note at this time. Enjoy the product.
What problems is the product solving and how is that benefiting you?
Nothing to note at this time. Really enjoying the product.
Great Performance, No Complaints
What do you like best about the product?
The cloud has good performance and is easy to use
What do you dislike about the product?
I am not particularly dissatisfied with it, but it is difficult to solve it by myself when there is a difficulty because there is no Korean translation
What problems is the product solving and how is that benefiting you?
I analyze the customer data I have to understand the needs of the customer
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