Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Powerful Lead Management and Insightful Dashboards
What do you like best about the product?
What I like best about the Salesforce sales cloud is how powerful it is for managing leads and tracking the entire sales pipeline everything from contact to deal is organised in one place and the reporting dashboards give clear visibility into what working and what not
What do you dislike about the product?
What I dislike about sales for sales cloud is that it can feel complex and overwhelming at first. The setup and customisation take time and it often need training to use properly it's very powerful but not easy tool to get started with
What problems is the product solving and how is that benefiting you?
Salesforce sales cloud solve the problem of a scattered seles data and lack of visibility it brings leads, contact, deals and follow up into one system that help me track every opportunity clearly stay on the top of the pipeline and make better decision based on data instead of guesswork
Salesforce experiance
What do you like best about the product?
What I like most about Salesforce Sales Cloud is how powerful and customizable it is for managing complex sales processes. It provides a centralized view of leads, accounts, and opportunities, strong reporting and forecasting capabilities, and seamless integration with other tools.
What do you dislike about the product?
Salesforce Sales Cloud can feel overcomplicated at times, especialy for smaller teams or when you dont need all the advanced features. The setup and customization require a lot of time, and some workflows are not very intuitive at first. Also, the pricing can get expensive as you add more users and features.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of having sales data scattered across different tools and spreadsheets. It gives us one central place to track leads, accounts, opportunities, and deal progress. This makes the sales process more transparent, improves follow-ups, and helps the team stay aligned.
Empowers Data Management and Business Growth
What do you like best about the product?
The data management of the with anf building the good data relationship with client to manage their data sales cloud also helps to enhance their business and track their data to get more crystal clear idea where and client can hands their business.
What do you dislike about the product?
There are some certains limitations regarding the sales cloud while coming to the licences and the fluctuation between the UI so that user could get a particular clear idea that what they want from the software and what they do not want when they are using the licence is so it could be better to give and previously a good idea on their customer need so it can be a sales cloud service cloud health club any so the customer would not be or the user would not be very confused using their entire there in target.
What problems is the product solving and how is that benefiting you?
Sales cloud help to manage the data very securely first of all and to enhance the integrated with other systems either it jeera either with fire either with any moles of any other system it would get very fast synchronisation the support pack support of Salesforce is also very fast attitude attitude service the licence is management system within the renewal and their use I like this benefits through industry the all over global industries and all users can use it very easily so I like this very most.
Salesforce: The Ultimate All-in-One AI CRM for Seamless Sales
What do you like best about the product?
Being no 1 AI CRM in the world, Salesforce is way beyond than other competitor in the market. All the things related to the sales engagement is in single platform, it is very helpful from capturing lead to getting opportunity closed in single CRM. It makes the whole sales process hustle less.
What do you dislike about the product?
Although it is the number 1 CRM in the world, the cost of the licenses in the salesforce is very high. So, small and medium size companies can't afford Salesforce.
What problems is the product solving and how is that benefiting you?
Sales cloud brings all the things which are required to manage sales engagement in one platform. Which eliminates the problem of capturing different data records in different platforms or places.
Organized CRM with Robust Integrations
What do you like best about the product?
I like that Salesforce Sales Cloud organizes all customer info in one place, making tracking sales easy, and provides helpful reports and automation to save time. I enjoy how well it integrates with other tools like email, marketing apps, and collaboration platforms, which keeps all workflows connected and makes teamwork smoother.
What do you dislike about the product?
Salesforce Sales Cloud can be complex to set up, some features are overwhelming, and reporting could be more intuitive.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage customer relationships, track sales, and streamline communication, solving issues like disorganized data and missed follow-ups, helping me work more efficiently and close deals faster.
Insightful Reporting and Smart Automation Enhance Sales Cloud Experience
What do you like best about the product?
I like sales cloud Reporting and Dashboard as this gives me more idea on the open opportunities. I also like the automation part as it automatically populates the some of the fields according to the conditions fulfilled.
What do you dislike about the product?
Sometimes it takes a lot of time because of the many automation in the backend, also its UI can be improved as it confuses the user.
What problems is the product solving and how is that benefiting you?
Sales cloud helps us refine the lead from our campaign. Also its sales pipeline let us know each step of the sales process which my company uses.
Centralized Sales Management with Customization Challenges
What do you like best about the product?
What I like most about Salesforce Sales Cloud is the level of visibility and control it provides across the entire sales process. Everything from lead intent to opportunity progression is tracked in one system, which makes it much easier to understand where deals stand right now and what actions are needed next. The platform is highly customizable, allowing us to tailor objects, automation, and workflows to match our specific sales processes rather than forcing us into a rigid system.
What do you dislike about the product?
Some areas of Salesforce Sales Cloud could be improved to enhance usability and efficiency. Its flexibility often comes with added complexity, meaning even simple process changes can require significant configuration effort or admin involvement. The learning curve can be steep for new users due to the number of features and customization options available. Additionally, performance can occasionally feel slower, especially when working with highly customized organizations or large data volumes, particularly in complex reports and dashboards.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves fragmented sales management issues, centralizing data for better pipeline visibility, automating processes, ensuring consistent sales, and providing real-time reporting. It improves decision-making, speeds up response times, and enhances team collaboration.
Sales Cloud - The Package that helps every type of business
What do you like best about the product?
As a developer, when the customer comes with any problem or any new requirement which they want to get implemented related to sales, The Sales Cloud offers various standard objects which is very useful and speeds up the implementation as most of the things are available out of the box.
What do you dislike about the product?
We had a requirement in which we had to enable the Person Account. But the limitation of Sales Cloud or we can say it is a Salesforce limitation that once the Person Account is enabled, we cannot disable it. Which can cause issues if there is a need to do a rollback, we simply cant disable that option.
What problems is the product solving and how is that benefiting you?
In our client business, they have two operating models, B2B and B2C. Till now they had created various record types for differentiating the type of Contact to be used. But after our implementation, we enabled Person Account which clearly helps a lot in bifurcating both type of records.
Streamlined Sales Management and Better Visibility with Salesforce Sales Cloud
What do you like best about the product?
What I like most about Salesforce Sales Cloud is how well it organizes the entire sales process. It becomes very easy to track leads, opportunities, and customer interactions all in one place. The dashboards and reports give a clear view of the pipeline, and the automation features help save a lot of manual effort. Once everything is set up, it really improves visibility and makes the team more efficient.
What do you dislike about the product?
The main downside is the learning curve. New users often find the interface a bit overwhelming because there are so many features and settings. Sometimes simple actions take more clicks than expected, and system updates occasionally change the layout, which requires re-adjustment. Apart from that, most things work well once you get used to it.
What problems is the product solving and how is that benefiting you?
Before adopting Salesforce Sales Cloud, our team struggled with scattered data - leads, contacts, and opportunities were often tracked in spreadsheets, emails, or different tools. This caused confusion, duplicate work, missed follow-ups, and lack of clarity about the sales pipeline.
With Sales Cloud, we now have a unified, central system where all sales data lives. That means every lead, contact, opportunity, and customer interaction is organized in one place. The result: fewer missed follow-ups, clearer visibility into deal stages, and better coordination across team members.
Automation features (like reminders, workflows, and validation rules) further reduce manual work and human error. The dashboards and reports provide real-time insight into pipeline health, conversion rates, and performance metrics , enabling smarter, data-driven decisions.
In short: Sales Cloud helps us work more efficiently, stay organized, avoid mistakes, and focus energy on selling rather than managing spreadsheets.
With Sales Cloud, we now have a unified, central system where all sales data lives. That means every lead, contact, opportunity, and customer interaction is organized in one place. The result: fewer missed follow-ups, clearer visibility into deal stages, and better coordination across team members.
Automation features (like reminders, workflows, and validation rules) further reduce manual work and human error. The dashboards and reports provide real-time insight into pipeline health, conversion rates, and performance metrics , enabling smarter, data-driven decisions.
In short: Sales Cloud helps us work more efficiently, stay organized, avoid mistakes, and focus energy on selling rather than managing spreadsheets.
Unmatched Sales Visibility and Customization
What do you like best about the product?
What I like most about Salesforce Sales Cloud is the visibility it gives across the entire sales process.
It helps me keep all opportunities, activities, and customer information in one place, making it easier to prioritize deals and focus on the right actions at the right time.
I also appreciate how customizable it is, allowing the system to adapt to our sales process rather than forcing us to change the way we work. Overall, it improves collaboration within the team and helps drive more consistent, data-driven decisions.
It helps me keep all opportunities, activities, and customer information in one place, making it easier to prioritize deals and focus on the right actions at the right time.
I also appreciate how customizable it is, allowing the system to adapt to our sales process rather than forcing us to change the way we work. Overall, it improves collaboration within the team and helps drive more consistent, data-driven decisions.
What do you dislike about the product?
What I dislike about Salesforce Sales Cloud is that it can feel complex at times, especially for new users.
Some features require training to be used effectively, and without good governance the system can become cluttered with too many fields or processes.
Additionally, certain customizations and integrations may require technical support, which can slow things down if not well planned.
Some features require training to be used effectively, and without good governance the system can become cluttered with too many fields or processes.
Additionally, certain customizations and integrations may require technical support, which can slow things down if not well planned.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of managing daily sales activities across multiple opportunities.
It helps me track tasks, follow-ups, and deal progress in one place, so nothing falls through the cracks.
As a result, I spend less time searching for information, stay on top of priorities, and can move deals forward more efficiently.
It helps me track tasks, follow-ups, and deal progress in one place, so nothing falls through the cracks.
As a result, I spend less time searching for information, stay on top of priorities, and can move deals forward more efficiently.
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