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Salesforce Sales Cloud

Salesforce, Inc. | 1

Reviews from AWS Marketplace

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External reviews

9,999 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Marketing and Advertising

Excellent capacity, slightly clunky user interface

  • May 02, 2017
  • Review verified by G2

What do you like best about the product?
Ability to customize the system according to business processes; integration with a variety of other software; good applications that can be installed on top of Salesforce to improve processes. Salesforce is probably the best source of truth on customers and sales there is.
What do you dislike about the product?
Some application integration is buggy (i.e. Outlook - sometimes stops working, poor integration when using Outlook in browser, but okay when using Outlook client); user adoption is difficult - Lightning interface is definitely very user-friendly, but not all Salesforce functionality works on it
What problems is the product solving and how is that benefiting you?
We can report on sales activity, qualify leads, onboard folks faster using opportunity stage guidance and other tools, keep track of various deliverables that come with every opportunity, ensure accurate invoicing and payments, and provide reports to our clients using the customer-facing portal (the Experience Cloud portal is definitely something that makes Salesforce stand out among its competitors)
Recommendations to others considering the product:
Salesforce is a powerful tool, but it will take many hours to set up for the organization. I believe for an organization of 25 we've spent at least 100 hours of staff time and at least the same amount of Salesforce consultant time (an external consultant we've had to hire and retain), and the system is still not quite there yet. User adoption takes a long time as well. If you do not plan on having a dedicated person serving in the Salesforce administrator and trainer role, perhaps it's worth looking at other, easier to implement and manage, but less powerful CRM solutions.

    Angela H.

Great Tool if Used Correctly

  • October 25, 2016
  • Review verified by G2

What do you like best about the product?
We are currently in the midst of redoing how we work with Salesforce and I am just currently learning more capabilities of Salesforce that before I didn't know were available. I like having all of my account and contact information all in one place. When I forgot a name or a contract or some opportunity that I did with an account, it's so easy to go back in and review what we've done in the past and track what's working and what is not working.
What do you dislike about the product?
I think Salesforce is a little open ended and that although it's supposed to be used one way, not all businesses use it that way. We are having to bring in a consultant to reorganize how we use Salesforce because we are not your standard "salesforce" team. We are having to come up with unique solutions to how we can use it. We know Salesforce has the tools for us to be successful, but again we need to get creative in how we are utilizing them.

The other thing I dislike are the reminders. I haven't been able to utilize the outlook integration as it's not available for my computer or version of outlook, so when I set reminders in Salesforce, it is only useful if I am actually in Salesforce all day long, which as it stands right now I am not.
What problems is the product solving and how is that benefiting you?
The problems we are solving are ensuring that we are tracking all of our sales the same way for everyone throughout the company. From there, it is passed on to the next department who can easily view what has been booked and sold and move on from there. It's been a great way to track sales.
Recommendations to others considering the product:
I would recommend for anyone who is considering on using Salesforce to hire a consultant to find out the best way that Salesforce can be used for your companies individual needs. I believe everyone probably uses it differently, and it's best to bring in an expert to help you figure that out. I believe in the long run it will be worth it.

    Information Technology and Services

Best SMB CRM

  • October 07, 2016
  • Review provided by G2

What do you like best about the product?
Mobile interface is much faster and easier to use across any platform
What do you dislike about the product?
Lightning interface is very slow to load . Offline functionalities are also not great
What problems is the product solving and how is that benefiting you?
Internal employee portal and other timesheet management softwares are built inhouse in force.com

    Leisure, Travel & Tourism

Salesforce is great

  • October 05, 2016
  • Review provided by G2

What do you like best about the product?
Trailhead and training. Using Salesforce make work FUN! You can learn it like it's a cool game and use it like Facebook. Very productive, veryintergrated, very fun
What do you dislike about the product?
It's expensive. There is always a new cost to get the most from the platform.
What problems is the product solving and how is that benefiting you?
Our technology is old and not connected.
Salesforce brings all of our data into one place and makes it accessible to many other apps for all teams via open APIs
Recommendations to others considering the product:
USE TRAILHEAD!! Come to dreamforce and learn all of hte cool stuff you can do!!

    Financial Services

Sales Cloud is Helpful

  • October 04, 2016
  • Review provided by G2

What do you like best about the product?
Good way to integrate leads into Salesforce. Makes the sales team more productive.
What do you dislike about the product?
The cost is high & there sometimes issues with inaccurate data.
What problems is the product solving and how is that benefiting you?
Our teams have niche industries & it helps target them. Makes their time more productive.

    Oil & Energy

Sales Cloud Flexibility for Consulting Deals

  • October 11, 2015
  • Review provided by G2

What do you like best about the product?
One of the best CRM applications on the market.

- Very Flexible and easily customizable.
- It will take weeks (not months) to tailor to your business process and sales/marketing team needs
- Pay-as-you-go service
- Tons of users and forums/blogs to get answers you need around set-up, config and build and deployment/adoption/training
What do you dislike about the product?
- Can be expensive for the SMB segment
- Can offer too many "features" for a
- Reps / Sales team often tries to sell and up sell more licenses, different products and try to get you to buy additional ancillary Salesforce products and services.
- Implementation partner (consulting) fees are very expensive.
What problems is the product solving and how is that benefiting you?
- Sales process
- Business strategy
- Insights into sales activity / pipeline management
- Analytics into overall sales pipeline, opportunity funnel and planning around new / upcoming / past sales meetings. Trying to provide visibility into the sales process and help position licenses/services
Recommendations to others considering the product:
- Look at Oracle CRM and MS Dynamics if you are large enterprise
- If you are in higher education / public sector, you must go through Foundation to get a large discount / investment from your Salesforce account executive

    Architecture & Planning

SFDC is Awesome!

  • September 15, 2015
  • Review provided by G2

What do you like best about the product?
As an administrator Salesforce is extremely easy to use and customize
What do you dislike about the product?
No complaints at this time for Salesforce
What problems is the product solving and how is that benefiting you?
Pipeline management and lead routing.

    Manoj S.

Amazing cloud platform for service and sales crm

  • October 14, 2014
  • Review verified by G2

What do you like best about the product?
The way you can build the entire system is super fast and we hosted our crm system in few months. Also the effort we put was really very small to achieve something big.
What do you dislike about the product?
Limitation, most of the features are having various limitations and this we really don't like and always have to do some customization
What problems is the product solving and how is that benefiting you?
Suport System and Sales CRM

    David W.

Salesforce is the best tool I've ever worked with.

  • February 28, 2014
  • Review verified by G2

What do you like best about the product?
4 years of working with Salesforce.com have made me a raving fan. It is the most user-friendly, intuitive, scalable and powerful application I have ever worked with in my professional career. As a developer, I've been able to accomplish things using Salesforce that would require weeks and months of work to implement in other systems.
What do you dislike about the product?
The few frustrations I have stem from the multi-tenancy model which can occasionally provide some amount of inflexibility. Some limitations exist that can create issues and require workarounds or additional development effort to avoid those limits.
What problems is the product solving and how is that benefiting you?
We have implemented a broad range of business processes that touch CRM. Examples are:
- Customer portals that allow users to build self-service quotes from a product catalog
- Integration with ERP systems to bring shipment data to the customer
- Quotation Management Systems
- Campaign and Event Management
- Detailed market analytics based on sales and integration with ERP systems

    Sucharita N.

No. 1

  • November 19, 2013
  • Review provided by G2

What do you like best about the product?
It is really good product for sales and service both.
And all in one. Getting enhanced features every quarter.
What do you dislike about the product?
Nothing, but I would like to see more features in future
What problems is the product solving and how is that benefiting you?
-Sales and removing customer duplicate data
Recommendations to others considering the product:
It is really good product for solving every difficulty in business

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