Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Outstanding Delivery Setup and Effortless Accessibility
What do you like best about the product?
The ease of the application and it can be reviewed from any location. The delivery setup is outstanding.
What do you dislike about the product?
the customization part is not open as per the requirement
What problems is the product solving and how is that benefiting you?
Data fragmentation is one of the this is benefiting in my role.
Unmatched Customization and Seamless Integration for Sales Teams
What do you like best about the product?
Salesforce Sales Cloud is a powerhouse when it comes to visibility and process structure. The best thing is how customizable and scalable it is, you can literally tailor every field, workflow, and report to match your sales process. The pipeline visibility and automation make it easier for teams to stay aligned and data-driven. Integration with tools like Outlook, Slack, and marketing platforms is seamless. Once it’s set up right, it truly becomes the single source of truth for sales operations.
What do you dislike about the product?
The biggest downside is the complexity and cost. It’s not plug-and-play, setup, customization, and maintenance require time, technical skill, and sometimes external consultants. The user interface, while improved over the years, can still feel clunky and slow, especially for new users. Smaller teams often feel overwhelmed with the number of features they don’t need. Licensing and add-ons also drive up the overall cost pretty quickly.
What problems is the product solving and how is that benefiting you?
It’s solving the challenge of sales visibility, forecasting accuracy, and team alignment. Before Salesforce, data lived across spreadsheets and emails but now everything is centralized. It helps managers track deals in real time, understand bottlenecks, and forecast revenue with much better accuracy. The automation of repetitive tasks (like lead assignment, reminders, and follow-ups) saves a lot of manual effort. Overall, it helps in building a more predictable and measurable sales process.
The Ultimate Sales Tracking Solution with Unmatched Features
What do you like best about the product?
Salesforce is the most comprehensive and best tracking software there is for sales. There are so many features that allow you to view and track easily where sales are at and where they are headed. Its the most widely used software for a reason - its the best.
What do you dislike about the product?
Occasionally, the software freezes or fails to connect properly with my Outlook account. As someone using a Mac, I find it quite frustrating to have to repeatedly reset my logins.
What problems is the product solving and how is that benefiting you?
This tool helps us identify who we are currently in contact with, who we are not, and who we should be reaching out to. Additionally, it organizes all this information in a very user-friendly manner.
Effortless Lead Tracking and Seamless Pipeline Management
What do you like best about the product?
The best part about Salesforce Sales Cloud is how easy it is to track leads and manage the entire sales pipeline in one place. It keeps everything organized and improves visibility across the team.
What do you dislike about the product?
Some features feel overly complex, and it takes time to learn the system. A lot of simple tasks require multiple clicks.
What problems is the product solving and how is that benefiting you?
It gives clear visibility into the entire sales pipeline. This helps with forecasting, prioritizing opportunities, and making faster, data-driven decisions.
A Robust Platform for Organizing and Integrating Sales Data
What do you like best about the product?
It provides powerful features to track the whole sales process. When used as intended, it provides great tools to track the lead all the way until conversion and beyond.
What do you dislike about the product?
It can take a while to get used to the way Sales Cloud thinks about leads, accounts, opportunities etc. If you deviate from this way of thinking and start building customisations, it can become complex really quickly.
What problems is the product solving and how is that benefiting you?
As the core of the sales process, Sales Cloud is used to manage all data related to leads and accounts. It is an invaluable tool to structure all of this data and to be able to build any processes or integrations with other tools. The problem it is solving is that it provides the possibility to build pretty much any process and build integrations.
Excellent Integrations That Enhance Our Workflow
What do you like best about the product?
It provides integration with various other software that we also use.
What do you dislike about the product?
It can be a bit too complicated at times and so hard to understand and be comfortable with.
What problems is the product solving and how is that benefiting you?
Salesforce allows us to have a single source of truth when it comes to our customers' data
Comprehensive CRM with Seamless Integration
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its comprehensive integration of sales tools and data in one place. This robust feature eliminates the need to switch between multiple applications, thereby significantly reducing errors and saving valuable time. By centralizing all essential tools and data, it enables me to efficiently manage customer relationships and analyze sales performance with ease. This seamless integration supports team collaboration and helps in accurately measuring ROI, which were major challenges before adopting this software. My positive experience with these features is reflected in my high likelihood to recommend Salesforce Sales Cloud, as I rated it 9 out of 10.
What do you dislike about the product?
Setting up custom reports, dashboards, and workflows sometimes requires advanced knowledge or administrator support.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to track customer relationships and analyze sales performance, solving team collaboration issues and measuring ROI effectively. It integrates sales tools and data, saving time and reducing errors by eliminating the need to switch between multiple applications.
Seamless AI Integration and Mobile Access Boost Productivity
What do you like best about the product?
It has seamless AI capabilities like deal insights and predictive scoring that helps us to focus on the potential and profitable leads.
It has seamless integration capability with other tools even third party tools.
It supports mobile phone apps which helps us work on the go and this is an added advantage for us as it promotes great streamline work flow.
It has seamless integration capability with other tools even third party tools.
It supports mobile phone apps which helps us work on the go and this is an added advantage for us as it promotes great streamline work flow.
What do you dislike about the product?
I do not has issues with this tool. I have no dislikes.
What problems is the product solving and how is that benefiting you?
Before this tool was installed in the company we had issues with field officers as they could only update deals once they return from the fields but this tool helps us to receive updated from the field in real-time through mobile phones. This promotes a streamline workflow.
Streamlined Sales Process with Centralized Data
What do you like best about the product?
I appreciate the centralized customer data feature of Salesforce Sales Cloud, which allows me to have a 360-degree view of the customer by gathering all interactions, contact details, and communication history in one place. This comprehensive customer insight is invaluable for managing leads and keeping track of customer relationships. Additionally, I find the streamlined sales process extremely beneficial, primarily due to the sales automations that Salesforce Sales Cloud offers. These features together help in simplifying and enhancing the sales workflow, making it more efficient. Furthermore, the initial setup of Salesforce Sales Cloud was easy for my team, which I found to be a significant advantage.
What do you dislike about the product?
I dislike that all the packages should be the same. The starter package should include the relay option. Additionally, I am not a fan of the changes made after moving to Hyperforce. I feel we should revert back to the infrastructure we had before this move.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage leads, send marketing emails, and maintain a 360-degree view of customers through centralized data and sales automations.
Effortlessly Organizes Outreach with Minor Navigation Hiccups
What do you like best about the product?
Recently, I’ve found the integration capabilities within Salesforce Sales Cloud especially valuable. Connecting tools like email, prospecting platforms, and document solutions has improved data accuracy and reduced duplicate work.
What do you dislike about the product?
Salesforce Sales Cloud could further improve usability by simplifying common workflows and reducing complexity in page layouts. Streamlining navigation, improving responsiveness, and offering more intuitive default views would help users manage high-volume sales activities more efficiently.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage my outreach workflow, tracking leads and logging activities efficiently. It eliminates chaos and organizes my workday, maintaining clarity and consistency about my prospects.
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