Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,029 reviews
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External reviews are not included in the AWS star rating for the product.
Great Features and Resources, but UI Still Has Limitations
What do you like best about the product?
Easy to configure, lots of ootb functionality, lots of learning resources
What do you dislike about the product?
Users still complain about ui limitations sometimes
What problems is the product solving and how is that benefiting you?
Having all data we need in one place, pipeline tracking, lead management
Powerful AI Integration, but Navigation Feels Cluttered
What do you like best about the product?
The level of integration with AI from Einstein to agentforce you can learn more about your customer than ever before, what used to take multiple pages and notes can be summarized quickly.
What do you dislike about the product?
All the tabs along the top that make it feel like you have to navigate around as opposed to being in a single place. I think AI will remove a lot of that navigation though.
What problems is the product solving and how is that benefiting you?
Keeping track of all our fans and allowing us to engage with them more authentically.
Great Support and Resources, but Forecasting and setup Needs Improvement
What do you like best about the product?
Sales cloud is probably one of the most used clouds in the Salesforce ecosystem, and therefore is well supported, well documented, and there's plenty of resources to learn about standard features and how to customize it.
What do you dislike about the product?
It feels like forecasting is convoluted, if not unreliable or unusable and the set up for different sales paths appears to be outdated.
What problems is the product solving and how is that benefiting you?
Sales cloud so the problem of not knowing or be able to predict what deals/donors are engaging with us right now and Huynh and for how long and when they might give to my organization. This greatly benefits, my organization as a whole, but especially executive leadership who previously had no idea or provided on word-of-mouth and rumors to get an idea of who we were talking to and who might give
Great Opportunities, But Pricey
What do you like best about the product?
The Opportunity Object in Salesforce Sales Cloud.
What do you dislike about the product?
The price of Salesforce Sales Cloud is expensive.
What problems is the product solving and how is that benefiting you?
Pipeline Management
Simplified Lead Management, but Opportunity Features Need Updates
What do you like best about the product?
Managing leads and opportunity pipelines has become much simpler.
What do you dislike about the product?
There is still significant room for improvement in opportunity management, as it seems that the features have not evolved much over the past few years.
What problems is the product solving and how is that benefiting you?
Addressing challenges related to sales and their associated processes.
Great B2B Sales Hub, but Licensing Costs Add Up for Small Businesses
What do you like best about the product?
This platform serves as an effective central hub for managing the B2B sales process.
What do you dislike about the product?
The licensing costs are challenging for small businesses, and you often need to purchase several additional licenses to access more advanced features.
What problems is the product solving and how is that benefiting you?
Handle the sales process
Useful for Sales but Overloaded Screens
What do you like best about the product?
I love how SLSK Cloud helps me sell my products by offering the ability to track ongoing opportunities. The new features are also a valuable asset. I mainly use the software from the Salesforce suite, which integrates well together.
What do you dislike about the product?
Too much information on the different screens.
What problems is the product solving and how is that benefiting you?
I use SLSK Cloud mainly to sell my products, and it helps me have strong control over ongoing opportunities.
Streamlined CRM, User-Friendly and Innovative
What do you like best about the product?
I value Salesforce Sales Cloud's ability to integrate service and sales processes into a unified platform, enhancing visibility across departments. The AI capabilities significantly streamline operations, boosting efficiency for agents. Salesforce stands out as the best choice for enterprise-level CRM. It's also user-friendly with innovative features, and the support team resolves issues promptly, offering a great overall experience.
What do you dislike about the product?
I find that dealing with support tickets can be somewhat challenging, causing some angst even though issues are usually resolved in a decent time for a complex solution like Salesforce. Additionally, I believe there is room for improvement in streamlining data processes, which would be highly beneficial.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud streamlines processes, enhances efficiency with AI, and offers a unified platform connecting service and sales. It's user-friendly once learned, benefiting reps by improving workflow efficiency.
Fast Lead-to-Cash Cycle and Easy Third-Party Integration
What do you like best about the product?
The turnaround time for the lead to cash lifecycle is really short and the ability to plugin and nurture leads with third party apps
What do you dislike about the product?
Not really much as this does offer best on class tool
What problems is the product solving and how is that benefiting you?
Lead nurturing
Lead conversion
Quoting and sales proposals
Pipeline management
Lead conversion
Quoting and sales proposals
Pipeline management
Powerful and Customizable, but Complex and Demanding to Maintain
What do you like best about the product?
I love how customizable Salesforce Sales Cloud is — it can adapt to any business model. The ability to automate complex sales processes with Flows, validation rules, and custom objects makes it extremely powerful. Reporting and dashboards are also great for tracking performance and identifying trends across the pipeline. It’s a complete ecosystem that scales with your business.
What do you dislike about the product?
The platform’s flexibility comes with complexity. It requires ongoing maintenance, and new users often find the interface overwhelming at first. Managing permissions and dependencies (especially across Flows, Apex, and validation rules) can be time-consuming. Additionally, data cleanup and duplicate management still require extra effort or third-party tools.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps businesses centralize their customer data and streamline sales processes in one place. It improves visibility into the entire sales pipeline, automates repetitive tasks, and allows teams to collaborate efficiently. It also provides real-time analytics and dashboards to track performance and forecast revenue more accurately. The biggest benefit is having a unified CRM that supports scalability and customization for any sales organization.
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