Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Lalitha Review
What do you like best about the product?
THE BEST CRM I HAVE EVER SEEN. Opportunity management and campaign management
What do you dislike about the product?
It doesn't have built-in CPQ,business automations
What problems is the product solving and how is that benefiting you?
Case management,lead management and opportunities management
valuable features
What do you like best about the product?
easy to integrate with other salesforce features
What do you dislike about the product?
haven't fully setup my entire process yet
What problems is the product solving and how is that benefiting you?
having a solution that should easily integrate with my crm
One Stop Shop for all your Sales Data
What do you like best about the product?
Out of the box has all Sales related functions and objects
What do you dislike about the product?
Deployment with Copado is getting difficult with Sales cloud
What problems is the product solving and how is that benefiting you?
Customers want a one stop solution so out of the box Sales cloud does that
CRM Review
What do you like best about the product?
The ability to integrate and develop on the platform. Create workflows and automation and now AI.
What do you dislike about the product?
I don't have any constructive feedback. Everything is great so far.
What problems is the product solving and how is that benefiting you?
Being able to integrate external data and create an end to end process
Salesforce is our go to for account management
What do you like best about the product?
The ability to coordinate sales activities!
What do you dislike about the product?
I wish there were more running dashboards
What problems is the product solving and how is that benefiting you?
The ability to capture kpis around sales activities and opportunities
Sales Cloud is robust but can be simple depending on your use cases
What do you like best about the product?
I love the UI/UX and the overall functionality. When configured properly, it works amazing.
What do you dislike about the product?
I don't like how easy it is to accrue tech debt.
What problems is the product solving and how is that benefiting you?
It is our CRM and it is where we house our data
Sales Cloud is Great
What do you like best about the product?
You don't have to reinvent the wheel everywhere you work. Best practice is best.
What do you dislike about the product?
The pricing model is sometimes a bit high because they know the value. Still a net positive but it can be prohibitive for smaller companies.
What problems is the product solving and how is that benefiting you?
Automating manual tasks, teaching our reps
Effective Lead Management
What do you like best about the product?
Before implementing Salesforce, the Business Development department lacked a robust CRM system for effective lead management. The previous tool, an in-house program called Liaison, offered features like pipeline management and employee application submission, but it was unable to track candidates throughout the entire lead-to-hire process. It also had limited capabilities for dialing, emailing and texting candidates. After a cyber breach, we transitioned to Salesforce, though we initially faced several bugs that took time to resolve. Now, we have a CRM that supports the majority of our business operations within Salesforce. Additionally, Salesforce integrates with third-party tools like SMS 360, Lightning Dialer, Local Presence, and Model Match, enhancing its functionality. I believe Salesforce is the best CRM for Business Development, Implementation, HR, and other departments involved in the hiring process.
What do you dislike about the product?
However, one area where Salesforce falls short is in providing a complete solution for the hiring process. There are still many manual steps required, and if someone doesn’t update the application status, we sometimes lose track of where we are in onboarding new loan officers and branch managers. As we continue to explore its features and functionality, I’m confident we’ll eventually streamline the hiring process as well.
What problems is the product solving and how is that benefiting you?
Effective Lead Management thoughout the hiring journey.
Great for sales and service pipelines
What do you like best about the product?
The ability to our service pipeline and forecasting
What do you dislike about the product?
Less about Salesforce but its data sales enter isn't always up to date.
What problems is the product solving and how is that benefiting you?
Forecasting for service
Sales cloud
What do you like best about the product?
User friendly and able to navigate easily
What do you dislike about the product?
Complex flows sometimes can be challenging
What problems is the product solving and how is that benefiting you?
Closing opportunities and conversion
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