Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,029 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Sales Cloud: Centralized Data and Easy Relationship Management
What do you like best about the product?
I like how Salesforce Sales Cloud helps us keep all our jobseekers, partner, and program data in one place. It makes it easy to track interactions, manage relationships, and get a full view of our impact through reports and dashboards.
What do you dislike about the product?
For nonprofits, certain Sales Cloud features are geared more toward corporate sales use cases, so adapting them for nonprofit relationship management sometimes requires extra customization.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps us manage relationships, track interactions, and centralize data across teams. It’s made our communication more efficient, improved reporting accuracy, and given leadership real-time visibility into our impact.
Lead Progress: Great Path, No Dislikes
What do you like best about the product?
Lead Progress as a path - easy to know where the clowna are and what they need to be converted
What do you dislike about the product?
Nothing i dislike, thing are getting better and better
What problems is the product solving and how is that benefiting you?
Guiding clients with complex onboarding process
Great Web-to-Lead Features, but Mobile App Needs Work
What do you like best about the product?
Web to lead and converted leads and different opportunity record types
What do you dislike about the product?
The mobile app needs improvement and could be better
What problems is the product solving and how is that benefiting you?
Sales pipeline
Robust and Secure Enterprise CRM
What do you like best about the product?
Salesforce Sales Cloud is a robust, enterprise-grade platform that excels in handling complex business needs while meeting strong compliance and security standards. It offers extensive learning resources, an active community, and deep integrations with other tools.
What do you dislike about the product?
Requires knowledgeable staff to effectively manage and monitor its various components.
What problems is the product solving and how is that benefiting you?
Collaboration between Marketing and Sales and Reporting
Great for Lead and Opportunity Management
What do you like best about the product?
Managing leads and opportunities, as well as streamlining the sales cycle, are key aspects that stand out for me.
What do you dislike about the product?
The representatives are not willing to enter data, which makes it difficult to keep everything current.
What problems is the product solving and how is that benefiting you?
I am working to gain a complete understanding of customers' purchasing habits.
Great for Simple Reports, but Limited in Depth
What do you like best about the product?
Easy to use and build reports for my reps
What do you dislike about the product?
Limited reporting, only allows for 2-3 layers of reporting
What problems is the product solving and how is that benefiting you?
Visibility into pipeline to manage customers
Great Industry Standard, but Occasionallarcy Limiting
What do you like best about the product?
Industry standard setting product, easy to use.
What do you dislike about the product?
Sometimes you'd like to turn off certain features due to customer specific needs
What problems is the product solving and how is that benefiting you?
Tracking our sales / policy pipeline
Great Features Like 360° View and Automation, but Setup and Costs Are Drawbacks
What do you like best about the product?
1. 360° Customer View .
2. Automation & Workflows –
3. Customizable Dashboards –
2. Automation & Workflows –
3. Customizable Dashboards –
What do you dislike about the product?
Complex setup
Cost
And addon to the product
Cost
And addon to the product
What problems is the product solving and how is that benefiting you?
It gives our sales team a single view of every lead, opportunity, and account, which keeps everyone aligned. The automation and dashboards help track pipeline health, forecast accurately, and focus on high-value deals instead of admin work.
Powerful and Customizable, Admin Automation Can Be Overly Complex
What do you like best about the product?
I like how Salesforce Sales Cloud brings all customer and sales data into one place, allowing reps and managers to track leads, opportunities, and performance in real time. As an admin, I appreciate how customizable and scalable it is — I can tailor processes, automation, and dashboards to fit our exact business needs without heavy coding.
What do you dislike about the product?
While Sales Cloud is powerful, some admin tasks can still feel overly complex — especially when managing multiple automation tools like Flows, validation rules, and approval processes that can overlap. It would be great if Salesforce streamlined these into a more unified automation experience.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud has streamlined how we manage leads, opportunities, and customer data by putting everything in one place. It’s solved issues with data silos and manual tracking, giving our sales team better visibility and saving time through automation and reporting. I like how customizable and powerful the platform is, though it can get complex to maintain as automations and customizations grow. Overall, it’s helped improve efficiency, data accuracy, and decision-making across the sales process.
Excellent Sales CRM Analysis, but Configuration Can Be Clunky
What do you like best about the product?
Honestly the best in class for sales crm analysis and support
What do you dislike about the product?
Some things can be clunky and hard to configure.
What problems is the product solving and how is that benefiting you?
Enabling our reps to quote and track sales
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