Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Robust Analytics, but Steep Cost and Complexity
What do you like best about the product?
I like the real reporting analytics and data presentations features in Salesforce Sales Cloud. It provides virtual SSO assistance that enhances customer needs and requirements, and the robust data input shows precise trajectory projections. This really helps our leadership to analyze and predict.
What do you dislike about the product?
I have a few things about Salesforce Sales Cloud that I'm not too happy with like the cost, the complexity, and the technicality in implementation.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for sales forecasting, data analysis, managing marketing messages, product recommendations, and customer interactions. It helps me manage leads, close sales, and present robust data to leadership.
Highly Customizable with Excellent Opportunity Management
What do you like best about the product?
I really appreciate how accounts, leads, and opportunities can be easily configured for business needs with Salesforce Sales Cloud. It's great that primary small automations can be made very easily, even for someone like me who doesn't have a developer background. As an administrator, with just two to three months of reading, you can customize, create, and start using Salesforce Sales Cloud quickly. The tool makes tasks like sending out emails, updating data on accounts, and creating reports and dashboards very easy. These automations make it straightforward to configure essential processes without needing extensive development experience.
What do you dislike about the product?
So tool wise, I would say, because it's a multitenant architecture, there are few limits on the number of account records you can save, create, and share. And I would say few things which could be improved is on reporting. It's a platform sales first platform. Which allows creation of simple reports and dashboard buttons. If you need some detail or very micro level of reporting of it, it's a complex requirement. Then Salesforce doesn't work. It's a standard easy reports could be created, but complex reporting is where Salesforce lags.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud has been very helpful for opportunity, account, and territory management. Users (Sales Reps, Branch Managers etc.) give positive feedback on managing these aspects. It's a good tool for customers needing account and opportunity management.
Automated Sales Cycle Insights with Easy Setup
What do you like best about the product?
I like the automations and the magnified view of the sales cycle from initial onboarding to the invoice journey. The initial setup of Salesforce Sales Cloud was very easy.
What do you dislike about the product?
I feel that the quotes process in Salesforce Sales Cloud could be easier. It's currently generated on the opportunity itself, but the business also needs the ability to generate it directly on the contact or account before qualifying the deal.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for application development, benefiting from automations and a detailed sales cycle view, solving issues with the sales cycle.
Effortless Lead and Task Management in One Place
What do you like best about the product?
The best thing about Salesforce Sales Cloud is how easy it makes it to keep track of everything. I can see my leads, opportunities, and tasks all in one place, which really helps me stay on top of my day
What do you dislike about the product?
While Salesforce Sales Cloud is powerful, it can feel a bit complex at times. Some tasks require too many clicks, and the interface can be overwhelming for new users.
What problems is the product solving and how is that benefiting you?
It basically keeps everything organised for me. Instead of tracking things in different places, I have one system where I can see my pipeline, follow-ups, and customer activity. It saves a lot of time and reduces the chances of missing something important
Custom Dashboards and Integrations Make Salesforce Sales Cloud Stand Out
What do you like best about the product?
What I like about Salesforce Sales Cloud is the fact that there are various custom dashboard views, filters for pulling reports and third party integrations available.
What do you dislike about the product?
Nothing notable to dislike regarding this platform.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the key issue of consolidating all of our customer contact information, contracts and potentials. Having all of this on a single platform helps in improving Sales and Revenue operations effectively
Intuitive and Efficient CRM with Robust Features
What do you like best about the product?
I like Salesforce Sales Cloud's friendly interface, which makes it easy for me to find information, especially before I make a call. It's really fast too, which helps me quickly locate the information I'm looking for. This support in finding information allows me to adjust my approach for different end users based on their needs. It's also really easy to use and understand, which is great not only for me as an end user but also for administrators who find it really good with no difficulty in using it.
What do you dislike about the product?
I don't think there's too much to dislike. Sometimes, there might be a glitch or it can be kinda slow because of an update, but it's just once in a while. Overall, it's doing really good so far.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to easily understand and adapt my approach to different end users and leads, with everything in one place. It helps me generate new leads and know what services users currently use, allowing for efficient calls.
Versatile CRM Solution Packed with Powerful Features
What do you like best about the product?
Salesforce Sales Cloud gives a variety of functionalities to small and large business organizations to handle their customers' data and past data analysis.
What do you dislike about the product?
Salesforce Sales Cloud additional licences are quite expensive to buy for small organizations.
What problems is the product solving and how is that benefiting you?
In Salesforce Sales Cloud, we can see, at a glance, how many leads we get and how many we convert into opportunities using their in-built reports and dashboard features. We can also analyze past data.
Transforms Sales Visibility and Efficiency with Powerful Integration
What do you like best about the product?
What I like most about Salesforce Sales Cloud is that it brings everything into a unified view and offers a lot of flexibility and customization. You can tailor objects and fields and automation to match business practices without heavy coding, which is huge for scalability. It also offers a bunch of out-of-the-box automation like flows and Einstein AI, which can reduce manual work. The data-driven insights, especially for forecasting for leadership, are super helpful. There's also a huge integration ecosystem available, so you can sync with everything. The mobile app is okay too.
What do you dislike about the product?
Our Salesforce is really old, and there's a lot of customizations that have added tech debt over time that we need to clean up or start fresh. Another issue is complexity for new users. It can be overwhelming for new sales reps to know what to look for or what's important. We could probably do a better job at offering more standardized reports for our end use.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to solve visibility issues in our sales pipeline and manage leads more efficiently. It enhances team collaboration, standardizes sales processes, and improves revenue forecasting with AI insights. The mobile app provides access to essential data, and it centralizes information to reduce data fragmentation.
Versatile, Customizable, Yet Some Integration Hiccups
What do you like best about the product?
I like that in Salesforce Sales Cloud everything's kinda all together, making it easier to manage customer and operational needs. When set up correctly, I can see anything I need easily. As a Salesforce admin, I find it valuable to customize layouts so my team can see what's best for them.
What do you dislike about the product?
I struggle with Einstein Activity Capture because part of my team uses a custom object, and you can't customize it. We're missing a lot of data because Salesforce won't have that as an editable thing.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud keeps everything together, aligning contacts, accounts, and custom objects. It ensures our shipping, customer support, and sales teams are on the same page.
Outstanding Experience with This Software
What do you like best about the product?
What I like best about Salesforce Sales Cloud is that it keeps all my customer and sales information organized in one place. It helps me track leads easily, automate routine tasks, and gives clear dashboards that help me understand my sales progress quickly. It makes my work faster, easier, and more organized.
What do you dislike about the product?
The only thing I dislike about Salesforce Sales Cloud is that it can feel overwhelming at first because there are many features and settings. It takes some time to learn everything. Also, customization sometimes requires technical support, which can slow things down.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps by keeping all customer and sales data in one place, tracking leads and follow-ups, and giving a clear view of the sales pipeline. It saves time through automation, improves team coordination, and helps me close deals faster with better insights.
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