Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Automation is your friend
What do you like best about the product?
the automation tools available to decrease the workload on the sales team has really been transformative and increasing adoption rates within our organization.
What do you dislike about the product?
I have no complaints about sales cloud right now most of my complaints have to do with service cloud
What problems is the product solving and how is that benefiting you?
Oversight and automation of our sales funnel
Sr Salesforce Administrator
What do you like best about the product?
Ability to easily track and connect all data points related to our sales cycle
What do you dislike about the product?
So many extra features are expensive when we are already paying so much, I wish more features were included
What problems is the product solving and how is that benefiting you?
Connecting all our data
Small, but growing fast. Sales cloud supports this growth!
What do you like best about the product?
The platform feels infinitely configurable, giving us confidence that it will scale and adapt with us.
What do you dislike about the product?
The extensive capabilities can be overwhelming, and it can be too easy to mis-configure in a way that has long-term repercussions.
What problems is the product solving and how is that benefiting you?
It houses and tracks our existing agreements, making it more streamlined to manage renewals and additional sales.
Great for Sales Needs
What do you like best about the product?
Fairly easy to use + definitely helpful in connecting various parts of the organization.
What do you dislike about the product?
Not always as intuitive as I'd like. But usage helps with that.
What problems is the product solving and how is that benefiting you?
Keeping record of all of those interacting with clients
User Friendly
What do you like best about the product?
Easily customizable and user friendly for the basic user to the amazing architects
What do you dislike about the product?
Joined reports! Not sure that is Sales Cloud specific but I never have luck with them
What problems is the product solving and how is that benefiting you?
Custom opp layout and apps
Salesforce CX Manager user
What do you like best about the product?
Salesforce Sales Cloud is easy to use, to train the users, is straightforward. It covers the key sales functionalities transversely for the different industries.
What do you dislike about the product?
I believe the gen ai functionalities related for the Portuguese language are still a work in progress.
What problems is the product solving and how is that benefiting you?
Implement SFSC in large customer experience implementations.
Great experience!
What do you like best about the product?
How powerful it is, how it delivers data at your fingertips help you grow your business.
What do you dislike about the product?
Need to have some ongoing training, to allow our teams to learn the new features
What problems is the product solving and how is that benefiting you?
Sales tracking and providing real time data for our sales teams
Seamless experience
What do you like best about the product?
Having all your sales information in one place and a single source of truth empowered or organization to committee to grow and scale.
What do you dislike about the product?
There are always rough edges around integrations and good data, but as a whole Salescloud is rarely solely to blame for the challenges with data.
What problems is the product solving and how is that benefiting you?
It solves a unified view and standardized process. It helps is understand all the most important events across a sale.
Maps works great
What do you like best about the product?
We've used this for admissions and recruitment. The ability to map out the places we visit and the accounts and data associated with them is very useful.
What do you dislike about the product?
It's a bit hard to get used to at first
The setup took a while.
The setup took a while.
What problems is the product solving and how is that benefiting you?
We visit lots of schools. This helps us see who is assigned where.
Sales cloud review
What do you like best about the product?
Sales cloud has become a game changer with our new data cloud and marketing cloud.
What do you dislike about the product?
None to really complain about at this time.
What problems is the product solving and how is that benefiting you?
Lead nurturing and connecting our sales and prospecting to our marketing cloud activities.
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