Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Platform but costly to integrate
What do you like best about the product?
Salesforce is incredibly flexible once it’s set up. I like that we can customize workflows, connect it with other tools we use, and really tailor it to how our teams work. It feels like there’s always a feature or integration that can solve a problem if you’re willing to dig into it.
What do you dislike about the product?
Salesforce is undeniably powerful, with a vast ecosystem of tools that can handle everything from CRM to marketing automation and analytics. However, the platform’s pricing model is a serious barrier to adoption at scale. Many of its most impactful features are locked behind costly add-ons or higher-tier licenses, which makes it difficult for organizations to roll out access broadly across teams.
What problems is the product solving and how is that benefiting you?
Salesforce helps us track and control support tickets in a structured way. It makes it easier to provide faster, more reliable, and scalable support to our clients. Having everything in one place gives us better visibility into issues and ensures nothing falls through the cracks.
My Honest Take on Salesforce Sales Cloud
What do you like best about the product?
It handles repetitive tasks like follow-ups and data entry automatically. That means less busywork and more time to focus on people.
What do you dislike about the product?
Salesforce Sales Cloud comes with a significant price tag. Its per-user pricing structure, combined with additional fees for add-ons and customizations, can quickly become expensive. This makes it challenging for small businesses or startups operating on tight budgets to afford.
What problems is the product solving and how is that benefiting you?
Sales Cloud automates routine tasks like data entry and follow-ups, freeing up time for more meaningful interactions.
Versatile Platform For Marketing
What do you like best about the product?
It's been great for managing patient relationships and in promoting growth of our practice.
What do you dislike about the product?
The onslaught of emails I received when I first signed up for Salesforce.
What problems is the product solving and how is that benefiting you?
Being able to tailor campaigns to specific audience behaviors, demographics, or purchase history, which has resulted in more relevant messaging and stronger ROI for our practice.
Great tool but pricey
What do you like best about the product?
Amazing function, and intuative to use especially for new user
What do you dislike about the product?
Too pricey for early stage business or startuo
What problems is the product solving and how is that benefiting you?
Sales and lead tracker and it was great
Slow Setup, Cumbersome for Individual Use
What do you like best about the product?
I appreciate that Salesforce Sales Cloud helps ensure sales reps work on their accounts with minimal overlap, providing an easy way to check account ownership. It appears more streamlined and easier to use in a network setting, allowing the entire team access to the same database, which enhances collaboration.
What do you dislike about the product?
I found the setup process of Salesforce Sales Cloud to be very time-consuming and cumbersome. The person in charge of the setup was not familiar with the type of work we do, leading to difficulties interfacing with our proprietary design application. This mismatch made it challenging to integrate Salesforce with our existing systems effectively. Additionally, I find the platform cumbersome and difficult to use for individual contributors, as simpler tools like Excel can be more efficient. The platform could benefit from easier data import and manipulation processes to enhance usability.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud reduces account overlap among sales reps, providing clarity on account ownership and facilitating a shared database, though its complexity can be cumbersome.
A Scalable CRM Solution for Enterprise-Level Sales Teams 😏
What do you like best about the product?
what i actually like the best is that we can have centralizing customer and prospect information on a single platform, offering us visibility into the sales pipeline, automating repetitive tasks, and ensuring our team alignment with real-time data. Its robust reporting and dashboard features facilitate us to performance tracking and accurate revenue forecasting.
What do you dislike about the product?
Cost and user adoption
Salesforce Sales Cloud is feature-rich but has a high pricing structure, particularly for large teams. Its setup and customization need technical skills, which can elevate costs. While flexible, the platform may overwhelm new users due to its complexity, especially in configuring reports, workflows, and dashboards, necessitating thorough training.
Salesforce Sales Cloud is feature-rich but has a high pricing structure, particularly for large teams. Its setup and customization need technical skills, which can elevate costs. While flexible, the platform may overwhelm new users due to its complexity, especially in configuring reports, workflows, and dashboards, necessitating thorough training.
What problems is the product solving and how is that benefiting you?
Consolidate customer data
Sales Cloud addressed our issue of disorganized customer data and inadequate pipeline visibility. We now possess a unified source of truth, automated workflows that enhance efficiency, and AI-driven lead scoring to prioritize the most promising opportunities. This has led to improved forecast accuracy, a reduction in our sales cycle duration, and an increase in overall productivity.
Also as a i already told centralizes customer Data while identifying upselling opportunities. It automates repetitive tasks like data entry and lead assignment, reducing errors and allowing our team to focus on nurturing prospects, thus boosting conversion rates and productivity.
Sales Cloud addressed our issue of disorganized customer data and inadequate pipeline visibility. We now possess a unified source of truth, automated workflows that enhance efficiency, and AI-driven lead scoring to prioritize the most promising opportunities. This has led to improved forecast accuracy, a reduction in our sales cycle duration, and an increase in overall productivity.
Also as a i already told centralizes customer Data while identifying upselling opportunities. It automates repetitive tasks like data entry and lead assignment, reducing errors and allowing our team to focus on nurturing prospects, thus boosting conversion rates and productivity.
Great platform for analysis but could use improvements
What do you like best about the product?
I like the fact that its easy to analyze complicated data and that its easy to create custom reports
What do you dislike about the product?
it doesnt intergrate will with other platforms like Google or bing.
What problems is the product solving and how is that benefiting you?
It helped me analyze complicated data and it was very easy to create custom reports that allowed me to pull valueable insights from.
Heavy system but can do it all
What do you like best about the product?
tracking metrics, keeping notes, managing pipeline, follow ups, prospecting, velocity, lots of integrations and network of 3rd party providers
What do you dislike about the product?
too complex, lots of fields/complexities, many departments add things to the sales environment
What problems is the product solving and how is that benefiting you?
keeping sales pipeline organized, closing late stage deals, prioritizing leads with scoring
Tons to offer tough to get there
What do you like best about the product?
I appreciate the integration capabilities and data storage.
What do you dislike about the product?
The lack of efficiency or redundancy in building certain accounts / documents. I also wish its mobile application was user friendly and as capable as the web version.
What problems is the product solving and how is that benefiting you?
It allows me to quickly generate quotes and service break downs, house contact data and notes to avoid sales redundancies, support outreach with calling integrations, automatically upload documents to accounts for approval, and manage sales forecasts and pipelines.
Salesforce sales cloud - powerfull CRM that helped us build stronger client relationship in banking
What do you like best about the product?
It helps us treck customer interactions easily and manage leads more efficiently.
What do you dislike about the product?
It can be overwhelming at first due to its complex intyerface and too many features.
What problems is the product solving and how is that benefiting you?
It helps us organize customer data track sales activites and follow up on leads faster which improves our response time and boosts customer satisfaction.
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