Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Streamlined Automation and Data Management
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its outstanding automation capabilities. The automations streamline workflows significantly and ship tasks in a much more efficient manner, which is a major benefit for my system. This feature notably decreases human errors, providing reliability and precision in the processes. Additionally, the platform consolidates customer data into a single location, simplifying relationship management. This consolidation is crucial for ease in managing data relationships within the company. I also find that the initial setup of Salesforce Sales Cloud was relatively straightforward, especially since it resembles other platforms we have used, making it simpler and perhaps easier than some other cloud platforms.
What do you dislike about the product?
The occasional issues with synchronizing or speed of the hardware between my laptop and the Salesforce Sales Cloud can sometimes pose a problem. It happens due to my internal system issues, particularly with the Internet connection, rather than Salesforce itself.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to automate our system and manage customer data seamlessly. It streamlines workflows, decreases human error, and centralizes customer information, enhancing our relationship management and boosting efficiency through automation.
Effortless CRM Integration and Usability
What do you like best about the product?
It is a fantastic way to manager customer relationships (communications, sales opportunities, etc etc). It is very easy to use and integrates with pretty much everything.
What do you dislike about the product?
Sometimes it can be a bit bloated with TOO many fields and items, and creating reports and dashboards could be more streamlined and flexible. There are times when I want to create a report to have better intelligence to help with my decision making, but it is very difficult or near impossible.
What problems is the product solving and how is that benefiting you?
If we did not have Salesforce, we would not have any record of prospects, customers, and opportunities of our work, and it would be like driving with a blindfold from New York to Los Angeles and just praying you get there.
Fast and Insightful CRM, Minor Data Duplication Issue
What do you like best about the product?
I find Salesforce Sales Cloud incredibly valuable due to its impressive data management capabilities. It holds a substantial amount of data and provides the information precisely when I need it, ensuring that my work processes are informed and efficient. Additionally, I appreciate its speed, as it contributes significantly to saving time and increasing my overall productivity. The ease of use and visibility of data further enhance my experience, making it an essential tool for my CRM needs.
What do you dislike about the product?
I find data duplicacy an issue with Salesforce Sales Cloud.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud easy to use with visible data, providing fast access to necessary information. It saves time and boosts productivity significantly.
Intuitive and User-Friendly Interface
What do you like best about the product?
The ease of use is quite straightforward, with a visual and user-friendly interface.
What do you dislike about the product?
Many features that were available in the legacy version are missing from the updated one, which means I often have to switch between the two.
What problems is the product solving and how is that benefiting you?
The reporting features are primarily designed to present results and data to stakeholders, along with providing analytics.
Salesforce Sales Cloud
What do you like best about the product?
One of the biggest advantages of Salesforce Sales Cloud is that it keeps all your customer and sales activity in one place, updated in real time. Instead of jumping between different tools or spreadsheets, everything is right there. From tracking leads to forecasting deals, it helps sales teams spend less time organizing information and more time actually building relationships and closing business.
What do you dislike about the product?
One thing people don’t love about Salesforce Sales Cloud is that it can feel pretty overwhelming, especially if you’re new to it or working on a smaller team. There are a ton of features, which is great, but it also means more setup, more customization, and more ongoing maintenance. For some teams, that can turn into a steep learning curve and extra admin work.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud gives you a clear view of your pipeline so you can track leads and deals without missing anything. It automates routine tasks, saves time, and gives you real-time insights so you can focus on closing the right opportunities and boost your results.
Outstanding Delivery Setup and Effortless Accessibility
What do you like best about the product?
The ease of the application and it can be reviewed from any location. The delivery setup is outstanding.
What do you dislike about the product?
the customization part is not open as per the requirement
What problems is the product solving and how is that benefiting you?
Data fragmentation is one of the this is benefiting in my role.
Unmatched Customization and Seamless Integration for Sales Teams
What do you like best about the product?
Salesforce Sales Cloud is a powerhouse when it comes to visibility and process structure. The best thing is how customizable and scalable it is, you can literally tailor every field, workflow, and report to match your sales process. The pipeline visibility and automation make it easier for teams to stay aligned and data-driven. Integration with tools like Outlook, Slack, and marketing platforms is seamless. Once it’s set up right, it truly becomes the single source of truth for sales operations.
What do you dislike about the product?
The biggest downside is the complexity and cost. It’s not plug-and-play, setup, customization, and maintenance require time, technical skill, and sometimes external consultants. The user interface, while improved over the years, can still feel clunky and slow, especially for new users. Smaller teams often feel overwhelmed with the number of features they don’t need. Licensing and add-ons also drive up the overall cost pretty quickly.
What problems is the product solving and how is that benefiting you?
It’s solving the challenge of sales visibility, forecasting accuracy, and team alignment. Before Salesforce, data lived across spreadsheets and emails but now everything is centralized. It helps managers track deals in real time, understand bottlenecks, and forecast revenue with much better accuracy. The automation of repetitive tasks (like lead assignment, reminders, and follow-ups) saves a lot of manual effort. Overall, it helps in building a more predictable and measurable sales process.
The Ultimate Sales Tracking Solution with Unmatched Features
What do you like best about the product?
Salesforce is the most comprehensive and best tracking software there is for sales. There are so many features that allow you to view and track easily where sales are at and where they are headed. Its the most widely used software for a reason - its the best.
What do you dislike about the product?
Occasionally, the software freezes or fails to connect properly with my Outlook account. As someone using a Mac, I find it quite frustrating to have to repeatedly reset my logins.
What problems is the product solving and how is that benefiting you?
This tool helps us identify who we are currently in contact with, who we are not, and who we should be reaching out to. Additionally, it organizes all this information in a very user-friendly manner.
Effortless Lead Tracking and Seamless Pipeline Management
What do you like best about the product?
The best part about Salesforce Sales Cloud is how easy it is to track leads and manage the entire sales pipeline in one place. It keeps everything organized and improves visibility across the team.
What do you dislike about the product?
Some features feel overly complex, and it takes time to learn the system. A lot of simple tasks require multiple clicks.
What problems is the product solving and how is that benefiting you?
It gives clear visibility into the entire sales pipeline. This helps with forecasting, prioritizing opportunities, and making faster, data-driven decisions.
A Robust Platform for Organizing and Integrating Sales Data
What do you like best about the product?
It provides powerful features to track the whole sales process. When used as intended, it provides great tools to track the lead all the way until conversion and beyond.
What do you dislike about the product?
It can take a while to get used to the way Sales Cloud thinks about leads, accounts, opportunities etc. If you deviate from this way of thinking and start building customisations, it can become complex really quickly.
What problems is the product solving and how is that benefiting you?
As the core of the sales process, Sales Cloud is used to manage all data related to leads and accounts. It is an invaluable tool to structure all of this data and to be able to build any processes or integrations with other tools. The problem it is solving is that it provides the possibility to build pretty much any process and build integrations.
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