Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Excellent Integrations That Enhance Our Workflow
What do you like best about the product?
It provides integration with various other software that we also use.
What do you dislike about the product?
It can be a bit too complicated at times and so hard to understand and be comfortable with.
What problems is the product solving and how is that benefiting you?
Salesforce allows us to have a single source of truth when it comes to our customers' data
Comprehensive CRM with Seamless Integration
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its comprehensive integration of sales tools and data in one place. This robust feature eliminates the need to switch between multiple applications, thereby significantly reducing errors and saving valuable time. By centralizing all essential tools and data, it enables me to efficiently manage customer relationships and analyze sales performance with ease. This seamless integration supports team collaboration and helps in accurately measuring ROI, which were major challenges before adopting this software. My positive experience with these features is reflected in my high likelihood to recommend Salesforce Sales Cloud, as I rated it 9 out of 10.
What do you dislike about the product?
Setting up custom reports, dashboards, and workflows sometimes requires advanced knowledge or administrator support.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to track customer relationships and analyze sales performance, solving team collaboration issues and measuring ROI effectively. It integrates sales tools and data, saving time and reducing errors by eliminating the need to switch between multiple applications.
Seamless AI Integration and Mobile Access Boost Productivity
What do you like best about the product?
It has seamless AI capabilities like deal insights and predictive scoring that helps us to focus on the potential and profitable leads.
It has seamless integration capability with other tools even third party tools.
It supports mobile phone apps which helps us work on the go and this is an added advantage for us as it promotes great streamline work flow.
It has seamless integration capability with other tools even third party tools.
It supports mobile phone apps which helps us work on the go and this is an added advantage for us as it promotes great streamline work flow.
What do you dislike about the product?
I do not has issues with this tool. I have no dislikes.
What problems is the product solving and how is that benefiting you?
Before this tool was installed in the company we had issues with field officers as they could only update deals once they return from the fields but this tool helps us to receive updated from the field in real-time through mobile phones. This promotes a streamline workflow.
Excellent connectivity with other products and suppliers
What do you like best about the product?
Connectivity with other products as well as other providers
What do you dislike about the product?
It is not intuitive at all, its UX is not good, it is somewhat difficult to understand at first.
What problems is the product solving and how is that benefiting you?
It helped me a lot to create sales plans and strategies.
Streamlined Sales Process with Centralized Data
What do you like best about the product?
I appreciate the centralized customer data feature of Salesforce Sales Cloud, which allows me to have a 360-degree view of the customer by gathering all interactions, contact details, and communication history in one place. This comprehensive customer insight is invaluable for managing leads and keeping track of customer relationships. Additionally, I find the streamlined sales process extremely beneficial, primarily due to the sales automations that Salesforce Sales Cloud offers. These features together help in simplifying and enhancing the sales workflow, making it more efficient. Furthermore, the initial setup of Salesforce Sales Cloud was easy for my team, which I found to be a significant advantage.
What do you dislike about the product?
I dislike that all the packages should be the same. The starter package should include the relay option. Additionally, I am not a fan of the changes made after moving to Hyperforce. I feel we should revert back to the infrastructure we had before this move.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage leads, send marketing emails, and maintain a 360-degree view of customers through centralized data and sales automations.
Effortlessly Organizes Outreach with Minor Navigation Hiccups
What do you like best about the product?
Recently, I’ve found the integration capabilities within Salesforce Sales Cloud especially valuable. Connecting tools like email, prospecting platforms, and document solutions has improved data accuracy and reduced duplicate work.
What do you dislike about the product?
Salesforce Sales Cloud could further improve usability by simplifying common workflows and reducing complexity in page layouts. Streamlining navigation, improving responsiveness, and offering more intuitive default views would help users manage high-volume sales activities more efficiently.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage my outreach workflow, tracking leads and logging activities efficiently. It eliminates chaos and organizes my workday, maintaining clarity and consistency about my prospects.
Add Salesforce Sales Cloud to your existing toolkit
What do you like best about the product?
Tasks and reminders are an important part of the solution
What do you dislike about the product?
The amount of time that it takes to log a new account
What problems is the product solving and how is that benefiting you?
it provides universal info across the team and department for immediate access on demand as needed
Easy to navigate
What do you like best about the product?
Have been using sales for couple of months, It is easy to navigate
What do you dislike about the product?
It is easy to use however it would have been more convenient if the chatter section can be scrolled alone.
What problems is the product solving and how is that benefiting you?
NA
Comprehensive Customer Insights That Transform Tracking
What do you like best about the product?
360-degree view of the customer, really helps track down activities, contacts, cases, and opportunities related to a customer.
What do you dislike about the product?
high in cost, for bigger companies, these systems can be made in house too. plus complexity is also something which can be difficult for people.
What problems is the product solving and how is that benefiting you?
it replaces the messy world of spreadsheets, email inboxes, and notepads with a single, structured system where everything is connected. increases efficiency
Smooth Interface, Needs Better Integration
What do you like best about the product?
I love the interface of Salesforce Sales Cloud because it's smooth to use and has an easy layout, which significantly enhances my daily workflow leading to better time management and organization. Using this product for over five years daily in managing my customer sales flow, I find it helps enormously in ensuring efficiency and maintaining quality assurance throughout the process. Even though I was not involved directly in the initial setup, the setup process appeared very smooth, contributing to a seamless transition when we first started using it. Moreover, my overall experience with Salesforce Sales Cloud is so positive that I would highly recommend it to others, evidenced by my willingness to give it a recommendation score of 9 out of 10.
What do you dislike about the product?
Integration with other applications is poor
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to save time, improve organization, efficiency, and ensure quality assurance in my customer sales flow.
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