Agentforce Sales
Salesforce, Inc.External reviews
10,027 reviews
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External reviews are not included in the AWS star rating for the product.
Great product
What do you like best about the product?
A lot of out of the box processes and functionalities.
What do you dislike about the product?
Quite expensive so you need to make sure you make most out of it
What problems is the product solving and how is that benefiting you?
Get a complete view of your customer
Knowledge is a great resource
What do you like best about the product?
Being able to leverage our internal knowledge base to guide answers easily to my customers
What do you dislike about the product?
Challenges to integrate some knowledge from alternate sources
What problems is the product solving and how is that benefiting you?
Customer inquiries into order status and contract info
Using salescloud on 10year
What do you like best about the product?
Salespeople were able to automate tasks that they found time-consuming, such as inputting data, without any coding by using a function called Flow.
What do you dislike about the product?
I dislike the fact that in Salesforce reports you can't group by more than three items.
What problems is the product solving and how is that benefiting you?
Solves the problem of salespeople sharing their personal data.
Robust and feature rich, very customizable
What do you like best about the product?
It's a great platform to build off of and make your own while being highly intuitive.
What do you dislike about the product?
Somewhat railroaded and occasionally seemingly-arbitrary limitations.
What problems is the product solving and how is that benefiting you?
Unifying data systems and processes
Big fan
What do you like best about the product?
It's pretty incredible what you can do in here!
What do you dislike about the product?
There's not too much I dislike. It works well.
What problems is the product solving and how is that benefiting you?
It's keeping our company organized.
Sales Cloud helps my company keep track of sales and pipeline
What do you like best about the product?
Sales Cloud allows my company to leverage the data collected by our sales people so that we can analyze trends and identify potential sales opportunities.
What do you dislike about the product?
My users would like to see some more options for compact layouts that load faster.
What problems is the product solving and how is that benefiting you?
We use sales cloud to get data out of spreadsheets and into a collaborative shared cloud environment
SalesForce Maps
What do you like best about the product?
What I like about maps is how visial and user friendly the application is. Plotting and layers assist you in reviewing territories.
What do you dislike about the product?
With any application, there are always more bells and whistles with what initially comes with it and what else you can purchase.
What problems is the product solving and how is that benefiting you?
Territory management.
Impressed
What do you like best about the product?
Productivity and how it helps the business
What do you dislike about the product?
Cost and time to adapt by users. .
What problems is the product solving and how is that benefiting you?
Effective monitoring
Easy integration
What do you like best about the product?
The best thing about Salesforce Maps is the easy integration with the existing data. We're using Salesforce Maps for our Field Service team and we can see realtime location of our technicians.
What do you dislike about the product?
I like the layers that I can use in Salesforce Maps, but I would like them to be more customizable and integrated.
What problems is the product solving and how is that benefiting you?
We're using Salesforce Maps to track our technicians and plan their routes.
Love sfdc sales cloud
What do you like best about the product?
Clean ui experience for end users, easy reporting
What do you dislike about the product?
I dislike the lag of lightning, new popup in setup to reload page
What problems is the product solving and how is that benefiting you?
We are able to track all data
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