Agentforce Sales
Salesforce, Inc.External reviews
10,027 reviews
from
and
External reviews are not included in the AWS star rating for the product.
One of the best CRMs I've worked in.
What do you like best about the product?
I like the customer 360 view to better assist customers.
What do you dislike about the product?
Not necessarily a dislike but there is so much to learn to know the capabilities.
What problems is the product solving and how is that benefiting you?
Being able to see where the customer is & knowing where to assist.
{"type":"object","properties":{"translation":{"type":"string"}}}
What do you like best about the product?
Easy to use. Based on new implementation.
What do you dislike about the product?
We will know more in the next couple of months. New implementation
What problems is the product solving and how is that benefiting you?
Complex sales processes
Great for Sales teams
What do you like best about the product?
Sales and opportunities all in one place
What do you dislike about the product?
The user adoption is the biggest challenge
What problems is the product solving and how is that benefiting you?
Master record for opportunities
Salesforce delivers scalability
What do you like best about the product?
Sales cloud is quickly configurable to our business needs, mostly without code.
What do you dislike about the product?
License fees can be quite high- recommend fully utilizing all the features Salesforce has to offer when you buy licenses
What problems is the product solving and how is that benefiting you?
Salesforce allows us to have a 360 degree view of our customers. From service to sales.
Intuitive and easily customizable
What do you like best about the product?
As an admin with no previous CRM experience, I'm able to customize our org with no code knowledge. Also, integrating other systémy i Salesforce is question of just a couple of minutes.
What do you dislike about the product?
There are some basic functionalities listed on the idea exchange that are suprisingly missing in the Sales Cloud. These gaps have to be overarched even by flows or other custom development.
What problems is the product solving and how is that benefiting you?
Keeps all our sales data under one roof. User adoption is quite quick and intuitive.
Very Great experience
What do you like best about the product?
One of the best things about Salesforce Sales Cloud is its flexibility and customization capabilities. It allows businesses to tailor the platform to their specific sales processes, ensuring alignment with unique workflows. The automation features, like workflows, validation rules, and the ability to create custom objects and fields, enable sales teams to work efficiently. Additionally, the detailed reporting and analytics provide actionable insights, helping sales teams track performance, identify opportunities, and optimize their strategies. Lastly, its integration with other Salesforce clouds and third-party apps makes it a central hub for all sales-related activities.
What do you dislike about the product?
One potential downside of Salesforce Sales Cloud is its complexity, especially for new users or smaller organizations. The platform has so many features and customization options that it can be overwhelming, requiring significant time and resources for proper setup and ongoing management. The cost can also be a concern for smaller businesses, as licensing and add-ons can quickly add up. Additionally, without careful planning, over-customization can lead to performance issues or complicated workflows, making it harder to manage in the long term.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud addresses several common sales challenges, such as inefficient lead management, lack of sales process visibility, and inconsistent customer data. For example:
1. **Centralized Customer Data**: It brings together all customer information in one place, improving collaboration across teams and ensuring accurate data.
- **Benefit**: Sales reps can quickly access the full history of interactions with leads and customers, leading to more informed conversations and better relationship-building.
2. **Lead and Opportunity Tracking**: Sales Cloud streamlines lead management, from acquisition to conversion, while tracking opportunities through the sales pipeline.
- **Benefit**: This helps teams prioritize leads, close deals faster, and better forecast sales, which improves decision-making and revenue growth.
3. **Automation of Sales Processes**: With features like workflows, approvals, and task automation, repetitive tasks are minimized.
- **Benefit**: This increases productivity, allowing sales teams to focus on selling rather than administrative tasks.
4. **Real-time Reporting and Dashboards**: The platform offers customizable reports and dashboards for tracking performance metrics, pipeline health, and sales team activity.
- **Benefit**: Sales managers get real-time insights, enabling them to make data-driven decisions and adjust strategies promptly.
Overall, Sales Cloud enhances efficiency, data accuracy, and collaboration, resulting in better sales outcomes and improved customer relationships.
1. **Centralized Customer Data**: It brings together all customer information in one place, improving collaboration across teams and ensuring accurate data.
- **Benefit**: Sales reps can quickly access the full history of interactions with leads and customers, leading to more informed conversations and better relationship-building.
2. **Lead and Opportunity Tracking**: Sales Cloud streamlines lead management, from acquisition to conversion, while tracking opportunities through the sales pipeline.
- **Benefit**: This helps teams prioritize leads, close deals faster, and better forecast sales, which improves decision-making and revenue growth.
3. **Automation of Sales Processes**: With features like workflows, approvals, and task automation, repetitive tasks are minimized.
- **Benefit**: This increases productivity, allowing sales teams to focus on selling rather than administrative tasks.
4. **Real-time Reporting and Dashboards**: The platform offers customizable reports and dashboards for tracking performance metrics, pipeline health, and sales team activity.
- **Benefit**: Sales managers get real-time insights, enabling them to make data-driven decisions and adjust strategies promptly.
Overall, Sales Cloud enhances efficiency, data accuracy, and collaboration, resulting in better sales outcomes and improved customer relationships.
Easy customization and extensibility
What do you like best about the product?
Salesforce Sales Cloud excels in customization, thanks to Salesforce Flow and the AppExchange marketplace.
**Salesforce Flow** offers a user-friendly drag-and-drop interface for automating complex processes, enabling users to create tailored workflows and enhance productivity without extensive coding.
**AppExchange** expands Sales Cloud’s capabilities with a broad selection of partner apps. These apps integrate seamlessly to add functionalities such as advanced analytics or industry-specific tools, allowing for easy customization to meet unique business needs.
Overall, Sales Cloud’s flexibility through Flow and AppExchange makes it a powerful and adaptable solution for managing sales processes.
**Salesforce Flow** offers a user-friendly drag-and-drop interface for automating complex processes, enabling users to create tailored workflows and enhance productivity without extensive coding.
**AppExchange** expands Sales Cloud’s capabilities with a broad selection of partner apps. These apps integrate seamlessly to add functionalities such as advanced analytics or industry-specific tools, allowing for easy customization to meet unique business needs.
Overall, Sales Cloud’s flexibility through Flow and AppExchange makes it a powerful and adaptable solution for managing sales processes.
What do you dislike about the product?
Sales Cloud isn't going to work if you can't figure out and streamline your business processes.
What problems is the product solving and how is that benefiting you?
Streamlining business processes, helping to get to a 360 customer view, tracking customers through the sales process and beyond.
Sales Review
What do you like best about the product?
Sales Pipeline Management and Forcasting
What do you dislike about the product?
Territories management gets complex sometimes
What problems is the product solving and how is that benefiting you?
Its solving our customer engagement and management process.
Demoed it
What do you like best about the product?
Applicable for alumni and advancement for fund raising
What do you dislike about the product?
Needs customization for education. Need vendor
What problems is the product solving and how is that benefiting you?
It can potentially track fund raising opportunities
Enabling our sales force in the cloud!!
What do you like best about the product?
Accessible from anywhere our sales team are. Easy to use, even for sales folks.
What do you dislike about the product?
Enforcement of entering sales. Our flaw is that our data doesn't cover all of our sales
What problems is the product solving and how is that benefiting you?
Giving us information on latest leads, who we are engaging
showing 1,531 - 1,540