Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
The hub of it all
What do you like best about the product?
We use Salesforce as the key system across all our businesses, tying together Sales, marketing and CS
What do you dislike about the product?
Can be pricey; need strong internal resources or contractors to properly build/maintain
What problems is the product solving and how is that benefiting you?
Organized CRM data
All you could ever want in. Sales Tool
What do you like best about the product?
The 360 degree customer view and sales
Coach.
Coach.
What do you dislike about the product?
The price is very high. Would prefer that it were lower.
What problems is the product solving and how is that benefiting you?
Full customer view readily available.
Sales Cloud delivers
What do you like best about the product?
Sales cloud makes it easy for our teams to stay focused on the right tasks and actions in their sales process.
What do you dislike about the product?
Nothing comes to mind right now as we are seeing the value it delivers
What problems is the product solving and how is that benefiting you?
Keeping agents focused on the priority activities associated to their clients.
Salesforce cloud works for us!
What do you like best about the product?
Salesforce cloud meets the needs of our Sales team, allowing them to enter in customer visits on a mobile app that requires little to no training. We have customer data at our fingertips.
What do you dislike about the product?
We need ways to easily customize reports and dashboards.
What problems is the product solving and how is that benefiting you?
Seamless integration with Service and marketing cloud
We are really happy with the product . Sellers love to use it .
What do you like best about the product?
The simplicity and UI sellers are very comfortable using it .
What do you dislike about the product?
Some of the product related to AI we need to pay extra . It would be great to have few free AI features .
What problems is the product solving and how is that benefiting you?
Sales cloud is automated sales process which is huge cost and time saving if sellers manually do it .
Seamless experience from Sales to Marketing
What do you like best about the product?
Using Sales Cloud has enabled my team to more seamlessly have unified customer data that can be shared across our sales and marketing teams.
What do you dislike about the product?
Some limitiations if we use outside data systems.
What problems is the product solving and how is that benefiting you?
Giving us more unified review of customer data.
Sales Cloud is the one
What do you like best about the product?
Salescloud provides powerful opportunity management with a vast amount of customization.
What do you dislike about the product?
It's expensive and users can be resistant to change
What problems is the product solving and how is that benefiting you?
Opportunity tracking and reporting
More than a CRM tool
What do you like best about the product?
It empowers sales reps, as it provides easy access to essential data
What do you dislike about the product?
Engaging users is sometimes difficult, as they are not trusting that data is handled securely.
What problems is the product solving and how is that benefiting you?
It is solving the previous patterns of storing sales data on individual reps laptops now to a centralized location.
Very powerful tool
What do you like best about the product?
The flexibility to create workflows and track opportunities
What do you dislike about the product?
An expert level is needed to obtain maximum benefit.
What problems is the product solving and how is that benefiting you?
Follow up on leads
Easy Config
What do you like best about the product?
As an Admin Maps is easy to learn & configure for users
What do you dislike about the product?
The inability to assign permission based on perm sets instead of profiles
What problems is the product solving and how is that benefiting you?
We use it for several purposes - event hosting, sale rep visits, and marketing purposes
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